Zoom Logo

TechKnowCon Roundtable Discussion: Remote-First L&D - Shared screen with speaker view
Stephanie Redding
44:33
Hi there! Stephanie here from Dropbox leadership dev. Based in SF.
Alexis Hinton
44:37
Currently benchmarking how other companies are thinking about leadership development within their organization both virtually and in general. Would love to connect. https://www.linkedin.com/in/ahinton44/
Kristina Norris
45:23
Hey there, Kristina from GitHub Learning & Development. Based in SF.
Kristian Ruggieri
45:40
Hi! Kristian from Autodesk in San Francisco.
Alex Krupp
45:45
Hello! Alex from Spotify’s Tech Learning Team. Based in NYC. Just a heads up that I’m responsible for a 1-year-old at the moment so won’t be an active participant — but here listening!
Katie Lunsford
45:46
Hi All! Katie from Stripe in Seattle
Benji Shine
45:50
Hi folks! I’m Benji Shine, engineering learning specialist at Slack in San Francisco
Wanda Santini
46:32
Hey everyone! Wanda from Talent Development at Shopify. Currently on kid duty so off camera ;)
Alma Martinez Amen
47:07
Hi, Alma here from a wine & spirits distributor.
Jerie Shaw
47:09
Hi Wanda :)
Kevin Perry
47:34
Hello - Kevin from Dolby Laboratories Field and Partner Tech Enablement in San Francisco, currently remote from my Mare Island home.
Gaurang Patel
47:45
Hi all, Gaurang Patel from L&D at Tinder, Los Angeles.
Rachel Ben Hamou
47:58
Hi Learning Peeps! Rachel here from PeopleStorming in Palo Alto. Excited to connect and learn from each other. I have to leave around 3pm so please feel free to say hello on LinkedIn www.linkedin.com/in/rbh
Stuart Kenworthy
49:58
Hi all! Stu here from Sales Enablement at Square Inc.
Rimoun Owais
53:03
Ray from Shopify Retail. Will the recording be sent out to everyone?
Marko Gargenta
53:11
yes
Joseph J. Lam
54:08
Recording + written recap will be sent to everyone!
Rimoun Owais
54:22
Thank you
Dani Johnson
55:36
Report is called How Intentional is your Learning Tech Ecosystem? for those looking.
Alma Martinez Amen
57:10
Thanks, Dani.
Duke Nelson
57:11
One Drive, Andrew...
Duke Nelson
57:13
:)
Jerie Shaw
57:40
Thanks Andrew <3
Alma Martinez Amen
57:54
Yeah, I really liked your Learning Guild idea ...
Gaurang Patel
57:57
Any particular onboarding practices that showed up that work really well now with remote onboarding?
Katie Lunsford
57:59
What’s the name of the report?
Justin McSharry
58:05
This seems like a decentralized L&D org, what impact has this had on the business/learning compared to a central L&D org design?
Matt Peters
58:21
do you use a content aggregator?
Alma Martinez Amen
58:22
Curious about the range of content submitted for that … how do you organize or categorize it? Is that user driven, or curated by a team member?
Alexis Hinton
58:50
Great question Justin. I up vote your questions
Jasmine Robinson
01:00:38
Why did in-person and remote tnot work well together?
Matt Bastin-Millar
01:02:06
Yep that’s exactly it.
Jasmine Robinson
01:02:08
Thank you ;)
Justin McSharry
01:02:15
Agreed, trying to do hybrid sessions devolve rapidly
Gaurang Patel
01:02:16
Thank you Matt
Duke Nelson
01:02:16
Accenture is building a connected learning experience to leverage inperson and virtual sessions
Justin McSharry
01:02:22
yes
Chris Shaffer
01:02:26
What about a mixed modality learning solution where part of the solution is (everyone) in person, vs. part of the solution being virtual.
Jerie Shaw
01:03:22
I think that can work well, Chris! The key for us has just been ensuring that for each component of the experience, the playing field is level.
Rachel Ben Hamou
01:03:50
If anything, I feel this situation has showed us that even when we go back to offices, we could easily all default to video calls when there are distributed members on a team.
