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Equipping Your People to Handle Challenging Times - Gallery view
Fatma Ghedira
01:07:30
Hello everyone and WELCOME! :)
Christy Harper
01:07:59
Hello from Ontario!
Nikolay Borisov
01:08:04
Hello from LA
ThinkHuman
01:08:11
Hello! We’re so happy you’re here
Fatma Ghedira
01:08:15
hELLO!
Cassandra Dal Bello
01:08:15
Hello from Vancouver!
Gillian Berger
01:08:23
Hello from Kelowna, British Columbia!!
ThinkHuman
01:08:25
Let us know you’re name, where you are
Lexy Johnson
01:08:25
Hi, Lexy here from Wisconsin!
Nichole Spooner
01:08:29
Hello from Wisconsin! :) My name is Nichole
Jocelin McGovern
01:08:30
Jocelin from nyc
Kiona Bell
01:08:32
Hello - Prescott, AZ
Praveen Mantena
01:08:33
Hi everyone - Praveen from Berkeley. And good to see you again Meredith!
Jennifer Underdown
01:08:40
Hello from Springfield, MO
Bridgid Bourke
01:08:43
Bridgid from London, UK!
ThinkHuman
01:09:13
What are you hoping to learn?
Jamie Joeyen-Waldorf
01:09:17
Hello from Northern VA!
Kiona Bell
01:09:33
Tools to relate, validate and then cope
Mindy Honcoop
01:09:34
Knowledgeable on how to best support our employees to be resilient.
Simone V
01:09:37
A new way to build resiliance
Tia Pridgen
01:09:38
how to curb the team frustration
Rosalyn Overton
01:09:39
Rosalyn from Chicago. I would like to gain a way to validate them despite of
Nikolay Borisov
01:09:42
Helping clients how to navigate this new reality.
Simone V
01:09:44
Strategies to help people cope
Nichole Spooner
01:09:58
I am hoping to learn how to help my team and strategies for coping with frustration
Mindy Honcoop
01:10:49
strategies on how to structure return to work in a positive and secure way once it is safe to do so.
Melissa Sickmund
01:10:59
Help my team deal with COVID-19 challenges and management challenges.
Fatma Ghedira
01:11:11
Thank you for sharing everyone!
Nichole Spooner
01:11:19
How to develop realistic policies on Working remotely once we do return
Ken Matos
01:15:40
It is possible to connect digitally. It often requires more deliberate effort, such as building in chat time into meetings. We tend to be more efficient in remote meetings but that stops us from spending time on the social networking that makes those efficient meetings more effective.
Laura Mindorff
01:16:32
I want to hear more about how to offer support to my staff who are parents of small children
Nichole Spooner
01:16:50
I think balancing working and taking care of children. This seems to be the biggest hurdle for my staff.
Rosalyn Overton
01:16:52
What does she mean by "we don't have the escape that we once had?
Fatma Ghedira
01:17:58
@totally agree Theresa and Patrick
Fatma Ghedira
01:18:29
@Lisa: yes! we shall fill our own cup first
Fatma Ghedira
01:18:59
SCORE (by James Rosseau):Self-care (“Put your mask on first” so you can be more helpful to others)Community CareObjectives (Focus on the "Why, What and Who," be flexible with "Where and How")Recognize and Reconcile (It is not normal times, Stop, Start and Continue)Execute (Plan, Do, Review - - - more often than normal)
Fatma Ghedira
01:20:55
(By Ken) Three important buckets: 1- priorities: what can be done and delayed 2- permissions : what am i allowed to do? 3- professionalism: role modeling what is expected of me, fold that into a human form of professionalism
Nikolay Borisov
01:21:44
@Ken some companies like Facebook have canceled their most recent performance reviews and delayed until later in the year due to COVID.
