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Bring in the Experts - What does good governance look like - Shared screen with speaker view
Financial Advice New Zealand
22:01
Good morning everyone. Welcome to our 70th Bring in the Expert Webinars. You have all been muted and your videos turned off but feel free to ask questions down the side bar in the chatroom and in questions and answers. Katrina Shanks will ask the questions on your behalf.Enjoy the webinar!
Leigh Hodgetts
22:22
good morning all.
David Whyte
22:45
Hi Leigh - all well?
Virginia Nelson
22:56
No sound?
Brenda Nom
23:58
is it going?
Stephen Fitzjohn
24:20
Good morning
Gary Cavaney
24:37
We can hear you clearly here in in Sunny
David Wilson
24:41
Yep
PAUL SEWELL
24:43
yes
Virginia Nelson
24:44
All good now
Stephen O'Connor
24:50
๐Ÿ˜Ž
Gary Cavaney
24:52
๐Ÿ‘
HELEN FU
34:46
no
Greg Coldicutt
34:49
No
Virginia Nelson
34:51
no
Mark Stoneman
34:51
no
John Tonkin
34:52
no
David Wilson
34:53
no
Karen Smart
34:54
Yes
Sue Stewart
34:54
Yes
Elise Vine
34:55
no
dannie hawkins
34:56
No
Collen Holder
34:58
No
Jordi Garcia
34:59
yes.
Debbie Reed
34:59
not at the moment
Chris Rapson
35:02
no
Toni Dodds
35:04
e
Mark Holtom
35:06
yes
Nicki Kane
35:07
Informal advisers
Daneal Lewis
35:08
yes
Brenda Nom
35:08
no
Stephen O'Connor
35:09
๐Ÿ‘Ž
Toni Dodds
35:11
yes haha
Tony Caldwell
35:12
Yes
Mike Staal
35:13
yes
Vern Walsh
35:14
No
Sharon Lethlean
35:15
Yes
Dianne Logan
35:35
full Governance system in place
Caro Gatley
35:35
yes
Stephen Fitzjohn
35:43
I have meetings with other business owners as an advisory board to each other's businesses and for holding each other to account.
Brenda Nom
44:10
Brilliant
Greg Coldicutt
44:26
1 hour per week
J-P Hale
44:30
1-2 hours per week
Selwyn Parker
44:32
No
Elise Vine
44:33
1 hour weekly
Gary Cavaney
44:33
Not much at all
Debbie Reed
44:34
when it is covered by you guys in these meetings!
Nicki Kane
44:36
Much more after this webinar!
Sharon Lethlean
44:41
Weekly
Stephen Fitzjohn
44:44
About a day a month
Tony Caldwell
44:45
constantly, formally 1 -2 hours per week
Jordi Garcia
44:45
we have formal quarterly board meetings
Brenda Nom
44:46
starting now more often less hour week
Virginia Nelson
44:49
none
Mark Stoneman
44:51
1 hour a month
David Wilson
44:52
hour a week
Mark Holtom
44:52
2 hours
Chris Rapson
44:52
3 hours per week
Jenny de Boer
44:57
more going forward!
Paul Cootes
44:58
weekly
Mike Staal
45:11
80pa
Paul Brill
45:14
few hours a month
John Schell
47:39
Is there a Obligations register template for advisers available in light of Richard's comments around being aware of the laws?
Brenda Nom
49:36
what are costs for an independent director
Brenda Nom
50:15
what size businesses would have one
J-P Hale
57:35
Yup
Greg Coldicutt
57:37
Yes
Tony Caldwell
57:38
No
Nicki Kane
57:40
Yes
Chris Rapson
57:40
yes
Sharon Lethlean
57:41
yes
David Wilson
57:41
Not written
Stephen Fitzjohn
57:42
Yes
Mark Holtom
57:42
yes
PAUL SEWELL
57:42
yes
HELEN FU
57:42
no
Mel Flett
57:46
No - working on it
Jordi Garcia
57:47
working on it
Elise Vine
57:47
partial
Brenda Nom
57:47
yes but reviewing
Emily TSAI
57:48
No
Collen Holder
57:49
Yes
Toni Dodds
57:49
yes
Caro Gatley
57:50
yes
Sue Stewart
57:51
Not really...