Justin McSharry
01:03:59
Thanks!
Chris Shaffer
01:03:59
Agreed Rachel
Jerie Shaw
01:04:07
Totally agree Rachel
Andrew Barrett
01:04:35
💯
Jerie Shaw
01:05:30
Relatable
Alexis Hinton
01:06:41
I have been thinking of this model as a way to lessen traffic and pollution in the Bay Area
Alexis Hinton
01:06:58
Like a call to action for Tech Companies in Silicon Valley
Justin McSharry
01:09:35
What’s a key insight you’ve discovered so far?
Jasmine Robinson
01:10:12
Are you trying to refactor trainings that may be difficult to teach remotely? Which are the most challenging to teach online and how to do handle those challenges?
Alma Martinez Amen
01:10:45
Good question Jasmine.
Chris Shaffer
01:11:29
Chris also from Microsoft: Also, rather than creating our own messaging for learning, the company leadership messaging is referenced in light of issues related to learning (e.g. canceling learning events, adjusting timing expectations, etc.)
Wanda Santini
01:12:37
What is your criteria to say: this program cannot be made remote? What are the non-negotiable you are considering?
Jasmine Robinson
01:12:43
Thank you ;)
Wanda Santini
01:14:13
Thanks!
Jerie Shaw
01:15:16
<3 that is awesome. Really cool to see how people are supporting each other right now.
Chris Shaffer
01:15:18
Coming together across boundaries to focus on this thing. #onemicrosoft
Justin McSharry
01:15:19
Teaching things like making eye contact with the camera seem obvious but now that you mention it, it’s probably a key idea
Jerie Shaw
01:15:40
Thanks Duke!
Duke Nelson
01:16:05
Thank you all!
Jerie Shaw
01:16:30
haha that is awesome!
Matt Peters
01:17:49
Q for Twitter: how do you deal with SME capacity & shifting priority issues?
Matt Peters
01:18:12
Assuming they have day jobs
Matt Peters
01:18:26
also, do SMEs have performance review-related learning goals?
Ezra Becker
01:19:35
yup
Sravani Tammiraju
01:21:18
can you speak to the curriculum adjustment? what challenges have you faced moving things like games or interactive sessions virtual
Duke Nelson
01:22:08
Microsoft WFH Guidelines; feel free to use and update with your own links and resources: https://techcommunity.microsoft.com/t5/enabling-remote-work/human-support-for-enabling-work-from-home/m-p/1240693
Andrew Barrett
01:22:36
🙌
Stephanie Redding
01:22:40
Ty!
Morgan Da Costa
01:24:12
Really helpful, thanks!
Jerie Shaw
01:24:15
That would be awesome, thanks Dennen!
Kristian Ruggieri
01:24:32
Thanks for that.
Kristina Norris
01:24:34
This is so inclusive! I love it, thanks Twitter partners!
Sophie Statnekov
01:24:35
wonderful!
Dennen Hansen
01:24:36
https://tinyurl.com/ww87393
Jerie Shaw
01:25:26
Requested access
Matt Bastin-Millar
01:25:38
+1
Alexis Hinton
01:25:42
Poll everywhere is pretty helpful
Alexis Hinton
01:25:52
Or slide
Alexis Hinton
01:26:11
slido*
Gaurang Patel
01:26:19
Requested access as wel
Jasmine Robinson
01:26:20
Are you using any tools for remote paired programming or other tools for making remote work more collaborative?
Ronni McCoy
01:26:34
I’d love to ask the same question as Matt Peters above…”Q for Twitter: how do you deal with SME capacity & shifting priority issues?”
Katie Lunsford
01:26:43
Tuple is great for remote paired programming
Dennen Hansen
01:27:25
Oops. As I revise permissions, please request access
Gaurang Patel
01:27:27
Zoom Remote Control, Slack screen share honestly, and tuple are great options. We use the first 2 at Tinder quite well
Chris Shaffer
01:27:39
Are the volunteer teachers getting recognized/rewarded/motivated to do it?
