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How to prepare for and implement telehealth: critical success factors for clinicians - Shared screen with speaker view
Digital Health CRC
19:08
Welcome to "How to prepare for and implement telehealth: critical success factors for clinicians" webinar
Digital Health CRC
19:42
If you have any technical issues please let me know in the chat here
alamelu ganesan
19:47
hi
alamelu ganesan
20:05
alamelu Ganesan from matraville
Digital Health CRC
25:13
As Suzanne said if you have any questions for our panelist please post them in the Q&A box at the bottom of your screens
Triet Pham
34:04
Is there any mental health disorder that we can assess online only?
Jane McAteer
35:48
What level of remote monitoring is being done across the UK to compliment Telehealth? Particularly for patients with high chronic disease burden.
Jane McAteer
37:47
Yep, thanks done :)
Jane McAteer
38:38
Yep, thanks done :)
Adele Allan
38:54
Sorry having trouble with the Q & A portal What are your thoughts on the Health Care Home trial in Australia? - this model in Primary Care with bundled payments is on trial and some of our practices are more confident in this space. Team Based care is really moving forward in this trial with a patient centred educated approach and having trust and confidence in your team
Simon Mara
39:40
What percentage of telehealth consults in Australia do you believe are happening with standard telephone calls, vs video conferencing options?
Leanne Hopkins
40:44
Hi, I've run a 100% online Telehealth paediatric occupational therapy service in Australia since July 2019
Elham Monsef
42:09
Leanne - do you use interpreters in our consultations?
Leanne Hopkins
43:17
not with my paediatric clients but I have used interpreters with adults for phone consults. They work fine but just take a bit longer
Leanne Hopkins
44:14
I just used a three way conference call
Elham Monsef
44:40
Thanks Leanne, so 100% telehealth is phone, not with video?
NAIF NALJABRI
45:22
Hi , What about Ethical aspects for implementing Telehealth?
Leanne Hopkins
45:36
my 100% Telehealth work with kids is via videoconference and in my other job my consults with adults were by phone
Azam Babaee
46:35
Leanne, can you please share some of your successful experiences?
Martina Gleeson
48:22
Some people with past history of trauma and adolescents do better with telehealth. Its less intimidating for them and they can be better focused
Leanne Hopkins
48:37
yes I find Telehealth as successful as in person OT - handwriting intervention, social emotional skill development, mental health intervention. Quick results using evidence based models
Azam Babaee
49:48
Thanks Leanne, are you Vic?
Leanne Hopkins
50:05
Qld but service Australia wide
Elham Monsef
50:36
Leeanne are you hospital based?
Adele Allan
50:44
Consent is a big concern of our nurses and GP's in this
Leanne Hopkins
51:32
I'm not hospital based - I used a clinic based style model but in people's homes, school, community
Azam Babaee
53:17
have you had any success with non- verbal clients ?
Elham Monsef
53:47
Leeanne - are you using TIS interpreters?
Leanne Hopkins
55:45
non verbal clients can still be serviced. We can screen share Proloquo2go, we can use chat, drawing on screen, photos, parent coaching etc.
Adele Allan
55:47
David do you use other other Allied Health in your telehealth consults - social workers, mental health nurses Practice Nurses, care coordinators for e.g like a case conference team based care approach?
Leanne Hopkins
56:06
yes I have used TIS interpreters
Alison Rothery
01:04:01
there's aps that are excellent for tracking patients moods and them recording their medication use etc
Leanne Hopkins
01:06:15
there are also goniometer apps for phones etc
Leanne Hopkins
01:09:45
NDIS covers non direct therapy in Australia
Azadeh Madiseh
01:12:32
What strategies do you use to ensure you effectively communicate with patients with hearing problem? (e.g. many lip read so lighting is important, moving head,…)
Leanne Hopkins
01:13:12
AUSLAN interpreters are happy to join teleconferences
Leanne Hopkins
01:22:01
patients are scared of missing the appointment ie the phone call
Alison Rothery
01:22:12
we have had the same thing with doctors running late :)
Adele Allan
01:23:54
sorry Ive maybe missed this but what is the patient feedback on this model and how is this captured?
Yee Wei Seak
01:27:29
Hi Amndeep, I would like to ask for the procedures or forms involve with telehealth, such as client consent and agreement, client information, assessment template, etc? We are rolling out telehealth within our CDM program in Melbourne , my email is ywseak@gmail.com , thank you.
Adele Allan
01:27:56
Is there any clear data on reduction of hospitalization from your Chronic Disease patients because of Telehealth?
Helen Haydon
01:29:32
There is a lot of research evidence to say that Aboriginal and Torres Strait Islander people are happy with it. Allows pople to stay on Country.
Lilon Bandler
01:29:45
That is correct - don’t make assumptions about Indigenous patients regarding use of internet, phone, et c
Lilon Bandler
01:30:57
My 70+ singing teacher has moved to online teaching after a short Zoom lesson from me. Don’t make assumptions.
Esther Euripidou
01:31:30
Have you used a particular method for assessing visual acuity for eye patients?
Elham Monsef
01:31:42
In Australia TIS provide free access to interpreters but right now TIS is only limited to phone consultation. TIS does not do video consultation
Warwick Smith
01:35:22
Is there a way for Curtin University and/or La Trobe , or another entity , host a platform so that information to clients , consent forms, information on Telehealth etc could be shared . This would be very useful . Thank you for this Webinar appreciated Regards Warwick Smith
Adele Allan
01:40:34
technology is a big issue with practices
Eddie Quinones
01:43:04
www.myhealth1st.com.au can assist a practice with referrals. It has the ability for a GP or Patient to book an appointment with a specialist in real time and upload the referral!
alamelu ganesan
01:44:05
thanks
Lilon Bandler
01:44:22
Thank you all. That was an excellent session. Very generous.
NAIF NALJABRI
01:44:26
Thank you all
Adele Allan
01:44:30
thank you all - great webinar lovely to meet you all virtually :)
Eddie Quinones
01:44:31
Thank you
Triet Pham
01:44:34
Thank you all
Esther Euripidou
01:44:36
thank you
Helen Haydon
01:44:40
Thank you
Kirsten Jackson
01:44:41
Amazing job Mel, James and Christine!!!
lynette howell
01:44:48
thank you - fabulous
Elham Monsef
01:44:50
Thank you.
Yee Wei Seak
01:45:01
Thank you all for sharing the thoughts and ideas
Billy Garvey
01:45:10
Thank you!
Leanne Hopkins
01:45:18
thanks for your generously sharing your knowledge
Azam Babaee
01:45:31
Thank you very much
Louise Moore
01:45:44
Thank you
Lilon Bandler
01:45:45
Bye!