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How to Engage Citizens in Policymaking - Shared screen with speaker view
Kate Butler
11:58
Hi everyone! How do I minimise the screen so I just get to my desktop for a minute?? Need to turn the sound on!
Kate Butler
12:20
Ignore me! Found it!!
Noreen Blanluet (Co-production Network for Wales)
12:41
^_^
Apolitical
13:15
Hi everybody, we’ll be starting in ten minutes. In the meantime if everyone wants to introduce themselves on the chat that would be great!
Kate Butler
14:22
Oh that might give me time to put some makeup on and do my hair so I can join you by video!
aamigov
14:56
Hi! my name is Aurora, I am from Chile, I´m working now so I just can chat.
Kate Butler
15:21
Seriously though, I'm Kate and I'm a councillor in Stockport where I'm also the Cabinet lead for Citizen Focus & Engagement. I'm hoping some of my colleagues will be able to join us too.
Carolina Gajardo
16:26
Hi! Carolina from Santiago- Chile
Kate Butler
16:29
Now I've realised we're an international audience, I'd better add that Stockport is one of the ten Greater Manchester boroughs in the north of England.
subha khanal
16:35
Hi everyone, my name is Subha. I’m from Nepal
Apolitical
17:04
You will be muted when you join to keep background noise to a minimum, we’ll do a sound check in a moment!
Kate Butler
17:29
Hi Aurora, Carolina and Subha! The sun has come out in rainy Manchester in your honour!!
nicole hyndman
19:12
Hello everyone, my name is Nicky. I am a senior policy analyst at Veteran Affairs Canada in Charlotetown.
Feno
20:20
I’m Feno from Madagascar
Artemis
20:36
Hallo everyone. I'm Artemis from Westminster.
Bren McGowan
20:43
I'm Bren, senior policy advisor with Healthwatch England based in London
khloud
20:48
Hi Feno, this is Khaloud from Saudi Arabia
Emiliano Martinez (Buenos Aires City Gov)
20:50
Hi, I'm Emiliano from the Buenos Aires City Government in Argentina
Jane Price
20:55
Hi I am Jane from Calgary Canada
Catrina Mavrigianakis
20:56
I am Catrina from the City of Ottawa, Canada
David M
20:59
David from antwerp, Belgium
Indira Latorre
21:12
Hi everyone, I am sorry, I am in the middle of a meeting, I Will joint in a minute.
NEdelmann
21:34
Hi, I'm Noella, Researcher from Danube University (Austria)
DJE Ireland
21:34
HI folks, there are a few of us here from the Department of Justice & Equality in Ireland
CMARINSK
21:45
Hello Cheryl from Public Health Agency of Canada, in Ottawa, Ontario, Canada
Stephen Gray
21:45
I am Stephen from the Welsh Government in Cardiff
Aleksandar Dimishkovski
21:49
Hi all, Aleksandar, comms and advocacy at UN
LDargan@futurecities.catapult.org.uk
21:51
Hello everyone, I’m Liam, a service designer from Connected Places Catapult in London
McGowan.R
22:14
Hi, Robert from Monmouthshire County Council, Wales
Adrian Larose
22:26
Adrian at PSPC, also in Ottawa :-)
Cameron’s iPhone
22:28
Hi folks—Cameron Fani with the City of Edmonton in Alberta, Canada.
VALEREAJ
22:31
Hell everyone I am AJ from Nova Scotia, Canada
Rachel Hay
22:48
Hi Rachel from Police Scotland
Ander Caballero
22:59
Hi, Ander Caballero at Harvard University from Cambridge, MA (USA)
emilenemartinez
23:14
Hi - I’m Emilene from the Open Government Partnership based in Mexico City
Jessica Insogna
23:17
Hi everyone, I'm Jessica from the Public Health Agency of Canada listening in from Ottawa, Canada with some colleagues!
Lizann Leckie
23:20
Hi Lizann from SG
stuartd
23:27
Hi all, Stuart from Glasgow, Scotland
John Galt
23:39
Hi folks, John Galt from Education Scotland
Mark Ricketts
23:40
Hi Everyone Mark from London - is everything muted at present
Winifred Frias
23:54
Good morning everyone Fred Frias Crown Lands Administrator Manitoba Agriculture and Resource Development Department
VAlbrecht
23:56
Hi, I'm Valerie, also from Danube University.
LP
23:59
Hello from Lisette in Sudbury Ontario. It's -32 celcius here in northern ontario
Estefania
24:03
HI! I'm Estefania from Washington DC
Alice Leung
24:07
Hello: This is Alice, Reputation and Brand from the City of Edmonton.
rosemary.damour
24:25
Hi all, city of Clearwater here!
