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Getting your Payments and Reimbursements on Amazon. - Shared screen with speaker view
Crystal - Amazon
34:17
Welcome everyone!! Feel free to ask your questions here!
Hue kian
34:32
Hi, can zoom in a bit more?
Raymond Seetoh
36:01
Is there any affordable Amazon Seller Insurance for Singapore companies selling to Amazon US marketplace?
Mabel Goh
40:18
Possible to share what is the cost of such service?
Amazon (Serene)
45:33
Hi Raymond, you can check out these companies:https://www.gnm.com.sghttps://www.policypal.com/https://orixinsurance.com/
Hue kian
45:52
thanks KC!
Bernard Ng
46:35
have anyone had experience with Helium10 Refund Genie for reimbusemsnt
KC Amazon Seller Ambassador
47:20
The one i'm using is refundsmanager.com
KC Amazon Seller Ambassador
47:26
the fees is 25%
KC Amazon Seller Ambassador
47:34
of what they recovered for you
KC Amazon Seller Ambassador
49:00
Bookmark it, you might need them in the future. And you should look into reimbursement if you haven't, lots of hidden money there
Hue kian
49:14
thanks for the advice!
Bernard Ng
49:28
Thanks KC
Ghie Abala
49:59
thanks for sharing.
KC Amazon Seller Ambassador
50:21
You are welcome. I think 1 of the most important way for us individual sellers to work this through and challenge the big factories, is to make use of a lot of tools
Mabel Goh
50:23
Thanks, KC. Are you able to comment on Refund Genie in Helium10 as compared to refundsmanager.com
KC Amazon Seller Ambassador
50:42
Hi Mabel, I'm sorry I can't. I didn't use Mabel before.
KC Amazon Seller Ambassador
50:56
If Mabel works for you, just continue using them.
KC Amazon Seller Ambassador
51:23
* sorry I mean if Helium works for you
Mabel Goh
52:36
Thanks, KC.
Jimmy Tan
53:27
Payoneer: Do you accept deposit in MYR? And payment to business account in RMB?
Uphallee Maniam
54:00
I have a payoneer account setup, I want to find out how to link with my Amazon US. I'm a new seller at Amazon US.
Mabel Goh
54:12
How does Payoneer compare with OFX? What are the advantages?
AMEENA SHARIEF
54:13
how can I send payment for Chinese suppliers using payoneer?
Jessica Leong
54:47
Are Payoneer’s charges negotiable ? Some sellers said that they are negotiable.
Chee Boo Teng
58:33
Hi KC, how far back can refundsmanager go to recoup the reimbursement? 3 months, 6 months, 1 year or from the beginning?
Yi Teng Tan
58:44
is there an top up function for payoneer? if let said we do not have enough money in payoneer to pay to supplier?
Leong Lim
59:17
Can Payoneer be used to pay TradeAssurance suppliers in Alibaba.com?
KC Amazon Seller Ambassador
59:27
Hi Chee, they will go back as long as possible, but there is a limit where amazon allow us to reimbursed
Mabel Goh
59:42
I use OFX and intend to convert my DBS account to a multi-currency account. Will that be sufficient? I am very new to selling in Amazon.
Ruby Andor (Payoneer)
01:03:05
Hi Leong, you can pay TradeAssurance suppliers in Alibaba by registering their bank account in Payoneer or via debit card if they accept
Ruby Andor (Payoneer)
01:03:46
Hi Yi Teng Tan, you can get paid by other clients too to top up your Payoneer account balance.
Chee Boo Teng
01:04:48
Hi KC, any idea what's the limit?
Yi Teng Tan
01:05:00
can we top up ourself into payoneer like paypal?
Ruby Andor (Payoneer)
01:05:17
Hi Uphallee, you can view this link to know more about how connecting your Payoneer to Amazon https://www.payoneer.com/resources/receive-amazon-payments-in-local-currency/
Chee Boo Teng
01:05:50
No no that was addressed to KC
Chee Boo Teng
01:05:58
Its a followup
Chee Boo Teng
01:06:07
yes
Ruby Andor (Payoneer)
01:06:11
Hi Ameena, you can pay Chinese suppliers by registering their bank accounts in Payoneer or some they have Payoneer accounts already so can do Payoneer to Payoneer
Chee Boo Teng
01:06:23
how far back?
robert ma
01:06:29
Hello Yi Teng, yes Paypal can be connected to Payoneer via our USA bank account. Paypal allows users to link a USA bank, which Payoneer has.
Chee Boo Teng
01:06:58
ok thanks KC.
John Low
01:07:28
Hi KC,
ajpearlmart AJpearlmart
01:08:51
hi guys.. i have registered for professional account but yet to sell and have sales coming in. may i request for downgrade and refund till i setup the store. i certainly will upgrade again after sales coming in
Jimmy Tan
01:10:04
Yes you can AJpearlmart. Just write to seller support
Leong Lim
01:11:31
You can downgrade your account to Basic after they charge you one month of professional account in Seller Central. Your Services-> Manage
Jimmy Tan
01:12:31
Actually can ask for refund also if you request to downgrade immediately after signing up
Uphallee Maniam
01:14:22
Who is our account manager for this region? any contact details? Also does this region has FB group to discuss all issues?
