Modernizing the Campus Constituent Engagement Foundation - Shared screen with speaker view
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Marc you have a point, the customer journey is not part of our requirements before starting an implementation. Our business units buy a tool that fit their operations first
Marketing stops the customer journey at the time the opportunity is check es
Hans van SaNS
and the problem is, they then want to expand their tool to fit all of their operations
Thank you for the presentation!
Carolien ten Oever