Lester
24:46
Hi everyone from the Ontario Digital Service in Toronto Ontario Canada!
cking
24:49
Hi everyone - Cindy from Haldimand County in Cayuga Ontario.
Denise McGeachy
24:52
good morning from Victoria BC Canada
Jacinta Dillon
24:54
Hi , Jacinta Dillon from the BBC
kevinditcham
24:54
Hello! It’s Kevin from The Democratic Society. Currently in Dundee, Scotland.
jamesjohnson
24:58
Hello, James Johnson here from Hippo Digital in Leeds, UK :)
TWhite@futurecities.catapult.org.uk
24:58
Hi, it’s Tom from Connected Places Catapult in London
Rebekah Noseworthy
25:00
Rebekah Noseworthy from Whitby, Ontario Canada, Corporate Communications and Events
NGERBASI
25:11
Nathalie from CAF development bank in Latin America, based in Buenos Aires, Argentina
Isaac
25:24
Hello everyone. Isaac Aggrey Open government reformer
Serena
25:36
Hi, I'm Serena from Nova Scotia, Communities, Culture and Heritage
Steven Russell
25:59
HI Everyone, Steve from Edinburgh - working with the Transport Research Institute... Hello!
williamlakeman
26:10
Will Lakeman from Government of Jersey
LDeVera
26:17
Hi everyone, Lila from Finance, Government of Manitoba - Winnipeg.
Apolitical
26:17
What’s your experience of citizen involvement and co-production?It’s great, I love itI’ve tried but found it’s really challengingI’m interested but I don’t understand itSomething else (please share on the chat!)
colin ross
26:49
Hello everyone, Colin Ross from the Community Learning and Development Standards Council in Scotland.
Gabriel Crespo Burneo
26:56
Hi, I’m Gabriel from The New School, in NYC.
sx31582
27:12
hello everyone, i am Inge from Antwerp, Belgium
CMARINSK
27:20
B
kcooke
27:23
Hi! I'm Katie from the Measuring the Mountain project in Wales.
Namita Kambli
27:23
Hi everyone! Namita Kambli from The Democratic Society in Brussels
Artemis
27:29
Hi the microphone seems to be cutting in and out. Thank you for posting the questions on the chat. When it works, it works well.
ldahlstr
27:30
Hi! Laura Dahlstrom from Regina, Saskatchewan Ministry of Parks, Culture & Sport
Julien_LACity_California
27:37
Hi everybody ! I am Julien Antelin from the City of Los Angeles
Margot
27:50
Hi all, I'm joining from the City of Zurich in Switzerland
Benjamin Carlson-Davies
28:00
Hi! I'm Ben from Bristol, UK - working in commissioning for the NHS
sophia.graine
28:01
Hello! Sophie Graine from northern Alberta, Canada, Ministry of Environment and Parks
knazimek
28:07
Hi all - are we supposed to see a presentation? I just see video of Helen and others
Apolitical
28:15
What do you find most challenging about engaging citizens?I don’t know how to make it workCitizens don’t want to engageI find collective solutions aren’t as good as expert solutionsMy colleagues don’t want to do itSomething else (please share on the chat!)
Apolitical
28:30
No presentations just the video is what you should see!
Onyeka
28:38
I can't select an option
kevinditcham
28:42
Something else: resources don’t often meet expectation/reality. Timelines are often very tight.
Artemis
28:44
Something else - not always easy to get the engagement
Denise McGeachy
28:45
Something else: combination of lack of interest and lack of internal willingness
Jen Chappell
28:46
A lot of hoops to jump through in order to get approval to engage citizens
Caroline Mach
28:47
citizens will only engage on highly controversial issues
TWhite@futurecities.catapult.org.uk
28:51
Our clients don’t want to do it or invest in the time that it takes
sx31582
28:51
I find it difficult to manage citizens ideas
kcooke
28:53
I find it difficult to engage as widely as I want, and with communities that are as diverse as would be ideal.
Denise McGeachy
28:55
Also lack of adequate time
julelf
29:04
something else: processes don't align
ChrisConnolly
29:04
Lacking resource and time
emilenemartinez
29:05
When we try to reach citizens often we use a lot of jargon, we need awareness raising activities
Nisha
29:05
all of the above
cking
29:07
Often citizen perception of government is negative regardless of the topic.