Alexis Hinton
01:27:57
Great question Chris
Jasmine Robinson
01:28:13
+1 to Chris’ question too
Sophie Statnekov
01:29:02
How do you ensure quality through peer-based learning? (prepping/vetting instructors)
Chris Shaffer
01:29:29
Also, how do you ensure basic instructional design in the volunteer stuff?
Andrew Barrett
01:32:11
Any thoughts on how to promote spontaneous informal learning in remote settings? Many of our offices are intentionally designed to foster these more chance learning opportunities.
Jasmine Robinson
01:32:18
Thank you Katie and Gaurang for your responses and list of tools you use.
Jerie Shaw
01:32:43
+1 to Andrew’s Q, really grappling with this
Chris Shaffer
01:34:04
Microsoft uses an internal instance of StackOverflow to help promote Q & A type learning
Andrew Barrett
01:34:40
Thank you!
Wanda Santini
01:35:48
How are folks using data they have from learning pre-Covid, to inform the pivot to remote? And is there any specific data points folks are monitoring now, to see if remote learning is having the right impact?
Joseph J. Lam
01:36:05
To raise your hand, click on “Participants” and click the “Raise Hand” button that shows up
Jerie Shaw
01:36:33
Gallery view is nice for this style of chat (top right settings)
Rachel Ben Hamou
01:36:38
I think Kristina has her hand up?
Sandi Friend
01:37:22
We’re getting push back from trainers that think their courses can’t be done remotely even though L&D feels it can. Any ideas on how to help them change their minds?
Brian Spiering
01:37:37
How about a course for the soft-skills of remote collaboration / management?
Sandi Friend
01:39:42
That is what I was feeling too. Thanks
Blake Brown
01:39:45
What are some best practices for maximizing engagment/attention in a remote learning environment for larger groups of people.
Alma Martinez Amen
01:39:47
There's also the feeling of somehow not adding as much value; or it's not too easy for someone to replicate your "magic"
Jasmine Robinson
01:39:49
How are you handling making your new hires feel like part of the company even though everyone is so isolated right now?
Sarah Cook
01:40:06
+1 to Jasmine’s question (thank you!)
Sravani Tammiraju
01:40:14
I have to drop. thanks everyone! super helpful!
Gaurang Patel
01:40:35
+1 to Jasmine’s
Alma Martinez Amen
01:40:47
I'll also say that transitioning content to a virtual delivery sometimes points out weaknesses that were already there in the in-person delivery.
Duke Nelson
01:40:58
@Jasmine, we tested our first round of design principles on NEO (new employee orientation) and it has been a smashing success, considering.
Rachel Ben Hamou
01:41:05
Facilitation is not a simple skill to pick up - it’s a set of different skills, combined and delivered together - takes a good deal of experience
Alexis Hinton
01:41:07
I second that @Alma
Jerie Shaw
01:41:39
One thing we’re trying with RnD onboarding is snail mailing participants something physical, like a good quality headset, some swag, and a personalized note. No idea if it will work, but trying something to make the experience feel special.
Gaurang Patel
01:42:04
Some things we do for new hires: daily syncs, social hour, game day, mentor sync ups, schedule lunches
Gaurang Patel
01:42:27
I’d love to hear about ideas for activities, i.e. Escape Room, fun activties that really break the ice
Jerie Shaw
01:43:13
We have a list at Shopify, we can probably figure out how to share it. We’ve added a bunch of fun social activities you can run virtually, like scattergories, slither.io, Drawful, etc.
Kristina Norris
01:43:24
A manager shared this with me last week, it’s a virtual escape room: https://www.tryreason.com/lola-in-space/
Rachel Ben Hamou
01:43:26
I’m building a crowd-sourced guide to virtual activities/games for teams - feel free to ping me if you want access when I share
Duke Nelson
01:43:39
Thanks Rachel!
Ezra Becker
01:43:55
yes please Rachel!
Alexis Hinton
01:43:58
Thank for that Sandi!
Jerie Shaw
01:43:59
+1
Erin Lenahan Lauer
01:44:08
\
Gaurang Patel
01:44:26
This is ALL great! Can we get a shared google doc on this topic?
Pamela Ramsbott
01:44:27
+1 Would love the list too!
