Zoom Logo

How to Get Customers Now Webinar - Live Q and A with Justin Herald and Wendy Perry - Shared screen with speaker view
Suzanne
12:08
Hi! I’m Suzanne from Susie-Lotta Designs & Susie-Lotta Photography. I’m in Adelaide and my businesses involve Graphic design, Textile design. Fashion design and Portrait and Commercial Photography.
ALLISON
13:57
Hi Everyonethis is Allison from Love it Local AustraliaWhat an exciting time this for online, mobile and homebased businesses to be seen and pivot forwardhttps://www.facebook.com/loveitlocalaustralia
Gaylle Roberts
15:06
Hi I'm Gaylle in Adelaide from Winning Resumes; resumes, cover letters, applications, career coaching.
Gaylle Roberts
16:56
Wendy, are people sending chat to All panelists and attendees... I only see 2 chats??
Chris Ryan
17:26
Hey everyone :)
ALLISON
17:51
I have become a support to employers, taking them from despair to hope again
Suzanne
18:06
I’ve had no sales since January and my portrait clients all cancelled.
Wendy Perry
18:07
What's happened to your business or startup over the past 2-3 weeks?
Wendy Perry
18:52
Please send chat to all panelists and attendees
jane
19:11
groups face to face have been cancelled, 1:1 clients are happy to try zoom Sessions
Christine
19:21
Hi! I'm Christine, I am the Education Programs Coordinator for SLAC a not for profit organisation. I am also responsible for our Social Enterprise which is an Op Shop that we also offer material aid service out of. My challenge is keep customers engaged over this period while we have had to shut shop seeing that it was already a challenge to engage customers before this pandemic
cathie
19:32
Hi all, it has slowed down for the tradies and contractors in our network. Is extremely quite.
genevievehodge
19:36
Ive just launched a new service online ‘Skills for Success’ Youth coaching online on zoom
Would love your ideas on how to launch this startuop
Savitri Bejoyful
19:42
Hiya, Savitri from #beJOYFULcoaching in Adelaide 7 step Be Happy system
Ian
19:43
Ian Print DNA - So many printing cancellations due to Easter events, shop closures, restaurants etc. But we are trying to reach out to businesses that are still open.
Rachael Runner
19:53
Hi everyone, working from home. Boss going through a meltdown and in an unhealthy mindset. Encouraging, empowering and supporting him at present from a business perspective. Also in the pharmaceutical world where it is essential for solutions at this time for this forefront warriors
Milly Albers
20:00
We have dropped our prices and offer a 10% discount for businesses who need extra support. As well as offering free marketing chats to those who need it.
Malcolm Smith
20:00
Great to be here. Malcolm at Signability in Adelaide. 3D signs to express a company’s personality.
Chris Ryan
20:01
lots of clients are reducing their spend online / projects - but many new ones have contacted me and moving ahead very quickly now to pivot online
Joyce Piper
20:01
I'm just a start up, so I've lost nothing, just momentum. I was right on the cusp of starting workshops around Adelaide but that's on hold. But what this means is my ability to grow my list is restricted.
James Caldwell
20:04
Hi, I’m James Caldwell … I’m starting up in the field of content creation, after having done is successfully in my own businesses for over 30 years. Presently offering mentoring in digital literacy.
irenedougan
20:22
Hi Irene here from Artworks Inc Community Art Studio in Hackham. All our studio sessions were postponed two weeks ago
dennison
20:31
It seems just about all opportunities to show my artwork has dried up. In process of new website but I suspect won't be making sales for some time. Building stock at the moment
Penny
20:52
I’m Penny Tonkin from Mind Body Mastery Co. I help people to transform from I’m lost, stuck and surviving to live their life with courage & confidence. https://www.facebook.com/mindbodymasteryco
Bridget
21:13
Hi Bridget from HR Development at Work here
Rachael Runner
21:30
Also, I am tapping in to resources, even out of my comfort zone, to understand pain points in pharmacy to expand our brand exposure and provide solutions within the government stimulus package means
Mandy Lyons
21:38
Coaching Millennial and Get X Men - Navigating Challenging Times
Trevor Hayley
22:07
Pivot seems to be a new word, concept.
Elizabeth Williamson
22:10
Hi I have lost or have postponed all consults, training, etc., now relying on counselling appts, which might be a good bonus
Savitri Bejoyful
22:53
Photography Pivit into making video albums for people :-D
Elizabeth Williamson
24:08
Checkout this promo: https://conquerthecrisis.com.au/
Malcolm Smith
24:25
My current employer (in sheet metal) has started making stands for hand sanitiser.
Elizabeth Williamson
24:30
6 speakers on business during COVID19
Elizabeth Williamson
24:39
https://conquerthecrisis.com.au/
Elizabeth Williamson
24:56
It's all lateral and supporting each other
ALLISON
25:46
yes how do we cut through the crowded space
margaretcaust
25:51
Reposting as I sent only to panelists - For the photographer you could something specific for people’s photos on line or designing Zoom looks because this might be a new area of demand - and share the tricks of making a flattering photo
cathie
27:09
We are going to use this time to plan, organise systems etc and do the behind the scenes things we haven't had time to do and hopefully ride this out and will come out better at the other end. Wanting to put time into marketing so at the other end hopefully people will know more about us.
