Looking forward to this! Will the slides and a recording be made available afterwards? Thanks

Yes Fatima

I'm not sure if I'm on mute. are all participants automatically muted by your settings?

Lovely, thank you

Yes

Tell them to stop!

Northern California:)

Francesca from the Everyman Theatre Cheltenham. Hello everyone!

Rhode Island, USA

Wow!

Hi Claire, Princess Alice Hospice Esher

Hi all! Dan Nelson from Alzheimer's Society in the North East :)

Hi all Andrew Higgins Director of Development Imperial War Museums

Mandi from Adoption Focus in Birmingham, UK

Hi - Marlene from the Scottish Cot Death Trust - Glasgow

Hi, I'm Dave Upcraft, Regional Fundraiser from myaware in the South East, London & East of England. Looking forward to hearing lots today. Glad to hear this is being recorded and sent out later as I may have to leave early

Jackie from Derventio Housing in Derbyshire - hello all

Thank you Charlotte for all you do!!!

Andy Jarrett from The Nelson Trust based in Stroud, Glos. Hello to everyone

Hi everyone - Rob Carter from the MS Trust here. Based in rainy (for the moment) Berkhamsted.

Josie from University of Southampton UK

Tim from Princess Alice Hospice in Surrey

Hello, Rachal from Hafal & CAIS in Wales, and Chair CIoF Cymru!

Hi I'm Marie from Cornwall

Jane Curtis from The Charity Event Specialists. Hi everyone!

Hi: I can't see if I am on mute or video?

Hi all. Natalie Panto, Senior Development Operations Manager from the National Theatre in London

Hi Paul Langley from Oxfam GB - looking forward to this session.

Hi Dan Nelson! It's Emma formally of ALzheimers Society now at Hafal, Wales' principle mental health charity

Paul Lander, new to fundraising, start with Florence Nightingale Hospice on December 1st

Hi everyone! I'm Hannah, Senior Events Officer at the National Autistic Society :)

John from Wood Green - The Animals Charity

Fatima from Parkinson's UK. Hi everyone!

Hello from Longfield Hospice in Gloucestershire

Kat from Richard House Children's Hospice, in East London

Lucy Slonecki - RAF Association based in the Midlands

Lorraine, Sobell Hospice, Oxford

Hi all, Natalie Levin from Youth Adventure Trust in Wiltshire

Hi all. I'm Kirsteen and the Events & Fundraising Officer for Leonard Cheshire in Scotland

Sarah at Action for Pulmonary Fibrosis

Hi all, I’m Kirsty UK Director at Raising Futures Kenya, based in Brighton, UK. Thanks for organising this event!

Hi! Emma Wood, Severn Hospice, Shropshire

Hi, I’m Georgina from Environmental Defense Fund Europe

Hi all, Jason from Mencap (Fundraising Ops Lead)

Hi All, Kim from The Brendoncare Foundation in the South of England :)

Emma Wright from Edward’s Trust, a bereavement charity based in Birmingham. Hello!

Hello everyone, Liz Orme, National Coal Mining Museum for England

Hi everyone. I'm Kate, Fundraising Manager at West Kent Mind

Hello from Caroline Johnston, Village Africa (working in Tanzania, East Africa)

Hi everyone, my name is Christine and I'm the Community Engagement Lead for Kidney Cancer Scotland & Kidney Cancer UK. Really looking forward to the webinar!

Becky Hughes here - Fundraising and Communities Manager for The Eikon Charity

Hi all, Sophie from ShelterBox down in Cornwall

Hello! Lee from GiveOut here, working from London

Hi everyone! Carla, Senior Experience Manager from the RNLI.

Hi all! Venetia from Elephant Family here!

Good afternoon, Jen from Medair UK here. Nice to be here with you all :)

Hi Everyone, lovely to meet you. I am Libby Hannelle from Chestnut Tree House Children's Hospice.

Hi Afternoon all, Leah here from St. Vincent's Hospice Renfrewshire Scotland.

