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WITI Toronto Network Online Event: TECHTRENDS 2020 AND BEYOND - Shared screen with speaker view
David Leighton
23:11
Information about the new WITI - IDC Research can be found at http://witi.com/researchcenter/
Arie Fisher
25:47
I'm on. Thank you.
Teri
29:12
FYI, we are watching a mouse move on the screen.
David Leighton
46:27
It was a little choppy but seemed to correct itself
Teri
56:57
Ari, have you considered offering tech support via google hangout? I've gone back and forth 4 times with email on firebase and google analytics issue, and I'm no closer to an answer. That's what would make me as a customer feel closer to Google
Arie Fisher
01:01:52
"Ari, have you considered offering tech support via google hangout?..." Checking ....
Arie Fisher
01:06:24
"Ari, have you considered offering tech support via google hangout?..." My understanding is that support cases may last much longer than a single chat session so hangouts is a difficult model - it doesn't scale, follow the sun, keep state, leverage past experiences....
Arie Fisher
01:06:57
It would be nice though to connect to someone who knows the exact right answer at the exact right time!
Arie Fisher
01:08:04
"Question is how -- anyone migrating off email yet? Any thoughts on new ways of communicating and tracking tasks (Slack, Trello, etc" Hard yes. Everyone is migrating off email :)
Yehia Ahmed
01:08:24
Teri : here is an option for Support via chat already - please go to your GCP Project, then support then choose Support.
Yehia Ahmed
01:08:29
There*
Teri
01:08:38
Arie, I understand the difficulties. You just talked about the winners being the one that stayed closest to customer needs. So I thought I'd mention something that makes me ready to abandon Google
Yehia Ahmed
01:09:00
https://cloud.google.com/support-hub
Arie Fisher
01:09:07
Thank you :)
Yehia Ahmed
01:09:14
Chat, phone, and written support24/7 support for IT administrators
Teri
01:09:16
Thanks Yehia. The difference is screensharing
Teri
01:09:28
If we could screenshare via chat it would work
Yehia Ahmed
01:10:02
That too is possible,support agent do send you link to jump on a meet and sharescreen
Arie Fisher
01:10:16
Thank you for that perspective. It's a good one for me to think on and I will definitely take it back to the ranch.
Teri
01:11:07
Yehia, I requested a hangout in my last email, and haven't gotten a response yet.
Yehia Ahmed
01:13:29
Perhaps its routed to the right engineer to help.
Teri
01:14:35
I do want to point out that I see Arie's point as correct, and it's been pointed out to our company too.
Arie Fisher
01:17:41
Thank you, Teri.
Teri
01:19:23
Thank you, Arie. Getting a company to actually think about the validity of a comment like mine is big deal.
Arie Fisher
01:19:59
:)
Jeff
01:26:10
Join us here for Networking in the WITI Zoom room: https://zoom.us/j/459670081?pwd=dHFob0JNWU1FaytNTVRFcFd5d0J3QT09
Jeff
01:26:19
After the panel ends
Arie Fisher
01:28:04
"Do you see younger generation(fresh grads) replacing older generation(20+yrs exp.) for software jobs. If so, what could older generation do to stay competitive." Keep growing, stick to open source, give back to the community, and remember that life is only about change, no matter how old you are.
Arie Fisher
01:28:21
Younger people don't have anything special on older people ... they just have less to lose.
David Leighton
01:33:27
http://projectarrow.ca/
David Leighton
01:33:43
Join us here for Networking in the WITI Zoom room: https://zoom.us/j/459670081?pwd=dHFob0JNWU1FaytNTVRFcFd5d0J3QT09
After the panel ends
Niharika Srivastav
01:34:03
great discussion
Niharika Srivastav
01:34:11
and insights
Marguerite Mcleod-Fleming
01:34:17
Project Arrow
Teri
01:34:19
Thank you to all the panelists
David Leighton
01:34:32
Join us here for Networking in the WITI Zoom room: https://zoom.us/j/459670081?pwd=dHFob0JNWU1FaytNTVRFcFd5d0J3QT09
After the panel ends
Sidd
01:35:16
Thank you
David Leighton
01:36:09
Join us here for Networking in the WITI Zoom room: https://zoom.us/j/459670081?pwd=dHFob0JNWU1FaytNTVRFcFd5d0J3QT09
After the panel ends