Fatma Ghedira
01:23:11
(model by Scott) Demand control support model: 1- do the best to reduce the demand 2- give people more control (we can't know everything) 3- support : emotion focused or problem focused
Tia Pridgen
01:23:42
@scott we are doing daily video meetings to reach out and see one another
Fatma Ghedira
01:24:27
Ken: reframe what relatedness mean! I love that
Patrick McBane
01:25:11
Meeting Fatigue is a key challenge facing managers and team members today.
Fatma Ghedira
01:25:37
(Meredith) Maslow's hierarchy: taking care of fundamental needs and bring it back to people leaders to provide that for themselves and for all people they are leading
Rosalyn Overton
01:25:40
I think we have to remember that we are on a stay at home order so connecting with others outside of work is still just a digital practice right now
Fatma Ghedira
01:26:08
@yes Rosalyn, its been challenging personally even keeping up with hat
Rosalyn Overton
01:26:37
@fatima exactly!!
Ken Matos
01:26:48
Absolutely Roslyn. I did a virtual Easter dinner with my parents this weekend. IT was the first time my mother has ever used a video conference. She called me the next day saying it felt like I had visited and she had never imagined it could be that fulfilling in this moment.
Rosalyn Overton
01:27:28
Thanks for that @ken
Fatma Ghedira
01:27:29
Great question Natasha! what is a PTO look like now? any ideas?
Upasna Bhadhal
01:27:47
We need to set boundaries for work and home space, for work and personal time
Anamaria Butler
01:27:54
Doing things that help you disconnect , relax
Rosalyn Overton
01:28:26
Unplugging from EVERYTHING digital @fatima
Fatma Ghedira
01:28:32
@Ken that is so beautiful I had the same experience with my grandma :D and she thought my cousins were with me in America haha
Fatma Ghedira
01:28:47
@Melissa that is such a great idea
Fatma Ghedira
01:29:01
turned off the notifications on my phone this past weekend!
Fatma Ghedira
01:29:37
***Giving people permission for self care.
Patrick McBane
01:30:41
You can't give what you don't have.
Natasha Kehikmar
01:30:42
PTO - vacation, time off
Upasna Bhadhal
01:30:46
I think it needs to be more than just permission. Employers should be providing space in the day, tools for staff to practice self care
Nikolay Borisov
01:31:17
@Upasna - I agree 100%. Time in the middle of the day to actually practice self-care
James Rosseau
01:31:23
Such a great point Upasna.
Fatma Ghedira
01:31:36
Hi Nikolay :)
Nikolay Borisov
01:31:53
Hi Fatma - happy tuesday. Love the conversation.
Rosalyn Overton
01:31:59
@Ken what do you mean we have more resources than the staff? I keep raising my hand but no one responds
Fatma Ghedira
01:32:34
@Nikolay thank you for being here. it is always good to know you are around
Fatma Ghedira
01:33:07
@Dion great point!
Ken Matos
01:33:17
Leaders, especially more senior ones, can order (directly or indirectly) to cover the things that they turn away from.
Fatma Ghedira
01:33:25
@Rosalyn the chat is going fast I don't think the speakers saw your question
Fatma Ghedira
01:33:34
can you copy and paste it here again?
Tosin Eboda
01:34:31
I think we also need to be careful with information overload and instead ask your staff how they are feelings
Nikolay Borisov
01:34:41
@Meridith yes yes yes - get people off autopilot.
Ken Matos
01:34:42
It’s not universal, as some leaders will take on other people’s needs to help them (especially HR leaders). But leaders often have higher paychecks and more authority and autonomy.
Tosin Eboda
01:34:43
use that feedback for future planning
Ken Matos
01:38:37
@Joe offering to listen to their teammates and help them feel less alone and more supported emotionally. Leaders have a specific role in support but ICs have a lot of informal support contributions. In a remote setting it needs to be a lot more deliberate.
Sara Kunitake
01:39:50
I think leaders showing vulnerability, the stress, frustration and difficult times helps employees express their needs.
Scott Dust
01:40:11
Samantha DeVito - cloverleaf for slack
Upasna Bhadhal
01:40:52
Agree Sara, I think role modelling vulnerability is one if the keys to inclusive leadership
Julia Markish
01:41:17
How are companies training leaders and people managers on the skillsets / approaches that are being discussed, other than encouraging people to go to webinars like this?