EAJohnson
29:08
Only one voice heard
Jessica Insogna
29:08
Rules and regulations of government, engaging hard to reach citizen
williamlakeman
29:09
Citizens tend to be highly motivated on single issues
Steven Russell
29:11
It takes effort, expertise which not always there
emilenemartinez
29:12
Ableism, ageism, gender barriers...
stuartd
29:17
Something else - often the same small number of people engaging around everything - lack of diversity in groups
sophia.graine
29:17
Making it meaningful - closing the loop so that people see their ideas reflected in the final "government plan"
Julien_LACity_California
29:18
Engaging citizen is not a one stop shop... we need to set up different channels of participation in order to reach a wide diversity of people
RothRi
29:18
Something else - the capacity (education/skill level) of citizens were trying to engage - there's a gap between what we need and what they can provide useful input on
sx31582
29:19
difficult to reach certain groups
David M
29:26
Hard to get them out of their houses for live involvement.
Onyeka
29:26
Difficult to know the best means of engaging the right audience
Isaac
29:31
No political will
Gabriel Crespo Burneo
29:32
I’m interested because I’m organizing an event with people with a direct or lived experience of poverty, practitioners and academics. The idea is merging knowledge and co-designing with the users/beneficiaries of social policies.
Shane
29:34
The effort required balanced against small organisations/limited capacity or resource
Cameron’s iPhone
29:35
457 864 540
CMARINSK
29:37
Lag in video
williamlakeman
29:37
@Helen you are buffering quite badly
Dawn Edmonds, Ontario Digital Service
29:37
they don't know where to access or how to engage
Serena
29:38
Maintaining momentum and interest - the process often takes longer than anticipated
LP
29:40
engagement sets expectations
Cameron’s iPhone
29:48
I think it’s the “promise back”—we’d need to be careful that they’re being engaged in the right part of the public participation spectrum. (iap2)
huangm
29:55
no official engagement
Chantale G.
29:56
engagement just to "look" like you're engaging, but not really making a dent in what ends up in policy
Jessica Insogna
29:59
Audio on video is lagging
NEdelmann
30:00
The political, public admin and legal framework
Benjamin Carlson-Davies
30:03
The challenge of hearing from only a small, vocal part of the population
Ander Caballero
30:09
That 6
LP
30:12
audio keeps cutting out too
sophia.graine
30:14
@Chantale G YES!!
Ander Caballero
30:20
That 6% there is truly interesting!
colin ross
30:43
Public agaencies often don't know how to repsond
Apolitical
30:47
Why do you want or need to involve citizens in your policymaking?Statutory requirementsGet feedback on policy proposalsGather ideas and solutions from peopleHelp public to understand trade-offs in decision makingBuild trustSomething else (please share on the chat!)
Nisha
31:02
because they are the people we are ultimately working for
NEdelmann
31:03
to advise public administration
Kate Butler
31:04
ALL OF THE ABOVE!!
Dawn Hyman
31:05
all the above
Dawn Edmonds, Ontario Digital Service
31:06
because it's the right way to work
Onyeka
31:08
Building citizen trust early on in decision making
sophia.graine
31:10
All of the above
Artemis
31:12
Something else - wanting to be transparent
Dawn Edmonds, Ontario Digital Service
31:13
also, all of the above
jhenry
31:14
all of the above!
ChrisConnolly
31:16
improving policy outcomes by making policy with people not just for
Steven Russell
31:16
To iterate what exists to make sure it works
VALEREAJ
31:17
Poll 3- All of the above.
ProsserD
31:17
A lot of disabling policies and structures within the Government of Canada
Denise McGeachy
31:18
Again, all of the above
sophia.graine
31:18
Statutory when working with Indigenous rights holders
Rebekah Noseworthy
31:19
Somthing Else: all of the above
stuartd
31:19
something else - bit of all of these, but ultimately the answers are out their in communities
Alice Leung
31:21
Sorry, I have issues getting my answer in the poll. My answer is building trust.
Chantal Perreault
31:24
Agree! All of the above.
María Delia Porta
31:25
to improve sustainability
David M
31:25
aal of the above
theresa.campbell
31:25
All applies
Jessica Insogna
31:29
A few of those options!
Quentin Wilson
31:30
Engaging the public early helps build both a better solution and support for implementing the eventual solution.
georgel
31:32
All of the above
jamesjohnson
31:32
Something else: to understand policy problems from multiple perspectives
Gabriel Crespo Burneo
31:34
Feedback and building trust.
Kate Butler
31:35
Managing expectations too
rosemary.damour
31:41
All of the above
Artemis
31:46
I like the answer all of the above and because of transparency.
ProsserD
31:49
Ensuring that those have to implement the policies are involved in the decision-making process from the beginning
khloud
31:50
bridge the gap between policy and execution. too often, policy makers fail to anticipate the error in implementation
subha khanal
31:58
two way communication
Artemis
32:01
Getting long-term solutions
McGowan.R
32:05
I answered feedback on policy but yes, all of the above really. Transparency important
Apolitical
32:57
A re-cap of who we’re hearing from today:
Apolitical
33:00
Noreen is the director of the Co-Production Network for Wales, a third sector organisation working to transform public services through co-production and citizen involvement. The Network's remit is to grow good practice across sectors and across Wales; and to support policy and decision makers to shape a positive context for this work.Niamh is the Digital Engagement Manager at the Scottish Government. Niamh advises policymakers on using engagement methods to make sure people are meaningfully involved. She previously worked on open government, so her approach is very much about putting people at the heart of policymaking. She is now exploring how traditional offline ways of involving the public can be done online.