Rachael Runner
27:28
very good - great initiatives Justin
Elizabeth Williamson
28:35
I think hard mail promotion - reaching out to customers and connecting will be a good strategy
Joanne
29:11
Printing all the takeaway menus re pubs etc
ALLISON
29:57
hahaha
Joanne
30:19
I am actually grateful atm as I see so many opportunities
Joyce Piper
30:41
Hello Everyone, I'm Joyce Piper from The Face Yoga Coach here in Adelaide.
cathie
33:24
thank you that was very helpful
Chris Ryan
35:33
I agree mate. Now is not the time for the hard sell… soft sell is where its at :)
Joanne
36:03
I have noticed in the last 3 weeks on facebook I have had 8 more people liking and following me
Joyce Piper
36:57
I am overwhelmed by the amount of emails and FB hustles I'm seeing and find it very off putting personally.
ALLISON
40:04
exactly
Joanne
40:23
I have been on FB as a counsellor they are the post and lives I have been doing
Rachael Runner
40:51
very good advice!
Rachael Runner
41:05
iron sharpens iron
Joyce Piper
41:06
A quiet, calm mind will come up with ideas, write everything down, don't be in judgment of ideas that come to you.
Penny
41:35
I love this Joyce
Joanne
45:15
exactly
clare
45:31
I have a handmade card business, at a standstill at the moment and I would like to start an online shop. am thinking of making kits so people can make their own. ‘Papercraft with Heart’
Joanne
46:41
clare what about an oline course including video for family to go with kits
clare
47:54
yes Joanne good idea. thanks
James Caldwell
51:05
https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwiyw9fujsHoAhVBzTgGHV1TAZwQFjAAegQICRAC&url=https%3A%2F%2Fwww.hotjar.com%2F&usg=AOvVaw0X425wt0j-mfwitJvgq5QF
Savitri Bejoyful
52:15
HotJar? - shows customer viewing areas on website, live records where customers are on web page - thanks James
James Caldwell
53:09
hotjar.com
Joyce Piper
53:26
James, thanks for all the information you are giving us, very helpful.
Sonya
55:31
I did this last week and it was amazing how many people shared our page and increased our followers definately
Ian
56:03
If you have a shop, change your A-Frames so you can be visible without being noisy. The insertable AFrames are the best for changing regularly and quickly
Ian
57:11
we always have a minimum of 1!
Elizabeth Williamson
58:35
Thanks James for HotJar
Elizabeth Williamson
59:07
More about A frames
Sonya
59:39
Justin we can always assist with any work your require please feel free to give us a call anytime we are Supreme Property Maintenance
Joyce Piper
01:00:07
Are there any handymen/women on this call?
Sonya
01:00:34
yes Joyce
clare
01:00:51
I used to be a hairdresser and back in the day it ‘word of mouth advertising’
Joyce Piper
01:01:07
How do I find you Sonya?
cathie
01:01:08
Hi Joyce, yes we have handymen/women in our network...Adelaide Home Services
Sonya
01:01:22
Supreme Property Maintenance
Joyce Piper
01:01:22
Thanks Cathie.
Trevor Hayley
01:01:34
What about when clients are one off clients?
Joanne
01:01:55
atm people want need a personal connection
Elizabeth Williamson
01:02:18
Brilliant to say thank you for past business and care about their situation
Ahmad AlHajji
01:03:04
Relationship marketing is used as a commission based agreement with direct customers to act as your sales reps. Proper Marketing includes business and marketing strategies, branding, product management, PR, CSR...etc etc. What was just explained is the main reason why businesss are SUFFERING. They are unable to provide Value for Money.
Joyce Piper
01:04:43
Thank you Sonya.
clare
01:04:49
Justin in regards to FB should we combine personal page with business page or keep separate ?
Ahmad AlHajji
01:06:04
Also what you are saying is businesses should ask their customers to go through the trouble of promoting them (that's marketing, except that it is very limited audience and who know if they are the right type of customers).. versus proper advertising that gets your message to a large number of target people and forces you to go through the entire value chain and every detail of your business to be done well.
Rachael Runner
01:08:02
agree with keeping it real, raw and relational - people will relate and engage more
cathie
01:11:12
You're welcome Joyce
Ahmad AlHajji
01:11:13
That keeps you small. SA business owners want to work less and make more money and then say they are competent with what they have so no need to work more then as soon as anything happens they start asking for people to support them. What I am proposing is to think differently and think a little bigger.
ALLISON
01:12:26
i see so many opportunities for those who can see new pathways - this is an amazing revolution that is happening faster than we anticipated
Rachael Runner
01:13:19
hear hear
clare
01:13:25
this has been great, thanks so much to both of you!
Joanne
01:13:37
gratitude
Rachael Runner
01:13:37
clap clap
Chris Ryan
01:13:39
thanks alot
Joyce Piper
01:13:40
Justin, thank you very much
James Caldwell
01:13:47
THanks …. helps of great ideas!
dennison
01:13:47
thank you so much
jane
01:13:51
Thanks Justin, fabulous words
irenedougan
01:13:51
Thanks so helpful
ALLISON
01:13:52
thank you Justin, appreciate your perspectives
Ian
01:13:57
thank you so much for your time - Wendy and Justin
Sonya
01:13:59
Thank you both so much it was awesome
Joyce Piper
01:14:01
Wendy as always, thank you so much, you are ALWAYS there. Big Hugs to you.
margaretcaust
01:14:01
Thanks Justin and Wendy - it was good
cathie
01:14:01
Thank you Justin and Wendy this session has been very helpful.
Savitri Bejoyful
01:14:02
clap clap awesome very inspiring!
Gaylle Roberts
01:14:07
This has been great, really appreciate your great ideas, very inspirational!
Suzanne
01:14:07
Thanks Justin, Wendy and everyone else
Christine
01:14:21
Thank you so much for your time it has been a great breath of fresh air and very encouraging!!
Sheree Kamin
01:14:28
Thank you so much Justin for your valuable advice and ways that we can help our business continue to survive