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Working with a team to sell on Amazon - Shared screen with speaker view
Amazon Seller Ambassador
00:42
still on a call
Amazon Seller Ambassador
00:46
give me a moment
Amazon Seller Ambassador
00:51
ok!!
Kim Chng
10:38
yes
julz
10:39
yes
Cindy Lee
10:41
Yes
SELVA RAJ
10:43
YES
Wilna Tan
10:44
yes
lynn Lim
10:48
hi
Louie Lacorte
10:48
yes
Clement Wong
10:50
yes
Ginny ong
10:51
yes
Lily Toh
10:51
yes
Silvia Lim
10:52
ok
FDT FDT
11:10
Hello all..
Siti Aisha Yusop
11:19
Hi all!
Rishiraj Kalra
12:51
Hello Everyone !
Lynn Chen
13:32
Hi everyone! :)
FDT FDT
17:40
Dear Ruihong, are you selling in AmazonSG?
Shen Heng
18:34
may I check with a team this size what revenue are you doing on amazon and what markets.
Danielle Han
18:36
is there supposed to be presentation slides? because im not seeing it
Wilna Tan
19:38
yes there are slides
Natalie
19:40
hi Danielle, I can see the presentation slides you might want to try signing in and out again on watching on a desktop in case it is mobile issues
Danielle Han
20:24
ohh ok sure thanks!
lynn Lim
20:33
yes, there are slides
Nathaniel Ong
20:33
Is your product designer designing a product from scratch or are you modifying products? Is your product designer looking at packaging? How do you mass product your products?
Cleo Chun
21:04
How do we do amazon ads? We are selling through own fulfilment and amazon fulfilment
Nathaniel Ong
21:35
Is presenter still speaking? Cuz suddenly there’s no sound.
Rishiraj Kalra
21:54
yes
Natalie
21:55
yes can!
FAN MING HON
21:55
yes
Joyce Tan
21:56
yes
Rishiraj Kalra
21:56
Can hear
Alan Lee
21:57
yes
FDT FDT
21:57
i am hearing ok...
Nguyen Tran Lien Thu
22:00
yes
Nathaniel Ong
22:02
Ok...
lynn Lim
22:02
yes, can hear you
Wilna Tan
22:03
yes
JOBI MILLAR
22:03
We have been doing amazon marketing services in other amazon regional places. Wondering when it will start in SG?
LUCKY GOC ONG
22:06
can hear you
Louis
22:07
we can here you
Louis
22:11
hear
Jude Koh
23:23
do you use any tools to automate sku/inventory management?
S.Naidu Dhadi
25:05
Hi I am already a seller with Amazon Singapore. I have some questions in some particular product listing, which is already listed in Amazon. Our offer such as waranty will be different to that listrd
Alan Lee
26:52
which is the best market based on your experience? Did you start off with amazon us or sg first?
FDT FDT
26:55
Dear fellow sellers, our store in AmazonSG is fireflys. We deal with drones and related mobile devices. We are looking for sellers to collaborate in co-branding, GTM strategies and perhaps development…if there are areas to work on, we can connect up..
Cleo Chun
27:13
How do you analyse what products to bring into to cater to your market or Singapore market?
Lynn Chen
27:41
So true 👍
S.Naidu Dhadi
27:50
I am with Amazon Singapore
Alan Lee
28:04
How do you test products to see if it sells well? What is your strategy?
Alan Lee
28:43
Did you use any third party software to analyse?
Nguyen Tran Lien Thu
28:53
How do we update pictures on amazon? if they are already being sold in UK using very old pictures?
Robbie
29:09
When's the launch of Sponsored Ads in Amazon SG?
Natalie
29:46
Hey Robbie, we currently do not have the release date of Sponsored Products in Amazon.sg yet.
Louis
30:03
@robbie
Debbie - Amazon Seller Ambassador
30:31
@nguyen log in to seller central —> manage inventory —> edit listing. there you can upload new photos. or you can download an inventory file to input and upload whatever new product details you want to. You might want to go to YouTube to find Seller University and go through the how-to videos on managing listings
Airi Iwa
31:12
where can I find my account manager?
Nathaniel Ong
31:32
Hi. We are a listed luxury furniture retailer in Singapore. We are looking for affiliates to help us sell our products online both in Singapore and out of Singapore. If you are interested to explore, you can WhatsApp me at +6596896037. Thanks!
JOBI MILLAR
31:34
@Fdt I am interested with drones and mobile devices.
Robbie
32:20
Anyone interested in setting up their stores on Amazon SG? We specialize in Amazon MArketplace Management (SKU setup, keywords, logistics)
Rishiraj Kalra
32:31
Nathaniel, happy to help..
Robbie
32:44
Looking for possible partners
Rishiraj Kalra
32:45
Robbie I wish to expand to SG.. registration failed once
Robbie
33:28
We can also handle PPC once Amazon SG launches their Sponsored Ads arm
Airi Iwa
33:35
I already have a store and my product is on page 1 but sku is only 2-3 per day
FDT FDT
33:55
Rui Hong, generally, what is the web traffic your webstore pull in on monthly basis?
JOBI MILLAR
34:05
Hello Robbie. Maybe we can collaborate? We are set up in SG as a digital advertising agency specializing in AMS, MP and other platforms but primarily AMS and MP.
Robbie
34:08
@Airi Iwa nice, maybe we can help you out once you expand your product catalog
Airi Iwa
34:49
cool
FDT FDT
34:56
@JOBI MILLAR, thansk for your message...can we link up via email, drones@dre.sg..
FDT FDT
35:30
@JOBI MILLAR, we then get our partnership team to synch up with you..