Denise McGeachy
33:24
Transparency is key - having them involved in a difficult problem so they understand
Apolitical
35:06
Wales, where Noreen is working, has a slightly different context to the UK since they are able to set some of their own laws
Apolitical
36:41
There are three major challenges around co-production: people do not always understand what co-production is, it is hard to define what co-production is, it’s hard to know when to do co-production and when to not
Apolitical
37:09
Co-production is perfect for complexity!
Apolitical
38:31
And the final challenge because it is not widely used people often find co-production tricky to start doing, that being said once you’ve do it once it gets easier
Apolitical
39:42
It is often easier to involve citizens as they are more enthusiastic than large organisations- it requires a big shift in mentality
LP
39:52
audio is horrible at her end-could barely hear
Apolitical
40:21
Okay we’ll troubleshoot this- thanks for flagging!
Madi Mitchell
40:33
I could hear Noreen fine
Tan
40:40
I cant hear anyone
LP
41:23
audio for this speaker is much better than the last
Tea
41:35
Tan, have you called in? Audio is perfect on my end
Tan
41:45
Sorted now - Thank You !
Tom D
41:50
South Korea has cracked it!
Tom D
42:07
Mayor of Seoul have massively prioritised citizen engagement
Rachel Hay
42:40
What is Niamhs title and company called?
Isaac
42:56
Mayor societal challenges have been solved as a result of Citizen cooperation or engagement. Developing countries as a matter of urgency need to adopt processes and practices that encourages citizen engagement. Multilateral corporations must ensure Citizen engagement complain
Mark Ricketts
43:10
We are the enabling technology for the Collective Intelligence Unit for Copenhagen Business School and there Participatory Democracy Project - happy to help with Digital
macaulayt
43:33
How is citizen engagement different in low and middle income countries, and newly-democratic societies, where the culture of democratic engagement is different?
Helen at Apolitical
43:57
Niamh is the Digital Engagement Management at the Scottish Parliament
Isaac
45:07
Multilateral corporations must ensure developing countries are in full compliance with Citizen engagement practices before offering monetary assistance and support
Mark Ricketts
45:47
Citizens Assembly 110 people - too small - digital should be any scale
NEdelmann
46:43
What are the names of the Spanish and Frenxch examples mentioned by Niamh?
ChrisConnolly
46:44
Niamh is the Digital Engagement Manager at Scottish Government, not Parliament
Helen at Apolitical
46:49
There are many good example of digital engagement but typically these are harder to replicate than more tradition forms of citizen engagement
Onyeka
46:56
Could you please provide links to the Spanish and French platforms you referred to @NiamhWebster?
Tea
47:14
Audio is good
LP
47:16
much better
Tomás Ó Ruairc
47:18
We in Ireland (Teaching Council) are working on a national scale process to foster conversations at the local community level around education - BEACONS - Bringing Education Alive for our Communities On a National Scale.
Artemis
47:21
HI Helen. Already better audio
Alice Leung
47:21
Hi Niam: I'm very curious about the ideation platform that you're introducing. Can you share more about it? How do you get citizens to participate? When a citizen submits an idea, what can he or she expect? How will your team bring the idea back internally?
Kate Butler
47:22
Much better!!
Isaac
47:26
Developing countries political elite are not interested in building trust with the citizenry
Helen at Apolitical
47:53
We'll put all resources in the follow up email tomorrow! Including things the speakers mention
Namita Kambli
48:25
Thanks, Helen, appreciate it!
Onyeka
48:32
Brilliant. Thanks
sx31582
48:37
very good question, we are looking for that balance too in our citizen budget
Julien_LACity_California
48:49
https://budgetparticipatif.paris.fr/bp/
Artemis
48:49
Thank you, Helen, re the resources follow up email. Super
Julien_LACity_California
49:04
https://decide.madrid.es/
subha khanal
49:10
That’ll be very helpful Helen
Tomás Ó Ruairc
49:21
https://vimeo.com/379107939?ref=tw-share
huangm
49:46
how to get value input from diversity of citizens?
Aurora
00:50:17
How do you integrate older citizens who are not technological natives or distrust online platforms, and do you include them?
