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Modernizing the Campus Constituent Engagement Foundation - Shared screen with speaker view
Carole Darche
38:28
Marc you have a point, the customer journey is not part of our requirements before starting an implementation. Our business units buy a tool that fit their operations first
Carole Darche
39:49
Marketing stops the customer journey at the time the opportunity is check es
Hans van SaNS
40:08
and the problem is, they then want to expand their tool to fit all of their operations
Carole Darche
40:26
Hehe Hans
Michael Spain
43:51
Thank you for the presentation!
Carolien ten Oever
44:02
Thanks!