How to Service Four Times the Numbers of Customers for the Same Funding and/or Save Money - Shared screen with speaker view
Who can see your viewing activity?
Hi there, welcome to the session
Why do we need to improve?
What are the pressures you and/or your organisation are experiencing?
Pressure on demand for services
adapting to continual changes to world events, lack of supplies, stuck with supplies etc
thanks for your comments :)
How do you usually go about making improvements?
Do you have a methodology that you use or prefer?
We use the Australian Business Excellence Framework and the Plan/Do/Check/Act methodology for improvement initiatives
What is a service review?
How do you review services?
Social listening and social mentoring ?
This model makes what can seem an overwhelming set of tasks alot clearer. Thanks Heather
Sometimes focus on one service can identify benefits in others - so start “somewhere”
Yes I love that Amanda!
What techniques have you used?
What do you find works well?
For gathering and analyzing data...
Great presentation Heather. Your extensive experience shines through!
great perspectives and techniques Heather