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Jive and GoToConnect Training - Shared screen with speaker view
james.barrio
17:20
Good Afternoon!
fermin.ornelas (RSC)
18:16
Presumably we will get the slides right?
ssvolunteer
18:32
This is Gina Byars at Sun Sounds Flagstaff. I do not have video or speaker.
james.barrio
19:02
Yes this presentation will be sent out
Vickie of Tempe
19:02
Also, I'm not able to dial in. Circuits busy.
fermin.ornelas (RSC)
19:29
Thanks James
james.barrio
20:40
When downloading the app please download the GoToConnect app the jive app will just redirect you do CoToConnect.
james.barrio
22:33
If your MEID@riosalado.edu does not show the “Google” sign in you will need to create an account. Please make sure you use MEID@riosalado.edu as your business email.
Tracy Cox
22:39
Is anyone else having issues with sound? The audio is so choppy I can't understand a thing.
Vickie of Tempe
23:07
When I tried to log in this morning, I got an error. Was that because of demand or possibly something else?
Calvin DeVoll
23:14
Is it still choppy? Was it choppy when I was talking?
JANE.DENTON
23:23
Mine is good, Tracy.
Cheyenne Harden
23:28
Will the password reset when we update our Rio / District password?
Cristina Quintana
23:33
If downloading the app on my phone will I be able to "Agree" to the terms and conditions from there?
Tracy Cox
23:35
Yes, still very choppy
Sherri
23:41
I'm good too :)
james.barrio
23:46
Sometimes an error can occur, if that happens to you, try clearing cache and cookies. If you need assistance with this you may call us at 480-517-8600
Tracy Cox
23:50
Must be my connection then
james.barrio
24:19
@cheyenne this password is independent and will not change internal or district passwords
Calvin DeVoll
24:42
I will have a recording available, with these slides, that should have better sound quality.
Cristina Quintana
24:52
Do we have to login in via a web browser or desktop before logging in via the phone app?
Tracy Cox
24:54
That would be wonderful
david g laptop
25:16
@Cheyenne if you use "Sign in with Google" that password should send you to the district page to log in as if it was your gmail
david g laptop
25:59
If you use the "create an account" that account will be separate. I understand this can be confusing so please call us 480-517-8600 if you cannot log in
james.barrio
26:40
MEID@riosalado.edu
Cheyenne Harden
27:23
@James.Barrio - Thank you. So the password will not need to be changed like our rio and district password
Cheyenne Harden
27:26
Thank you all
james.barrio
27:33
We do suggest you use your district password as your password if you have to sign up
james.barrio
27:53
@cheyenne, that's correct you wont need to change it.
deborah.bair
28:14
I can't hear any instructions. I am using VPN. I will sing in again at 2:30--should I not use VPN?
Vickie of Tempe
28:42
Deborah, be sure to select Computer Audia
Vickie of Tempe
28:53
*Audio
rick.kemp
28:53
one phone use gotoconnect or jive communications app?
james.barrio
29:15
@deborah, you can actually access the presentation for this session at https://zoom.us/j/234709981
deborah.bair
29:32
How do you forward calls
james.barrio
29:36
or the 2:30pm session at https://zoom.us/j/856950261
david g laptop
29:59
@Rick use GoToConnect app
james.barrio
30:19
@deborah if you would like assistance feel free to contact us at 480-517-8600
Cristina Quintana
30:47
What if the google sign in option does not appear?
james.barrio
30:55
If your MEID@riosalado.edu does not show the “Google” sign in you will need to create an account. Please make sure you use MEID@riosalado.edu as your business email.
james.barrio
31:47
If anyone is attempting to access jive through their work pc You are unable to use my.jive.com on your work pc, you will need to use it on the physical computer you have in front of you.
Cheyenne Harden
32:04
Are there any particular benefit for using one of the log ins (online, vs desktop app vs mobile) over another?
GinaMarie Byars
32:25
Do I need to update my jive app to the go to connect?
GinaMarie Byars
32:44
(I had been set up with jive when we did voip change over)
Paulina
33:01
I keep getting. “An error occurred we are unable to recover from” “Retry”
james.barrio
33:12
@cheyenn not really just your personal preference, I tend to use the web app
Karen Villalobos
33:20
how do we log out or close it when we're done? (desktop and mobile app)
james.barrio
33:35
@Paulina, you may need to clear cache and cookies, if you need assistance please call us at 480-517-8600
james.barrio
34:02
@karen, if you log into a call queue your codes will be provided to you by management
james.barrio
34:25
but you will need to log in and out
james.barrio
34:28
with those codes
Karen Villalobos
34:55
Thanks
dnichols
35:10
Thank you
JANE.DENTON
35:15
Thanks!
Paulina
35:26
Thank you!
C
35:26
Thank you!
james.barrio
35:31
480-517-8600 were are happy to help!
Sherri
35:31
Yes I agree the Help Desk has been wonderful. Thanks to each of you :) Sherri Moore
Cristina Quintana
37:05
Thank you!
Cheyenne Harden
37:10
Thanks for all the hard work!
GinaMarie Byars
37:26
TY
fermin.ornelas (RSC)
37:27
Thanks!!!