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NaRCAD Peer Learning Webinar 2: Trust & Collaboration for Better Care: Strengthening the Detailer-to-Clinician Relationship - Shared screen with speaker view
NaRCAD Technical Assistance
54:33
Feel free to share your thoughts, questions, or areas you'd like to see us take a deeper dive into via our Q+A feature, or you can pop it right here in the chatbox!
NaRCAD Technical Assistance
01:03:12
Do participants have any topic-specific questions about how to broach conversations with clinicians?
NaRCAD Technical Assistance
01:03:15
If so, let us know!
NaRCAD Technical Assistance
01:04:33
Thoughts about stigma:
NaRCAD Technical Assistance
01:04:44
Approach with an openness and curiosity to learn more about attitudes and beliefs.
NaRCAD Technical Assistance
01:05:01
"Tell me more about why you think this..." or "What experiences have you had that support this belief?"
NaRCAD Technical Assistance
01:05:16
Use person-first language.
NaRCAD Technical Assistance
01:13:10
Genevieve, we may not be able to get too deep into bupe treatment on this call, but we're happy to chat more via e-mail or a phone call! Send us e-mail to set something up! narcad@partners.org
NaRCAD Technical Assistance
01:14:36
Thank you, Shelly, Mark, and Genevieve!Vishal, can you tell us more about "provider interest"? Are you saying that some providers don't care about the topic you're coming to them with?
NaRCAD Technical Assistance
01:15:14
How to build a relationship as a non-clinician:
NaRCAD Technical Assistance
01:15:35
-Be transparent about your perspective/knowledge as a non-clinician
NaRCAD Technical Assistance
01:15:42
-Remember that you have something to offer!
NaRCAD Technical Assistance
01:16:09
-Detailers aren't there to know everything; they're there as a link, a resource, and a service. It's okay to not know all of the answers!
NaRCAD Technical Assistance
01:16:50
Thanks for the clarification, Vishal!
NaRCAD Technical Assistance
01:16:56
We'll tackle this next.
NaRCAD Technical Assistance
01:20:46
What do you do when clinicians may say, "This isn't my area/concern"?
NaRCAD Technical Assistance
01:21:04
-(E.g., HIV PrEP, Opioids, etc.)
NaRCAD Technical Assistance
01:21:40
-Primary Care Physicians often have a trusted relationship with their patients, and see them the most often, and are often well-poised to convey a message
NaRCAD Technical Assistance
01:22:00
-Patient education coming from PCP's is often better absorbed by the patient
NaRCAD Technical Assistance
01:22:23
-Our goal as detailers is to make things "one step better" vs. "perfect"
NaRCAD Technical Assistance
01:22:59
-Ask the clinician, "Can you tell me more about where you feel the line is between this topic being pertinent to your patients but doesn't fall within your treatment area?"
NaRCAD Technical Assistance
01:23:23
-"Was there a time that you tried to address this issue and found that it was better to outsource it to a specialist? Can you tell me about that?"