Nikolay Borisov
01:41:29
@Sara yes - and vulnerability of failures or things that are not working is sometimes more helpful to feel connected than what is working.
tamara hlava
01:41:52
Yes, Ken, realized this Monday morning how vulnerable I felt and I needed to tone down my availability for that day so I could self soothe more
Fatma Ghedira
01:41:53
@ Julia, please feel free to reach out f you want talk about how to support your leaders with skills to go through this time
Fatma Ghedira
01:42:23
@Tamara thank you for sharing <3
Alana
01:43:15
Any recommendations for surveys or tools that help employees understand their personal work styles and needs?
Ana Del Castillo
01:43:19
Someone sent this question to me: “What is the best way for executive leaders to give bad news (furloughs, lay offs, pay cuts) to staff? When is it appropriate, what are the proper channels to deliver the news, and how does leadership get those who are left to stay engaged? Some Context: my organization's past ee engagement survey shows staff do not trust our executive leaders and that better communication is our biggest challenge/opportunity.”
Fatma Ghedira
01:43:32
Peer coaching! i LOVE that Natasha
Upasna Bhadhal
01:43:46
Awesome Natasha - love this idea!
Julia Markish
01:43:49
Love that
Upasna Bhadhal
01:44:58
@Natasha - how many people will you have in each group?
Mirjam Dekker
01:45:24
I love peer coaching.... but often find that some (not all 'leaders') transfer or apply these learnings with their teams …. how do you ensure / motivate that this trickles down to every level of your organization?
tamara hlava
01:45:54
That is awesome Natasha!
Kiona Bell
01:46:16
LOVE the manager circles - awesome idea!!
Nikolay Borisov
01:46:42
Yes - thank you @Natasha. very refreshing to hear this.
Kiona Bell
01:46:43
"Try things now while people are open to trying new things" **powerful
Rosalyn Overton
01:46:53
Yes! I agree @Kiona
Ken Matos
01:46:56
Hi Chasity, Culture amp has collected a bunch of resilience tools for free at this site https://www.culturefirst.com/resilience
Fatma Ghedira
01:47:00
we have new workshops at thinkhuman for this time ThinkHuman program: Leading through QuarantineMore info here: https://bit.ly/3cmctYf
Sara Kunitake
01:47:06
@Mirjam To help hold managers accountable for the teaching of peer coaching, we broaden the peer coaching model to our technical leads (the future managers) and taught them the same tools we provide to managers
Fatma Ghedira
01:47:21
and here is one on one guide: file:///C:/Users/Fatma/Downloads/AWESOME%20ONE%20ON%20ONES.pdf
Rosalyn Overton
01:48:02
Spell that word please @natasha
Chasity Boyce
01:48:15
Fatma, would you be willing to email that? I cannot click on the download link for some reason. chasity.boyce@heitman.com
Julia Markish
01:48:17
YES. Exactly, @Natasha — asking folks to adopt new behaviors without supporting them in those behaviors is a recipe for confusion for both them and their teams.
Praveen Mantena
01:48:20
Fatma - think Zoom disabled sharing attachments? Perhaps a google drive link?
Fatma Ghedira
01:48:29
yes let me find that thank you!
Ken Matos
01:48:30
Jami, if you can’t give answers then you can focus on process. How will decisions be made? That can give them some clarity and ways to align their expectations with what you are likely to decide.
Jocelin McGovern
01:48:31
@rosalyn the word is Mad Lib
Kiona Bell
01:48:40
Let me know when the madlibs are available, I WILL DOWNLOAD
Kiona Bell
01:48:42
;)
Rosalyn Overton
01:48:49
thnx @Jocelin
Fatma Ghedira
01:49:47
Here is 1- our guide to One on Ones https://www.dropbox.com/s/qkwfgoe95zbauqr/AWESOME%20ONE%20ON%20ONES.pdf?dl=0
Natasha Kehikmar
01:50:08
Great point @Sue - glad to know manager circles worked for you in the past
Kristopher Martinez
01:50:13
Will this webinar recording be shared?