Evan Tan
01:17:17
can login to seller account and check whether it has Singapore option for the bank..but I'm sure Malaysia is not in the list..
ajpearlmart AJpearlmart
01:18:02
great Jimmy and Leong.. thanks for the reply and advice. will do necessary
Maria
01:18:50
Im sorry if this question is really basic, but I am a new seller in Amazon.com, I already have a professional seller account, but I haven't started selling,So, must I open a bank account in the US, when I start selling and getting some sales?I have a my local DBS company bank account, and my impression is that all the sales revenue will be forwarded there. Apologies if this is a very basic stupid question : (
AMEENA SHARIEF
01:19:29
i suggest you open payoneer @maria
Maria
01:20:01
Thank you, Ameena : )
AMEENA SHARIEF
01:20:21
Ms. Ruby do Chinese suppliers need to have payoneer account too?
Ruby Andor (Payoneer)
01:20:52
Hi Ameena, not necessarily. You can also register their bank account in Payoneer to pay directly to their bank account
Jimmy Tan
01:20:56
Maria that's where Payoneer / WorldFirst etc steps in, you don't really have to go all the way to US and open an actual bank account
Ruby Andor (Payoneer)
01:21:08
If they have a Payoneer account, it will be good since Payoneer to Payoneer is free
Maria
01:21:28
Thank you, Jimmy
AMEENA SHARIEF
01:21:56
Ms. ruby sorry for asking a lot is it ok to put their account details in Chinese characters?
Francis B
01:22:35
hi, may I ask if we are allowed to withdraw with our selected currency given the 2% withdrawal charge?for example half is in php, half is in usd?
Ruby Andor (Payoneer)
01:23:10
Yes can, Ameena
AMEENA SHARIEF
01:24:00
thank you mam =)
Jimmy Tan
01:24:22
Hi Ruby, are we able to pay in RMB to China's business bank account? Or USD only?
Lundle Bolano
01:24:22
Hi! Can everybody put their amazon store links so we can buy products from each other and put a good review? :)
Ruby Andor (Payoneer)
01:24:45
Hi Francis, our default withdrawal fee is 2%. So when you withdraw to any bank account, 2% fee will be charged
AMEENA SHARIEF
01:25:04
how about transfer fee?
Francis B
01:25:32
yes but are we allowed to choose currency or is it automatically converted to our local currency? :)
Ruby Andor (Payoneer)
01:25:39
Hi Jimmy, it will be USD but their bank account can receive it in RMB and their bank will convert it
Ruby Andor (Payoneer)
01:26:37
Hi Francis, it will be converted to the currency of your local bank account by your local bank account : )
Crystal - Amazon
01:27:35
You can watch a replay of KC's previous meetup on FMB and FBM here: https://www.facebook.com/watch/live/?v=819162209011626&ref=watch_permalink
Jimmy Tan
01:28:17
Hi Ruby, I did have issues before when my supplier does their business in RMB only, i.e. from 1688. The ecommerce account only accepts RMB direct.
KC Amazon Seller Ambassador
01:28:34
ship hippo
Francis B
01:28:46
ok thank you very much :)
John Low
01:29:02
Hi KC, If the product we listed is not selling well, how can we manage it?
Ruby Andor (Payoneer)
01:29:16
Please drop an email to sea_growth@payoneer.com for more Payoneer related questions. Our team will be happy to assist you :)
Maria
01:29:26
From the moment you make a listing, and then you pack and ship your product to amazon for FBA ( I manufacture my own product), that time when the product is in transit, my listing can be "turned off" first,? Amd i turn it on whem Amazon has informed me that they have received my shipment?
John Low
01:32:24
Thank you KC and all.
Evan Tan
01:32:26
well mistake and lost is part of the journey
Jimmy Tan
01:32:54
Maria you can set your listing launch date to a future date to temporary suppress it
Leong Lim
01:32:57
Thank you everyone and especially Crystal for hosting this.
Crystal - Amazon
01:33:05
Check out our FB page: https://www.facebook.com/agssea and keep a look out on our website https://sell.amazon.com.sg/learn/seller-ambassador.html?ref_=assg_soa_rd&
Chee Boo Teng
01:33:21
Thank you KC, Monique, Crystal and Ruby.
Hector Managey
01:33:23
Thanks KC, Monique and Ruby for your sharing.
Maria
01:33:24
thank you Jimmy Tan
Mangaleswary R Vimalanathan
01:33:30
thank you KC and Payoneer.
Lundle Bolano
01:33:31
Thanks Crystal! KC!
Zheng Tom Chia
01:33:34
Thank you KC, Payoneer and Amazon Seller Ambassador!
Maria
01:33:35
Thank you all
Uphallee Maniam
01:33:37
Thanks al
Maria
01:33:38
Good lucj'
Jimmy Tan
01:33:40
Thanks, bye