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How to Service Four Times the Numbers of Customers for the Same Funding and/or Save Money - Shared screen with speaker view
Al
14:53
hello everyone
Wendy Perry
18:16
Hi there, welcome to the session
Wendy Perry
19:20
Why do we need to improve?
Wendy Perry
19:45
What are the pressures you and/or your organisation are experiencing?
Wendy Perry
19:59
Pressure on demand for services
Al
21:25
adapting to continual changes to world events, lack of supplies, stuck with supplies etc
Wendy Perry
22:45
thanks for your comments :)
Wendy Perry
24:46
How do you usually go about making improvements?
Wendy Perry
25:00
Do you have a methodology that you use or prefer?
Jane Schmidt
25:49
We use the Australian Business Excellence Framework and the Plan/Do/Check/Act methodology for improvement initiatives
Wendy Perry
29:01
What is a service review?
Wendy Perry
29:08
How do you review services?
mina
29:56
Social listening and social mentoring ?
Amanda Wood
51:38
This model makes what can seem an overwhelming set of tasks alot clearer. Thanks Heather
Amanda Wood
53:43
Sometimes focus on one service can identify benefits in others - so start “somewhere”
Savitri Bejoyful
55:36
Yes I love that Amanda!
Wendy Perry
01:03:30
What techniques have you used?
Wendy Perry
01:03:39
What do you find works well?
Wendy Perry
01:03:58
For gathering and analyzing data...
Amanda Wood
01:09:07
Great presentation Heather. Your extensive experience shines through!
Wendy Perry
01:11:33
SIPOC
Al
01:12:21
great perspectives and techniques Heather
Al
01:13:26
https://www.linkedin.com/in/allison-coles-110898191