Good afternoon Deirdre here from Asthma Society of Ireland thank you for organising

Hello all, Catherine from Children’s Helpers Worldwide in London here

Good Afternoon, Liz from Jami, mental health charity in London www.jamiuk.org

Richard from Blind Veterans UK - hi all

Hi everyone, Carolina from Plan International UK

Amber Shotton - CEO from the Foundation for Social Improvement (FSI) support organisation for Small Charities

Hi Leah 👋

Fiona from Barretstown Camp in Ireland here. Hi to all! :)

Hi everyone, Stacey from Children 1st, Scotland :D

SJ from Scotservs Ambulance, Glasgow 👋 sole fundraiser here!

Hi all, Hannah here from RNIB Challenge Events Team

Hi, Elspeth Campbell from JDRF, based in Scotland

Hello from Rachel Case, Firefighters Charity

Hi, Emma Kendon from Great Appeal (agency), Brighton

Hi there, Claire from Social Care Institute for Excellence

hello - Steve Dolby fundraising for a Parish Nurse for St Thomas' Church, Stopsley, Luton

Hi everyone! Vicky here, Community Fundraising Officer from Herts Young Homeless :)

Hi everyone, Lynette Brooks from the Ivors Academy Trust. Looking forward to the talks.

Does anyone have a link to the pamphlet just referenced?

Hi everyone, Pamela Grow here. Fundraising consultant and trainer. Philadelphia, PA, USA.

Here you go Tina: https://www.ciof.org.uk/fundraising-in-the-time-of-covid

Hi Pamela, your blogs have been a big influence to me over the years!

@Joseph—thank you!

Hi Robin, thank you!!!

Great to see you are on the panel Robin!

Hi Michelle!

Hello Pamela! Good to see you here - I am one of your social media followers.

This is a link to the PDF you can view in a browser https://www.ciof.org.uk/IoF/media/IOF/Policy/2CIOF_Supporter-Experience-Report.pdf?ext=.pdf

Hi Everyone, Emma-Louise here from Nova Fundraising - consultancy for small charities. Great line up today! Like Robin- big fan of @Pamela Grow’s blogs :-)

Hello everyone, Good to join you this afternoon, Sian - consultancy for small charities, interim management for larger charities.

Hi all, Dan from Moore Kingston Smith here. Great to see everyone listening. Hi to thoe that know me.

Hi everyone. James from the Resource Alliance. Tuning in from sunny Wales :)

Hello everyone, Karen from the Woodland Trust, great to see so many of you

Hey folks, Tina Cincotti (she/her) from Boston, Massachusetts in the United States. I’m a independent consultant.

Alison from Scottish SPCA :)

Wow. Thank you so much, Emma-Louise!. Hi Sian, so good to see you here.

Hello everyone. Lovely to be spening some time with you all the afternoon - Gill Jolly from Achieve Consultants

Happy Thanksgiving to all the people here from US

Tina! Nice to see you here.

Welcome to all from UK and also: Tanzania, USA, Canada, The Netherlands, Germany

Is Jersey part of the UK? Welcome, anyway.

@Pam—hello!! :-)

Hi from Rosie Milsom, Fundraising & Comms Manager at Caudwell LymeCo - Lyme disease charity based in Staffs, UK

Hi Rosie :)

Hi Amber! :-)

Hi :) Will, Regional Fundraiser from Birmingham Children's Hospital here.

Hi Will!

Hi - Claire here - Freelance Fundraiser, supporting CPRE Sussex, the countryside charity

Hi, Rosie from the Academy of Medical Sciences, in my first week as fundraising officer!

Speaking now Sam Ahfim from fFeedom from Tourture

Wendy. I know where Jersey is. It's lovely to visit.

