I agree. Having emotional restraint is one of the most important skills in communication - difficult and otherwise

also, one of the most difficult things to master! 😊

https://www.shortform.com/pdf/crucial-conversations-pdf-kerry-patterson-joseph-grenny-mcmillan-switzler

crucial conversations

microaggressions.. instead of violence, are very common in difficult conversations

how do you have someone come back into the safety net if they withdraw/redirect/in the silence circle?

as a follow up, if the person keeps intefering, how do you get your point across?

could you share and repeat the question?

if you’re the conversation initiator, but the person you’re talking to keeps cutting you off (not letting you make your point), and also keeps defending their position, what can I say to reel it back to my talking points?

how will this video and slides be available

thanks

this was very helpful

Thank you!

Thank you!

I thought it went really well and you were very engaging.