
17:12
Austria - very low numbers across the board

18:52
My experience is that numbers of debt issues are very low

29:38
yes, can you go over the terms if there is a period of extended move out

29:40
No ... all very clear - thank you Lindsey

29:43
what to do if customer cancel their DDs and aren't contactable?

32:35
If I give someone a rent holiday, do I still charge them for their insurance on their goods while still in storage?

32:49
Whatever you do there will be people out there that take advantage.

32:53
YES!

33:00
Is anyone having any luck getting business rate relief as a "retail business"?

34:25
Edward I know of one operator who has been classified as retail by their own local authority

35:09
He told on his podcast!

35:51
you said earlier that if we agree a. longer period then we don`t have responsibility for their goods - how do we word this

36:28
On the case of a rate saving y getting classified as retail does that not then effect your protection to remain open as no longer being ‘Storage and Distribution’ so have to close?

36:38
Move out is the notice date or the vacate date, whichever is later.

37:13
Good point Dan

37:25
My opinion is payment holidays are asking for trouble as customers will not keep to Their side of the agreement. re just like debt payment plans, they don't work.

37:49
Agreed

40:30
Rennie do you know what the BAR have told the removals companies? we have a few enquires who are struggling to get removals companies to move them in, telling the customer they cant move them due to the lockdown?

41:46
Kes- we have been told by the BAR that they can't practise social distancing. Hence why they have told their members not to do moves at this time

43:06
thanks

44:57
we are really liking using e signing for contracts - we would like to carry on after lockdown - are there any legal concerns?

46:25
One issue on this - the LA refers to customer having seen the unit and suitable for their purpose....but this is not the case if you send by docusign….

46:39
should we be drawing customer attention to certain clauses as we would do in the office?

47:41
What's the most popular e signing service? e Sign, DocuSign etc?

47:57
Mark- E-sign is very easy.

48:23
you can get a loan online and esign so I am sure getting a storage unit should be okay?

48:33
Cheers Emma

48:36
Space manager can link with signable apparently - just tried signable this morning and it seems find

48:44
fine

48:45
Distance selling rules might also applied if e-signing remotely and in advance?

49:23
Thanks Jo

50:30
Thanks Rennie & Lindsey.. very informative as always and great to see real live people! Take care everyone..

50:31
Thank you Lindsey

50:38
And Rennie (Ovs)

50:39
Thanks both!!

50:40
Thanks all

50:40
Thank you both

50:41
Thank you both

50:41
Well done Rennie & Lindsey

50:43
Thanks Lindsey!

50:47
Thank you

50:47
Thank you both...

50:55
Thanks Lindsey

50:56
Thanks

50:56
Thank You

50:57
Thanks Guys

50:57
excellent, so helpful thank you :)

51:00
Thanks to both of you

51:03
Thanks All have a safe day!!

51:03
Thanks again Rennie/Lindsey

51:04
thanks everyone

51:04
Thanks Rennie and Lindsey

51:05
thank you both, very helpful

51:07
Thanks very much to both - really helpful content. Stay well all. :)

51:07
Thank you Rennie and Lindsey!

51:09
Thank you both

51:13
thanks

51:14
Thanks Rennie

51:16
Thank Rennie and Lindsey

51:20
Thanks Guys

51:25
Thanks Rennie

51:26
Thanks Guys very useful