Mark Ricketts
50:17
Involve everyone
Denise McGeachy
50:43
I'm concerned about 'getting people on board' when there is no incentive. When the policy problem is perceived to be an internal problem - albeit a real problem
Jacinta Dillon
50:52
What the Buenos Aires City Government is doing on coproduction and deciding on how the budget is used. - https://baelige.buenosaires.gob.ar/
Helen at Apolitical
51:05
Getting buy in from the top is crucial! This needs to come from the whole organisation, the most powerful thing an organisation can do is give people working there the permission to try new things
Artemis
51:22
These links in the chat are useful. Thank you for these too.
subha khanal
51:34
How can we make the citizens feel more involved in developing countries?
Tomás Ó Ruairc
51:42
In a culture that can be very focused on accountability and intolerant of mistakes, how does the approach of co-production fare?
Ander Caballero
52:28
IREKIA (https://www.irekia.euskadi.eus/) in the Basque Country
Helen at Apolitical
52:42
Great questions guys keep them coming we'll try to get round to all of them
Kate Butler
52:49
Helen, I know the recording of this session will be available later but could also make the chat available too? I'm finding the questions and comments really useful.
Steve Buckley @transpartisan
53:06
feedback: Noreen's earbud mic sounds "twangy" compared to other speakers.
Helen at Apolitical
53:14
Both the recording and chat will be available afterwards in the follow up email
Kate Butler
53:29
Great, thanks
Mark Ricketts
53:33
Multiple Channels and embedding the digital through consumer grade social media - even in physical 'Town Hall' instances helps with the age problem.
Inge
53:51
yes, me too!
Tomás Ó Ruairc
54:03
Data and evidence are absolutely vital. How good are we in the public sector in generating insights from evidence that are accessible and engaging for the public and the political space?
Gabriel Crespo Burneo
54:47
How to generate a space and a methodology to gather input from citizens?
Helen at Apolitical
55:16
How can we be inclusive in co-production? With digital it will never be representative , that is why a mix of methods should always be used. This way you can cater to different levels of taking of part
David Michaels
55:19
We are currently visiting hard-to-reach groups where they meet in person.
Jen Beyer
55:28
I'm curious about how to work with naysayers ('enemies' in Adam Kahane's language) in groups: people who show up who do not want the policy area to change and so try to undermine the process, the conversation, etc. What can we do to encourage them to lean in and truly participate/engage?
NEdelmann
55:30
Can public admin afford to know that it is not inclusive?
Helen at Apolitical
56:46
As a rule of thumb you need to meet people where they are, this way you do not get them to meet you on their terms
Tomás Ó Ruairc
57:16
I think public admin cannot afford not to know if it is not inclusive.
Helen at Apolitical
57:21
This is important when considering who you are talking to and their priorities/feelings, it is also about logistics!
TWhite@futurecities.catapult.org.uk
57:34
Have you seen examples of how to maintain engagement with users over time - beyond the co-creation process? (Digital drop out rates can be very high)
subha khanal
57:35
how much authority should the citizens be given?
Bren McGowan
58:16
@Jan Beyer - I think the first step is to stop thinking of them as 'naysayers' or 'enemies'. They are part of the mix. It is part of engagement to try to understand their view.
Edson Alberto Herrera Collantes
58:22
how do we deal with citizens who still support corrupted politicians? how do you educate them about this subject?
Helen at Apolitical
58:26
Be mindful to make citizens comfortable, in doing so you often find the conversations yield more meaningful insights
Rebekah Noseworthy
58:29
That flexibility can be a challenge in a unionized work environment
Rebekah Noseworthy
58:46
Even thought it might be a natural fit or step needed to be taken
Bren McGowan
01:00:06
Helen's comment about 'comfort' is interesting - I'd also say "Don't have a fixed agenda" (if you can avoid it - sometimes people will give you really powerful insight when they go off on (what appears to be) a tangent.
Helen at Apolitical
01:00:20
The key to making citizen engagement long term is building it in by design
Tomás Ó Ruairc
01:00:50
Totally agree with @brenmcgowan - it seems totally counter-intuitive but initial community engagement with groups should have no agenda!
Helen at Apolitical
01:01:16
Go in with the intention of needing people's input in the long term, make sure to communicate this. It's about closing the loop and being transparent
Mark Ricketts
01:01:33
The agenda can be the agenda - if you understand
Jen Beyer
01:01:46
No agenda? Like no set process/sequence/etc.? Or no agenda, like no topic/focus/outcomes?
Tomás Ó Ruairc
01:02:00
The latter in our experience.
Rebekah Noseworthy
01:02:16
Totally agree with this! There 100% always needs to be a value exchange for both government and citizens
Mark Ricketts
01:02:16
People who are asked - have an expectation of being listened to - and so you need to factor that in
colin ross
01:02:18
I think part of the design needs to be support for citizens to organise themselves and develop their skills, knowledge and understanding on their own terms - particularly those least confident o engage and with least power.
