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SSA UK Weekly COVID-19 Update April 16 - Shared screen with speaker view
DD
17:12
Austria - very low numbers across the board
DD
18:52
My experience is that numbers of debt issues are very low
Jo
29:38
yes, can you go over the terms if there is a period of extended move out
ABurnett
29:40
No ... all very clear - thank you Lindsey
Alex's Surface Pro
29:43
what to do if customer cancel their DDs and aren't contactable?
Admin
32:35
If I give someone a rent holiday, do I still charge them for their insurance on their goods while still in storage?
DD
32:49
Whatever you do there will be people out there that take advantage.
DD
32:53
YES!
Edward
33:00
Is anyone having any luck getting business rate relief as a "retail business"?
DD
34:25
Edward I know of one operator who has been classified as retail by their own local authority
Edward
35:09
He told on his podcast!
Jo
35:51
you said earlier that if we agree a. longer period then we don`t have responsibility for their goods - how do we word this
Dan Saunders - StorageMart
36:28
On the case of a rate saving y getting classified as retail does that not then effect your protection to remain open as no longer being ‘Storage and Distribution’ so have to close?
Nick Poole
36:38
Move out is the notice date or the vacate date, whichever is later.
Edward
37:13
Good point Dan
Steve Barratt
37:25
My opinion is payment holidays are asking for trouble as customers will not keep to Their side of the agreement. re just like debt payment plans, they don't work.
Nick Poole
37:49
Agreed
kes
40:30
Rennie do you know what the BAR have told the removals companies? we have a few enquires who are struggling to get removals companies to move them in, telling the customer they cant move them due to the lockdown?
Emma Banks
41:46
Kes- we have been told by the BAR that they can't practise social distancing. Hence why they have told their members not to do moves at this time
kes
43:06
thanks
Jo
44:57
we are really liking using e signing for contracts - we would like to carry on after lockdown - are there any legal concerns?
Nick Poole
46:25
One issue on this - the LA refers to customer having seen the unit and suitable for their purpose....but this is not the case if you send by docusign….
Jo
46:39
should we be drawing customer attention to certain clauses as we would do in the office?
Mark Simpson
47:41
What's the most popular e signing service? e Sign, DocuSign etc?
Emma Banks
47:57
Mark- E-sign is very easy.
kes
48:23
you can get a loan online and esign so I am sure getting a storage unit should be okay?
Mark Simpson
48:33
Cheers Emma
Jo
48:36
Space manager can link with signable apparently - just tried signable this morning and it seems find
Jo
48:44
fine
Dan Saunders - StorageMart
48:45
Distance selling rules might also applied if e-signing remotely and in advance?
Mark Simpson
49:23
Thanks Jo
Gill Chamberlain
50:30
Thanks Rennie & Lindsey.. very informative as always and great to see real live people! Take care everyone..
Dan Saunders - StorageMart
50:31
Thank you Lindsey
Dan Saunders - StorageMart
50:38
And Rennie (Ovs)
Emma Banks
50:39
Thanks both!!
kes
50:40
Thanks all
Edward
50:40
Thank you both
ABurnett
50:41
Thank you both
DD
50:41
Well done Rennie & Lindsey
Bryony - SSA UK
50:43
Thanks Lindsey!
Luke Sibley
50:47
Thank you
James Williams
50:47
Thank you both...
Outer’s iPad
50:55
Thanks Lindsey
rhian powell
50:56
Thanks
Sandra Thomas
50:56
Thank You
Alistair Johnson
50:57
Thanks Guys
Jo
50:57
excellent, so helpful thank you :)
bij
51:00
Thanks to both of you
Steve Barratt
51:03
Thanks All have a safe day!!
jameskerr
51:03
Thanks again Rennie/Lindsey
KSSC
51:04
thanks everyone
Will
51:04
Thanks Rennie and Lindsey
Viviane
51:05
thank you both, very helpful
Cath.Hammond
51:07
Thanks very much to both - really helpful content. Stay well all. :)
Martin Bazeley, Barn Store
51:07
Thank you Rennie and Lindsey!
Paula Doyle
51:09
Thank you both
Fiona Pearce
51:13
thanks
Outer’s iPad
51:14
Thanks Rennie
alasdair
51:16
Thank Rennie and Lindsey
InverStore
51:20
Thanks Guys
TimEdwards
51:25
Thanks Rennie
Kevin Bristow
51:26
Thanks Guys very useful