Ken Matos
01:50:53
When addressing bad news a few things would be helpful. 1) make sure there is a way for people to ask questions or respond in a timely fashion. 2) Share a clear process for making any of the hard decisions that will help the people who are hurt by the decision to understand how they ended up in that position. For those who remain it will help them better direct their efforts in a situation where the old rules don’t apply.
Jocelin McGovern
01:51:03
@Kristopher Yes, the recording will be shared
Fatma Ghedira
01:51:19
2- Leading in Quarantine Thinkhuman Program : https://mcusercontent.com/da544807ab338293d8684a15e/files/5da02508-ebba-4709-89d7-add3e822c695/Leading_in_Quarantine_1_.pdf
Fatma Ghedira
01:54:47
YES!
Tosin Eboda
01:55:34
Agree Natasha, I am not a fan of virtual HH and don't participate
Natasha Kehikmar
01:58:50
@Denise - Great question! There are lots of free and low cost resources available. The key is where you set the bar. Chapter of a book, article to read, webinar recordings, TED talks - all of these can be terrific sources of knowledge. We do not have to buy big services to get good learning opportunities.
James Rosseau
01:59:34
@Susan McCarthy, I totally hear you on the I/E point. I am an introvert by nature. I have to push myself to get out there and do video with people.
Kristopher Martinez
02:00:09
This has been such a valuable webinar. Thanks for your time and insight Natasha, Ken, James, and Scott!
Nichole Spooner
02:00:49
Thank you! Great webinar!
Fatma Ghedira
02:00:58
@Ken so beautifully said: acknowledging sadness
Nikolay Borisov
02:01:14
Yes - thank you for the honesty and not presenting. This was a much needed conversation.
Upasna Bhadhal
02:01:26
Brilliant session. So many great takeaways - thank you all.
Fatma Ghedira
02:01:51
@Robert you are spot on! yes
James Rosseau
02:02:13
@Robert, yes, totally agree with you. This is a apart of what you are doing with Community care and probing as to what people need.
Mirjam Dekker
02:02:37
Amen Natasha!
Fatma Ghedira
02:02:44
Amen <3
Fatma Ghedira
02:03:18
Thank you for being part of this!
Fatma Ghedira
02:03:44
Such a good point Natasha!
Fatma Ghedira
02:04:31
Let's not forget that we are grieving as humans now, our people our own ways of living, habits , behavior.
Fatma Ghedira
02:04:59
Natasha <3
Upasna Bhadhal
02:05:17
In the same respect - many of these people will never have worked from home a day in their lives - maybe 30/40 years - this is a new paradigm for those at the top as well as those at every level of the business.
Jaclyn St John
02:05:24
Motivational and inspirational! Thank you so much!
Namrata Mundhra
02:05:41
If I take this down to first principles - using a people first lens and being intentional (vs. on auto pilot) in everything we do is what is really important at this time.
Sara Kunitake
02:06:04
Thank you!
Katie Orvosh
02:06:15
Thank you all so much
Namrata Mundhra
02:06:16
Thanks so much!
James Rosseau
02:06:20
Thank all of you for joining us!
Upasna Bhadhal
02:06:20
Thank you all
tamara hlava
02:06:23
Y’all are so amazing. Thank you for sharing yourselves with us <3
Ziquora Banks
02:06:31
Thank you all! Such genuine and real conversations!
Chasity Boyce
02:06:37
Thanks, alL!
Brian Vowels
02:06:40
Thank you!
Simone V
02:06:43
Thank you
Julia Markish
02:06:57
Thanks to all the panelists, so appreciated, and to ThinkHuman for putting this on!
Rosalyn Overton
02:07:04
Thank you all so much!
Mirjam Dekker
02:07:47
THANK YOU !!!
Melissa Sickmund
02:07:56
very interesting conversation, thanks