Sorry friends, my inbox is exploding…I’m glad there will be a recording of this available. Appreciate all the work put into sharing this valuable info—THANK YOU!!

hi, Liz Corporate & Sponsorship Fundraising Manager at St Elizabeth Hospice, Ipswich

for anyone who’d like to connect! https://uk.linkedin.com/in/sj-cameron-mciof-955b1a108

Hi everyone! Suzie Stephens here at The Prospect Development Company

Thanks for having me! I am the Regional Fundraiser for the South East at Dementia UK, always looking to connect with fundraisers, to hear what other charities are up to, and to learn from you! Hope you will connect with me over on LinkedIn https://www.linkedin.com/in/hollie-white-05a76a38/

Hi all. Sarah Green from the University of Liverpool here

Hi all! My name is Helen and I work for The Lullaby Trust. Feel free to connect on LinkedIn - always good to make connections and network :) https://www.linkedin.com/in/helen-graham-43b758150/

Hi Claire - would love to connect - especially with Hospice Community & Event https://www.linkedin.com/in/claire-woodward-797581b?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BgItQti0yTzeHE73%2BcG29Iw%3D%3D

Hi All, I'm Helen Mangan from Livability. Happy to connect on LinkedIn

Congratulations Sam. This is AWESOME!

Bravo, Sam! Amazing

thinking of the charities who furloughed staff instead...!

Hi all, Would love to connect with you all on LinkedIn too

https://www.linkedin.com/in/corinne-stone-344b91113/

Brilliant from Sam!

Thank you so much all!

Speaking now Zia Salik from Islamic Relief UK

Miriam Blazey - Elizabeth House Cookham - day centre for independent seniors.

Great work, Sam!

I'm looking forward to connecting with you. linkedin.com/in/libby-hannelle-b26857111

Would love to connect with any fundraisers really - Together we are stronger. Especially those in Homelessness sector where I am currently based https://www.linkedin.com/in/lorraine-emms-clements-4a382b116/

Reminder Recording of whole webinar will be available.

I’m always happy to talk with fellow fundraisers - very happy to connect via LinkedIn: https://www.linkedin.com/in/sian-mexsom

You can read the principles and actions and examples here https://www.ciof.org.uk/IoF/media/IOF/Policy/2CIOF_Supporter-Experience-Report.pdf?ext=.pdf

Would love to connect https://www.linkedin.com/in/victoria-stackhouse-mciof-cert-b4323866/

Nataly. Link to booklet also available at end of webinar

If anyone would be interested in doing an insert swap (your inserts in our supporter newsletter, our inserts in yours), get in touch with me at Freedom from Torture.Really cheap acquisition method as there are no media costs and we have got some really great results working with Tibet Relief, Free Tibet, Practical Action and more.

Any cancer charities here that would be interested in similar insert swap?

Would love to connect with fellow fundraisers - we're all in this together! https://www.linkedin.com/in/kate-barnes-6b05a568/

@Zia Salik Our students did a fantastic job for your 2020 Charity Week. They raised over £2000. Thank you for your adaptability and innovation in supporting them to do this!

Really powerful Zia to hear about the impact of Covid on your team at the busiest time of year and your beneficiaries too, thanks for sharing

Thanks, Zia. Great insight.

Brilliant results Zia - thank you for sharing.

Bravo Zia! Amazing results

Great examples Zia, thank you. Di, Berkshire Health Charity.

Speaking now Robin Peake from Wycliffe UK.

Mark Phillips’ research is essential.

@elina, that’s amazing, Charity week was AMAZINGGGG even in a pandemic we raised more than last yr

thanks all for your kind words

I'm so glad to hear of your huge success this year @Zia Salik, unfortunately last year our students raised £10k during charity week so a lot less than previous. But still a huge achievement and we are proud to support Islamic Relief.

Ed. Google Bluefrog agency.

amazing results!! well done robin

How awesome is that?!

You must ask for support, those needs are not going away.. you will be amazed the support you will receive but you must ask if you don't, your mission misses out!!

Hi Gary!

We have tried a different approach this year too for our Christmas campaign… instead of a letter we have designed a poem to go with our case studies and our cause

"Supporters will do good if we give them a chance!" -- so true, keep asking!

The playing field has changed and fundraisers must adapt quickly..

Well said, Robin!

Thank you Robin!

Thank you, Robin. Tweeted your quote.

Now speaking is Michelle Hancock, St Margaret’s Hospice

PRINCIPLE 1: IT’S ABOUT THEM, NOT YOU

PRINCIPLE 2: THE MINDSET YOU HAVE REALLY MATTERS

PRINCIPLE 3: YOUR SUPPORTERS STILL BELIEVE IN YOUR MISSION – AND THEY WANT TO GIVE

Amazing Michelle! Such a quick turnaround to launch a campaign

Listening in from Sarah A Reed Childrens Center here in Erie Pa USA www.sarahreed.org

Lovely to hear you representing hospices Michelle!