Tomás Ó Ruairc
01:02:21
The content will write itself - or more accurately - the community will set the agenda in real time.
Tomás Ó Ruairc
01:02:38
There are a number of processes internationally - the one we use is grounded in Theory U.
Bren McGowan
01:02:47
Also, let people talk: I had an experience with older people who started talking about young people as a problem but after an hour were saying the problem was lack of facilities for young people. They worked it out for themselves - given the freedom.
Tomás Ó Ruairc
01:03:01
Bingo!
Gabriel Crespo Burneo
01:03:07
Thanks for the great ideas, Noreen. Totally agree.
Steve Buckley @transpartisan
01:03:10
Measuring what is a *deeper* engagement (relationship) instead of just the number of participants (acquaintances) at an event.
Tomás Ó Ruairc
01:03:11
This. This is it.
Bren McGowan
01:04:06
@MarkRicketts - I like "the agenda is agenda" - I led some work which was about developing a shared agenda with services and residents. fascinating - and valuable.
Helen at Apolitical
01:04:13
Digital can be helpful because it helps you to manage and share knowledge that is taken from citizens
Jen Beyer
01:04:55
It sounds like one of the key points here is that we are trying to embed ongoing citizen engagement - dialogue - into 'daily
Jen Beyer
01:05:05
functions of government?
Jen Beyer
01:05:26
Less 'strike a group or travel to communities to talk about this issue'?
Mark Ricketts
01:05:43
We always create 'scoping' reasonably open starter questions - and then proceed to granular conversations - 'Given that.. etc
Jen Beyer
01:05:56
So general, open, no agenda engagement ongoing v engaging a new group on a specific set of regulations when it's up for renewal?
NEdelmann
01:05:56
But we also Need to consider the expectations public admin and politics have - not just citizens'?
Denise McGeachy
01:06:31
In Canada we have two levels of gov't. Speaking from the provincial gov't, our challenges are still shaped by demographic differences from region to region
Salome
01:06:34
Any experiences/tools to cultivate citizen activism?
Ander Caballero
01:06:50
Ain’t quite get the question. Would anybody be so kind to repeat it, please? Thanks
Tomás Ó Ruairc
01:06:50
How do you define citizen activism?
Helen at Apolitical
01:07:04
You should be confident in stating the limitations you are up against, being open and transparent is really valuable, it also helps manage expectations
Denise McGeachy
01:07:21
Different areas across the province have vasty different challenges
Ander Caballero
01:07:23
Thanks! @Helen
Helen at Apolitical
01:07:52
The way you engage with people starts way before they are in the room (or online) it is about the expectations you set before about why you are involving citizens
Andrea Escajadillo
01:07:54
that's right, expectations needs to be set. Also general public doesn't know what each level of government take care if what. I believe education on that should be very important.
Mark Ricketts
01:08:37
Chris Stark at the Citizens Assembly UK told the 110 that they would decide! That could home to bite him, as the reality is that such a position isn't always viable for Government
leoned
01:08:45
Checking in from Canada: I think in terms of citizen engagement, we run into the issue of multiple layers of government and a disconnected citizenry. Citizens are expected (rightly or wrongly) to know how to engage with the appropriate level of government. Internally, in government, we then have to sort out which level of government will be most effective in addressing their needs.
Kate Butler
01:09:00
This is the art of the possible and how we clearly explain that as a guiding principle. Challenges versus opportunities etc and making sure people understand that.
Bren McGowan
01:09:24
In some work I led, we banned work name badges (and suits!) - so residents didn't know who they were talking to. They shared far more talking to services as people rather than services. (And interesting challenges to jargon.)
Steve Buckley @transpartisan
01:10:19
I'm interested in How to evaluate how much an event was "meaningful" to the participants .. to learn what methods do work (and which to avoid). Anyone interested in collaborating on a standard exit survey? -- Steve Buckley @OpenGovMetrics, sbuckley714@gmail.com
Tomás Ó Ruairc
01:10:20
Yes - honesty and clarity about expectations are vital as “hygiene factors” - there also needs to be a sense that the engagement will be different from that which has gone before. People are hungry for meaningful connections with those making decisions about their lives.
Denise McGeachy
01:10:46
I wonder about managing expectations when there are no financial incentives
Jen Beyer
01:10:58
Time constraints is a big challenge: we have a big decision due in 3 months and we've decided we want to engage citizens/stakeholders. Quick! Make it happen!
Helen at Apolitical
01:11:29
There is a need for a better understanding of the time scales needed for meaningful citizen engagement
Tomás Ó Ruairc
01:11:35
This will always be a challenge!