Stephen O'Connor
57:52
Yes but now out of date
Paul Brill
57:52
yes
Monalisa Urquhart
57:55
yes for the fap... not for me as sole trader
Mark Stoneman
57:55
not written
Greg Coldicutt
58:08
Monthly
Tina Chen
58:10
Yearly
Chris Rapson
58:13
annually
Caro Gatley
58:14
I annually
Stephen Fitzjohn
58:15
Probably not often enough
Jordi Garcia
58:16
on a quarterly basis
Elise Vine
58:16
6 monthly, but thinking about it all the time
Dianne Logan
58:19
yes qurterly
Collen Holder
58:22
Yearly
Nicki Kane
58:24
Almost every day- it's on my wall!
David Wilson
58:24
reviewed constantly in line with actions
Caro Gatley
58:25
bi annually
Sue Stewart
58:25
Annually
Sharon Lethlean
58:29
3-6 monthly
J-P Hale
58:30
Quarterly
Brenda Nom
58:32
depends around annually
Debbie Reed
58:32
regularly in terms of planning for the future, but it isn't documented...
Monalisa Urquhart
58:33
still working on it as I'm new to the industry.
Mark Stoneman
58:38
looking now that we are a sole adviser FAP
Toni Dodds
58:57
regularly - SLT meeting weekly - committees align to strategy monthly - Board agenda monthly
Jason Kilworth
58:58
I could write my strategy now, but it isn't written
Mel Flett
59:12
At the moment we are looking at several parts of the business on a weekly basis
PAUL SEWELL
59:30
officially once a year, however it is an ongoing thought process, the road changes as we continue to grow
Jason Kilworth
59:42
I'm a gemini - I talk to myself about my strategy all the time!
Monalisa Urquhart
59:53
always discuss with my fap director. and weekly opportunities
Toni Dodds
01:00:12
plus visual strategy on a "poster" for each office with 3 monthly goals. good for momentum
Brenda Nom
01:00:41
I would love to know who has started their FAP license maybe question for advisers another time. I have started but only just as still planning and reviewing strategy and business model 1st.
John Milner
01:07:38
Except Scotland David - theyโ€™d never pay!
Debbie Reed
01:09:38
google reviews, NPS reviews.
Brenda Nom
01:09:39
complaints
Selwyn Parker
01:09:39
40hrs p wk
Tony Caldwell
01:09:43
If staff turn up each day
Selwyn Parker
01:09:47
I dont
Stephen O'Connor
01:09:55
Mirror test!
Mel Flett
01:09:58
customer outcomes
Paul Cootes
01:10:00
Make sure I do the right thing all the time!
Brenda Nom
01:10:02
feedback and quality control
Mel Flett
01:10:15
feedback forms
Debbie Reed
01:10:18
bank feedback from applications.
Brenda Nom
01:10:28
yes I do wellness and staff checks every 3 mths
Jordi Garcia
01:10:37
we have an active culture team that meets weekly and aims to be proactive
Toni Dodds
01:10:47
matrix per adviser monthly measuring client survey / client file reviews / complaints / servicing targets / new business targets / up to date training...โ€ฆ..
Monalisa Urquhart
01:10:50
Ensure I follow the code of conduct. Am I happy with my work.. and how I treat clients. Feedback.
PAUL SEWELL
01:11:11
by the actions of the individuals, are we acting in the clients best interest
John Milner
01:11:12
Ralph Norris aligned CBAโ€™s bonus system with customer satisfaction and went from the bottom to the top in three years
Toni Dodds
01:11:27
also weekly team meetings with company communication on culture diving into each of our company values
Mark Stoneman
01:11:50
we dont
Sue Stewart
01:12:32
Client referral level & inbound enquiry
Jason Kilworth
01:13:59
Are my staff happy and engaged...do they work hard, go further than required?! Do I think our culture is strong and supportive. Do we get any complaints both internal or external? Do we meet often and have an open communication both internally and externally.
Jason Kilworth
01:14:34
Agree
Jason Kilworth
01:14:54
Maybe we call them critique
Brenda Nom
01:15:56
I looked at feedback business was 5k year so decided not to proceed hopefully find program that's more affordable as want feedback from clients to see if any room for improvement
John Schell
01:18:09
Can anyone comment on obligations registers?
Jason Kilworth
01:20:14
is that a commandment?
Sharon Lethlean
01:20:40
Great advice. Thank you
Leigh Hodgetts
01:22:34
Really helpful !!! thank you all
Toni Dodds
01:22:34
great session !! - thanks to all 3 panelists :) and to you of course Katrina
Sue Stewart
01:22:44
Thanks team - good discussion
Monalisa Urquhart
01:23:02
thank you
Emily TSAI
01:23:03
Thank you!
PAUL SEWELL
01:23:04
thanyou
Qihong Zhou
01:23:07
Thanks!
Stephen O'Connor
01:23:08
Thanks team!