Amazing work!!

wow Michelle - fantastic and well done!

well done Michelle!

Happy to connect with other charity coordinators, feel free to get in touch! https://www.linkedin.com/in/christine-mcfie-b6961b134/

This is super! Thank you, Michelle, for your honesty

Thank you for sharing Michelle, incredibly inspiring!

Well done Michelle!

How fantastic MIchelle! Such a lovely positive finish :)

thanks michelle

This is so good, unfortunately I have to go and fetch my kids from school but will watch end on replay. Thank you all!

Happy to connect with any other fundraisers - always happy to pinch ideas! Steven Dolby

Ditto - Melanie Griffiths

Need to pop off. This has been extremely helpful, thank you to all the speakers and to IOF for organising 👏

Have to scoot to another meeting. Will watch rest later. thank you !

Great personal contact Kevin - we need to do more of that

Just wonderful Kevin. I think I am going to give all my money to the Children's Society!

Kevin,you will be amazed about those donors that are not on the radar screen and their potential to you NPO..personal..personal..personal..

Also need to head off sadly but look forward to catching up with the rest. Thank you

Great to hear Kevin

This is so refreshing to hear!

I have to leave too! Thanks very much everyone

Absolutely incredible Kevin

Well done Kevin!

Wow that's amazing Kevin!

Wow! That’s wonderful. Well done.

Wow Kevin! That's brilliant!

one conversation at a time

Amazing work Kevin!

Kevin - amazing thank you

Amazing insights, thanks Kevin

Amazing, really well done Kevin! I’m just starting to pick up the phone more, as a fairly new fundraiser I am still intimidated by it but that has really put it into perspective!

Bravo Kevin! And great speaker!

Donors want to give and are often surprised when they have a conversation that has no 'ask' in it. I work with Major Donors.

I love talking to our supporters - we get so dragged down in bashing out personal emails but a good conversation is one of the great joys of fundraising.

I absolutely agree Claire.

So true Claire.

I think how we speak to our donors is really influenced by whether we genuinely love them, or if "donor love" is a tactic.

Picking up the phone and just asking how someone is is well worththe time & investment.

Keep having those personal conversations they are "the gold of fundraising" and can lead to so much for your mission!!

I agree - phoning supporters is so worth it. I never used to be very confident speaking to supporters either but you just have to let them talk and like Kevin said, let them tell their story. They really do appreciate it

a summer like no other...... 2020 has certainly been that!

We also stayed in touch with all our incredible volunteers too.

Wow, great result Jayne. Like the idea of supporters being able to innovate

this is inspiring Jayne - and I am a regular supporter of the RNLI and love the charity!

Brilliant!

Ah this session has really lifted my spirits and I feel so much more positive about the future! Currently looking for a new role after being made redundant and to hear about investment in fundraising teams is really exciting and definitely needed! Its so great to hear how so many charities have been adapting and doing well over this time!

Hayley, so sorry to hear you’ve been made redundant. Stay positive and keep looking for your next adventure!

Agree, sorry to read that Hayley! Hang in there, there are opportunities out there...no doubt the right one is waiting for you.

Jayne it is wonderful to hear you speak. We lost 2 fishermen off our coast last weekend and one fisherman was rescued. Our local RNLI and fishing community were incredible Thank you.

Jayne - inspiring talk! I’ve loved it

Jayne, all the RLNI's comms throughout Covid have been amazing. Lots of professional jealousy

Such a nice thank you idea!

very inspiring Jayne 🥰

Jayne - brilliant talk. RNLI are always incredible to follow.

Amazing presentations. Thank you!

Really inspiring Jayne

Brilliant presentations, thank you everyone

Truly inspirational Jayne - Thank You.

very insightful - thanks for all the presentations

Thank you so much. Really inspiring and so many great ideas.

Agreed Annemarie - really excellent from everyone.