Mark Ricketts
01:11:43
mark@impactri.com - we have a really good methodology for exit surveys - we even have entry survey methods :)
Tomás Ó Ruairc
01:12:03
The centre wants a decision now - but people may only be ready for the initial conversation.
Jen Beyer
01:12:17
Exactly, Tomas.
Bren McGowan
01:12:18
@DeniseMcGeachy - finance isn't the only incentive. Sometimes being listened to can be a big draw - but you need to be able to show you've listened.
RothRi
01:12:35
Question: How to influence from the bottom up: meaning, how do staff persuade their managers to buy-into great citizen engagement. When, their values may not align with the quality that's needed to make it meaningful.
Kate Butler
01:12:47
But we need to be clear in the opposite direction that if time is a constraint then engagement has to be structured around that and that might involve, eg, some financial investment or other resource investment.
Tomás Ó Ruairc
01:12:54
And then the centre scratches its head and wonders why the policy isn’t landing the way it was intended!
Helen at Apolitical
01:13:06
Getting people to help you co-deliver to ensure you can determine what is important or what is not can be very helpful, this also takes more time
Mark Ricketts
01:13:14
Time is not really the problem - it is more about designing effective process - maybe general ideation and then evaluation using the same material but by different groups.
Jen Beyer
01:13:20
But Kate, there's no money! And we still need a stellar product in 3 weeks with 300 citizens! ;)
Helen at Apolitical
01:13:44
It is worth investing the time to get a success early on and then be able to keep repeat this meaningfully in the future
Tomás Ó Ruairc
01:14:04
I think that time is less of an issue when people are convinced of the merit of giving of their time - what will they be doing? what difference will they make? and do they trust those who are organising it? Local champions are key!
Bren McGowan
01:14:16
I can see a few comments about timescales - I think that often (not always) reflects a lack of ongoing engagement - whereas when there is a relationship, engagement can be swifter (and sometimes may not even be necessary)
John Galt
01:14:16
Great insights from Noreen and Niamh. We've got national standards for community engagement in Scotland which may be of interest https://www.scdc.org.uk/what/national-standards
Mark Ricketts
01:14:21
WE have 70,000 on the system in Denmark
Tomás Ó Ruairc
01:14:41
Totally agree with Bren McGowan above.
Helen at Apolitical
01:15:11
Really balance the costs of rushing into something as opposed to doing a slower and more costly process
Jen Beyer
01:15:17
Also agree with Bren McGowan above
Kate Butler
01:15:23
@John Galt - I'm really interested in replicating that to some extent in a local authority context.
Helen at Apolitical
01:17:06
Finding your networks, people in government who are willing to be pushed and finding the outside forces who are pushing
Kate Butler
01:17:40
Building a like minded network is essential. We might not have any many but all of us some kind of convening power. There's a lot of good will out there it's a case of leveraging it.
Kate Butler
01:18:09
I meant to say … we might not have any money …!
Tomás Ó Ruairc
01:18:13
True that. Also have a diversity of sectoral backgrounds on the sponsoring group - public, private and voluntary / community.
Jen Beyer
01:18:20
I'm interested in the engagement framework ...
Bren McGowan
01:18:43
I think there is also an issue about making people feel good about participation and engagement. it can be hard (especially when residents are hacked off) but showing the value of engagement - not only the impact but also, sometimes, fun - is vital.
Helen at Apolitical
01:18:56
Find your tribe! They are out there
Anna Pope
01:18:57
Can you recommend any toolkits/resources on how to directly engage citizens and how to incorporate citizen interests into policymaking?
Kate Butler
01:19:09
@Bren, find something you know they care about and start there.
julelf
01:19:12
City of Edmonton also a public engagement policy edmonton.ca/programs_services/public-engagement.aspx
Bren McGowan
01:19:25
@KateButler - spot on.
Helen at Apolitical
01:19:27
You can use these people as your sounding board and find creative solutions to get around those who may be resisting this
Mark Ricketts
01:19:33
If you examin your normal communication strategies first and then streamline them using digital they will become your ambassadors
Tomás Ó Ruairc
01:19:49
Connected
HollyCa
01:19:50
motivated
Denise McGeachy
01:19:51
intrigued
David Michaels
01:19:52
Inspiring
Jen Beyer
01:19:55
Ongoing
Indira L. El Bosque University
01:19:55
Design
Ryan
01:19:57
Trust
Jose Nieto-Moreno
01:19:58
Inspired
emilenemartinez
01:20:00
Inclusion
Jacinta Dillon
01:20:00
Clarity
Tomás Ó Ruairc
01:20:02
@beacons_tribe on Twitter
Tan
01:20:02
inclusion
VALEREAJ
01:20:03
Inspiring
Namita Kambli
01:20:06
Inspired
Onyeka
01:20:09
Main takeaway: People who are asked have an expectation of being listened to, so manage expectations from the outset
subha khanal
01:20:09
democracy
lgarrison
01:20:10
"tribal"
Ander Caballero
01:20:10
Built-in by Design
Kate Butler
01:20:12
Networks work!
