Austria - very low numbers across the board

My experience is that numbers of debt issues are very low

yes, can you go over the terms if there is a period of extended move out

No ... all very clear - thank you Lindsey

what to do if customer cancel their DDs and aren't contactable?

If I give someone a rent holiday, do I still charge them for their insurance on their goods while still in storage?

Whatever you do there will be people out there that take advantage.

YES!

Is anyone having any luck getting business rate relief as a "retail business"?

Edward I know of one operator who has been classified as retail by their own local authority

He told on his podcast!

you said earlier that if we agree a. longer period then we don`t have responsibility for their goods - how do we word this

On the case of a rate saving y getting classified as retail does that not then effect your protection to remain open as no longer being ‘Storage and Distribution’ so have to close?

Move out is the notice date or the vacate date, whichever is later.

Good point Dan

My opinion is payment holidays are asking for trouble as customers will not keep to Their side of the agreement. re just like debt payment plans, they don't work.

Agreed

Rennie do you know what the BAR have told the removals companies? we have a few enquires who are struggling to get removals companies to move them in, telling the customer they cant move them due to the lockdown?

Kes- we have been told by the BAR that they can't practise social distancing. Hence why they have told their members not to do moves at this time

thanks

we are really liking using e signing for contracts - we would like to carry on after lockdown - are there any legal concerns?

One issue on this - the LA refers to customer having seen the unit and suitable for their purpose....but this is not the case if you send by docusign….

should we be drawing customer attention to certain clauses as we would do in the office?

What's the most popular e signing service? e Sign, DocuSign etc?

Mark- E-sign is very easy.

you can get a loan online and esign so I am sure getting a storage unit should be okay?

Cheers Emma

Space manager can link with signable apparently - just tried signable this morning and it seems find

fine

Distance selling rules might also applied if e-signing remotely and in advance?

Thanks Jo

Thanks Rennie & Lindsey.. very informative as always and great to see real live people! Take care everyone..

Thank you Lindsey

And Rennie (Ovs)

Thanks both!!

Thanks all

Thank you both

Thank you both

Well done Rennie & Lindsey

Thanks Lindsey!

Thank you

Thank you both...

Thanks Lindsey

Thanks

Thank You

Thanks Guys

excellent, so helpful thank you :)

Thanks to both of you

Thanks All have a safe day!!

Thanks again Rennie/Lindsey

thanks everyone

Thanks Rennie and Lindsey

thank you both, very helpful

Thanks very much to both - really helpful content. Stay well all. :)

Thank you Rennie and Lindsey!

Thank you both

thanks

Thanks Rennie

Thank Rennie and Lindsey

Thanks Guys

Thanks Rennie

Thanks Guys very useful