Such a heartwarming and motivational hour! Well done and thank you everyone!

Inspiring & insightful - Thank you to speakers for sharing experiences

Hayley - sorry to hear about current situation. Glad today was inspiring. You can apply for a free ticket to our next event, which is joint event with SOFII: https://ciof.org.uk/events-and-training/network/2020/i-wish-i-had-thought-of-that-supporter-experience

Yes, it's been great and really inspiring. Thank you all!

Thank you all for your positivity and inspiration, I have to pop on to another meeting but really valued this session. Please feel free to connect https://www.linkedin.com/in/vicki-beers-b126b547/

Wonderful stories, thanks all for a truly great session. The time for the supporter experience to move to the centre of our work is now.

Brilliant point Kevin, thanks

Yes, thanks Angela and all of the panelists, very well presented and extremely inspiring, good to know supporters have been so fantastic! Thank you for a very interesting and useful seminar. John, Wood Green

Agreed, thank you to all the panellists. Very interesting content and positive insight. Thank you.

In Community & Events fundraising I think we have all learned quite quickly to be braver about testing and failing and celebrating small victories and successes much more than before.

Can you share what didn’t work? It’s good to share these things too.

Yes, thats also very important!

A recording will be sent out and then it will also be added to the CIOF Youtube channel.

Seems like the #1 thing not working right now is not asking. One of our clients at FYE decided not to ask their major donors for the usual lead gift, and then decided not to ask their donors strongly for support. Guess what? Appeal flopped. Clients being transparent about their need are raising money.

Claire., .The fundraising road to Rome begins with those small steps.. and we must keep moving forward..

Enjoyed todays session ..great job and best to all for a restful Thanksgiving 2020 from the USA...

Thank you all so very much, highly insightful and inspiring session. Go well.

Bravo to all speakers on this webinar, you’ve all been fantastic and I’ve utterly enjoyed listening to each of you

Thank you to all the panellist, I've really enjoyed listening and learning from you, and Iof for organising. It's been really inspiring! (Masoodah Khanam, CRUK)

Seems like donors have been very forgiving of us trying things & maybe not getting everything right, as long as we're transparent and genuine.

Fantastic session! Thank you all for your time and insight

Thank you, Richard and Giles!

hear hear - thank you everyone!

Thank you so much to all speakers and organisers!

Thank you all! Great that I could join in. Lots of love from the Netherlands and Leiden.

Great session, thanks to you all!

Thank you so much! That was really interesting :) x

Great talks, thanks all. Really inspiring to hear about your experiences this year, especially this year.

thank you to all the speakers! be brave, try everything seems to be the takeaway of the session 🙂

So useful and inspiring - thank you all!

We can see you, Giles and Richard! Thank you all - great sessions.

Great session and thanks for putting it on. Inspiring

What a fantastic 90 minutes well spent. Truly inspirational - Thank you all.

thank you for today, really insightful

Really enjoyed this webinar, thank you so much everyone. Really inspiring.

Thank you, so much inspiration and learning. Angela from Sense, from Yorkshire

Thank you to the amazing speakers, some really useful insight

brilliant webinar. Thank you for all the insights everyone :)

Keep shooting for the stars!!

Really inspiring, thank you so much

This has been so invigorating! Thank you all.

Thank you everyone, really useful session - feeling inspired!

Thank you all - very useful and inspirational :)

Hi everyone I'm a community fundraiser at North West Air Ambulance charity, I'd love to connect with an many colleagues as possible on linkedin https://www.linkedin.com/in/victoria-jones-chorlton/

Thank you all for a really interesting session 😊

thank you!! interesting insights.

really enjoyed this webinar, feeling inspired!

https://www.ciof.org.uk/IoF/media/IOF/Policy/2CIOF_Supporter-Experience-Report.pdf?ext=.pdf

Awesome event. Thanks for all your hard work and inspiration. Intentionality and focus on Supporter X. That's the name of the game. Big virtual hugs all xx

the book is great!!! read it.

Thank you very much everyone and well done on your inspiring successes

Thank you all, its been incredibly inspiring

Thank you all!

Thank you all the speakers and organisers!

Thanks