CMARINSK
01:20:15
inclusion
kevinditcham
01:20:15
Re-energised. Found my tribe!
khloud
01:20:16
accountability and inclusiveness
colin ross
01:20:16
Connections
ldahlstr
01:20:17
Trust & inclusion
Bren McGowan
01:20:19
Enthusiasm!
DR
01:20:21
well done, important discussion
sophia.graine
01:20:25
Find your people
Salome
01:20:26
Encouraged
Rebekah Noseworthy
01:20:26
Found my tribe!
aranaan
01:20:43
All in the same boat
Alice Leung
01:20:45
Purpose-led, trust and relationships
Lester
01:20:51
build trust and transparency
Inge - Belgium
01:20:55
positive vibe
Artemis
01:21:05
Insight. Learning. Open.
Kate Butler
01:21:08
Agree your values before you even start and stick to them
Tomás Ó Ruairc
01:21:15
Policy learning, not policy borrowing.
Zanele Figlan (SA)
01:21:20
Go to the people
leoned
01:21:28
Thoughtful
Alice Leung
01:21:32
Thank you Niam and Noreen for sharing your experience and knowledge and thanks Helen for hosting...it's a great session.
Steven Russell
01:21:38
Feeling the Co-Po love: 'Hugs'
Tomás Ó Ruairc
01:21:42
👏👏👏
Isaac
01:21:43
Great work
RothRi
01:21:56
takeaway: innovation is on the way! Thanks for answering my question :) This was great
Quentin Wilson
01:22:10
Yikes! One word? I failed. Engage residents and other stakeholders at every point of performance improvement: outcomes, promising interventions, implementation, replication and scaling, sustaining and continuous improvement.
Rebekah Noseworthy
01:22:17
This went so beyond policymaking in all the right ways. Thanks to Apolitical, Noreen and Niamh for being part of this!
Steve Buckley @transpartisan
01:22:24
Always use an exit poll .. esp. for events about Engagement!
Mark Ricketts
01:22:33
In my experience Corporate engagement is massively ahead of Participatory Democracy
cking
01:22:33
Working together...
Helen at Apolitical
01:22:40
Really great to see all your takeaways
lgarrison
01:22:40
look up the art of hosting! they have some good tools for citizen participation
Tan
01:22:50
Please could you email notes of this webinar out to everyone?
lgarrison
01:22:57
and engaging citizens
Kate Butler
01:22:59
Focus on outcomes too. Not only what you want to achieve but what outcomes are useful to other partners/agencies/departments and how can they pitch in.
Mark Ricketts
01:23:02
Happy to set up an exit for this sessions :)
Chantale G.
01:23:12
Seems like things are very different elsewhere. Feels like consultations are politically-motivated where we live.
lgarrison
01:23:13
how do u spell her name? PRiya Parka?
Helen at Apolitical
01:23:14
We'll send a follow up email with the resources mentioned
Artemis
01:23:22
Have to go but thank you for this!
Noreen Blanluet (Co-production Network for Wales)
01:23:36
Priya Parker, the Art of Facilitation :)
Winifred Frias
01:23:39
Thank you guys!!!!! awesome webminar
Jen Beyer
01:23:45
Consultations are generally politically motivated here as well it seems.
VALEREAJ
01:23:46
Thank you!
CMARINSK
01:23:46
Thank you!
Indira L. El Bosque University
01:23:48
Thank you!!
Zanele Figlan (SA)
01:23:49
Terrific session, thank you so much
Bren McGowan
01:23:50
Thanks all - a good use of an hour!
LP
01:23:51
thank you
María José Montiel
01:23:52
Thank you for the webinar
Mark Ricketts
01:23:52
Thank you
subha khanal
01:23:53
Thank you very much!
Tan
01:23:54
Thanks ! :)
Ana Borges
01:23:54
thank you! in has been great
Jose Nieto-Moreno
01:23:54
Excellent. Thanks!
Ander Caballero
01:23:56
Thanks very much indeed. Cheers everyone!
VALEREAJ
01:23:56
Informative webinar!
NEdelmann
01:23:58
thank you
Margot
01:24:00
Thank you!
McGowan.R
01:24:01
thank you
cking
01:24:01
Thank you - great presentation!
khloud
01:24:04
Thank you!
Kate Butler
01:24:04
Brilliant, thanks you!