Katie Lunsford
01:44:37
We use new hire Slack channels, spin-up buddies, virtual coffee chats, virtual happy hours, etc.
Jasmine Robinson
01:45:12
Where do you host your recorded videos and how do your learners find them?
Alexis Hinton
01:45:29
How about larger leadership development programs shifting to virtual?
Katie Lunsford
01:45:48
We use our LMS for recordings, everything is hosted in Google drive and embedded
Jerie Shaw
01:45:58
I don’t think we currently have a great solution for sharing and discoverability of recorded learning sessions
Sarah Cook
01:46:05
How do you re/iterate on recorded onboarding materials?
Rachel Ben Hamou
01:46:19
Alexis - I’m shifting our leadership program to virtual -it’s going to take some time
Alexis Hinton
01:47:17
We are doing the same thing at Pure currently its a 2 day program we are doing in 2 hour virtual chunks. Wondering if anyone else has a good strategy
Sandi Friend
01:47:46
We use Panapto and LinkedIn Learning to host our videos
Sandi Friend
01:49:01
Agree, We have more engineers willing to do videos or virtual than inperson
Sandi Friend
01:51:38
Sarah - we keep all of our recording as short as possible and only one topic. So we can update as needed. We put all the videos together into a track so people can take them in order.
Joseph J. Lam
01:51:43
Hey everyone, we've hit the number of invites we can send to our TechKnowCon slack. But you can use this link to sign up yourself! https://go.techknowcon.io/joinslack
Sarah Cook
01:52:01
This has been very insightful, thank you so much!
Gaurang Patel
01:52:13
This has been a great and energizing session - thank you everyone; I think COVID has pushed tech companies already mostly physically prepared to become emotionally and mentally prepared for a remote workforce. It was a privilege to join today!
Alma Martinez Amen
01:52:29
Good session! Thanks.
Jasmine Robinson
01:52:35
+1 to Gaurang, good session, thanks everyone!
Ezra Becker
01:52:48
thank you everyone
Erin Lenahan Lauer
01:52:48
Agreed, thank you so much for setting this up!
Xander Peterson
01:52:49
Thank you everyone! Super great to be a part of the community. So awesome we can get so many people to join this chat from so many different companies!
Rachel Ben Hamou
01:52:50
For the activity guide I mentioned, feel free to email me when it’s ready to share: rachel@peoplestorming.com
Rachel Ben Hamou
01:53:10
3-4 weeks for a meeting feels good
Katie Hawkes
01:53:14
right now while we’re all dealing with WFH i’d be open to this monthly and hearing from other companies!
Jasmine Robinson
01:53:20
I think slack will help us decide how often we should meet as topics come up ;)
Andrew Barrett
01:53:24
Monthly works for me too!
Xander Peterson
01:53:26
Aim for monthly, see how that goes?
Kevin Perry
01:53:27
I’d be down for monthly as well.
Ezra Becker
01:53:27
monthly sounds good!
Erin Lenahan Lauer
01:53:28
+1 to Katie
Andrew Barrett
01:53:50
Thank you PlusPlus.co peeps for organizing this!
Wanda Santini
01:54:01
This has been great, thanks for organizing!
Dennen Hansen
01:54:02
+1 Thank you so much!
Rachel Ben Hamou
01:54:02
Yes thanks to all for sharing
Joseph J. Lam
01:54:09
Feedback survey here: https://go.techknowcon.io/survey-03252020
Joseph J. Lam
01:54:14
Appreciate you all!!
Jerie Shaw
01:54:15
Thank you everyone! Really enjoyed this!
Dennen Hansen
01:54:16
Thank you Joe and team!
Kevin Perry
01:54:33
Thanks!!!!
Katie Hilton
01:54:34
Thanks, all!
Matt Bastin-Millar
01:54:37
Thanks everyone :)
Stuart Kenworthy
01:54:40
Thank you all!
Joseph J. Lam
01:54:48
Bye everyone! Stay safe & healthy
Angel Rayo
01:54:50
Thank you all!
Visakha Iyer
01:54:51
thanks all ! Stay safe n healthy
Brian Spiering
01:54:51
🙌