Airi Iwa
35:42
I sell smartphone accessories and per accessories
JOBI MILLAR
35:42
FDT Ok I will reach out after the session.
Airi Iwa
36:04
connect me via WhatsApp 91402197
Sheila Starsong
36:06
What are you selling?
Rishiraj Kalra
36:11
1. How do you delegate the payment requirements without giving away full control ?
Robin Leong
36:23
can email slides theasiasource.sea@gmail.com
Robbie
37:19
Those who are interested in setting up their stores on Amazon or need help in managing their catalogs, you might be interested with our serviceshttps://drive.google.com/file/d/1VpOfL1P3Lqy4FatMaUfLzC0Va-EKSLdL/view?usp=sharing
SARINA LIM
37:24
if I want to sell on Amazon US, do I open an account with Amazon US or SG?
Debbie - Amazon Seller Ambassador
37:45
@sarina you should open an account with the US.
Robbie
38:50
Once you have an Amazon US account, I think you can already open stores in other regions
Natalie
38:56
hey Robin, the recording of this session will be available on https://services.amazon.sg/seller-ambassadors.html#recordings
Shen Heng
39:05
how do you deal with UK VAT, CA GST if you are selling in those markets. does your accountant understand the mechanics of AMZ business?
SARINA LIM
39:13
what about bank account? Do I need to open one in US?
Debbie - Amazon Seller Ambassador
39:35
Amazon SG and US can both be accessed through the same dashboard (Seller central) but they require separate registrations
Louis
40:14
Along with Robbie and Jobi, We are Amazon experts. We have doing Amazon advertising for more than 4 years.
Danielle Han
40:16
can i ship from overseas to singapore if im selling on amazon?
Debbie - Amazon Seller Ambassador
40:42
@sarina yes do you need a US account. I recommend using Transferwise/Payoneer/WorldFirst to create online bank accounts. They have more competitive rates than conventional banks. You don’t need to travel to the US to open such a bank account
Nathaniel Ong
40:47
Louis how can I connect with you?
Debbie - Amazon Seller Ambassador
41:03
@danielle yest
Debbie - Amazon Seller Ambassador
41:06
@danielle yes
Danielle Han
41:24
oh so i don't need to go through Amazon fulfilment?
Robbie
41:43
Connect with usinfo@amzquest.comWe're a full-suite Amazon company
Tan Michelle
41:46
I just realize to create a Brand, we need to register thru Brand Registry. Is the Brand Registry of Amazon?
Debbie - Amazon Seller Ambassador
42:19
@danielle you have options. You can do your own fulfilment (it’s called seller-fulfilled or fulfilment-by-merchant FBM) or use Amazon’s warehouses under FBA (fulfilment by amazon)
Ken Chua
42:25
Is it more profitable to sell in US than in SG?
Louis
42:27
@Nathaniel Ong You can contact us through this emailinfo@amzquest.com
SA
42:29
Which category are in? If you do not mind?
Louis
42:33
info@amzquest.com
Robbie
43:57
@Ken Chua depends on the products you want to sell but of course, Amazon US has a bigger market
Kelvin Chua
44:06
which are the logistic companies provide service to sent goods from Sg/My to USA , Europe ?
Suzanne Tan
44:20
Do you sell through Amazon FBA?
JS
44:26
@Louis do u have a website?
FDT FDT
44:31
To Ruihong, for those non-SG markets you have, is there any accounting, finance or taxation knowledge that is recommended to have, before setting up Amazon store there?
Lily Toh
44:36
how you manage the logistic aspect for your products to sell in amazon.com? using logistic from Amazon logistic service or your own?
Natalie
44:38
Hi Michelle, if you'd like to be a brand owner and trademark your brand, you can get started via IP Accelerator. Once you have a trademark, you can gain access to brand building and protection tools such as Brand Registry, Transparency & Project Zero. You can read more about it here: https://brandservices.amazon.com/
Yulit Huna
45:28
How do you promote your products in amazon Singapore? without PPC?
lynn Lim
45:29
@Robbie, do you mean you help individual to setup their amazon store?
Chiao Lim
45:32
Hi, where do we hire virtual assistance?
Robbie
45:43
We help individuals and businesses who want to start selling in Amazon
Robbie
46:26
From setting up the store, creating content for the products, keyword research, building campaigns, we cover pretty much everything
Louis
46:28
hey @JS, we are still working on our own website but you can view our services in here https://drive.google.com/file/d/1VpOfL1P3Lqy4FatMaUfLzC0Va-EKSLdL/view
lynn Lim
46:33
Hi Rui Hong, you mentioned you have a full time day job and suppose you have a team running your amazon business? May I know what category are you selling in?
Debbie - Amazon Seller Ambassador
46:36
@chiao you can use freelancer portals such as upwork and fiver. make sure to read freelancer reviews and interview a few before picking one that suits you
Danielle Han
46:41
robbie, what are your charges?
Danielle Han
46:49
do you charge monthly or per sale
Rishiraj Kalra
47:08
Some tips on market research in Amazon SG ?
Alan Lee
47:45
if everyone use the same research tool eg helium 10, wont everyone be selling the same products?
Robbie
48:28
We charge a retainer for setting it up and we actually offer a free trial for a month
Joyce Tan
48:40
looking for 3rd party warehouses in USA Ont8 - does anyone have any leads. Have to work within the 200 limit
lynn Lim
49:17
@Rui Hong, how and who you go to for branding services?
Louis
49:33
hey Rishiraj Kalra, We also do product research especially the high value and profitable keywords on Amazon you can contact us at info@amzquest.com
Francis Lim
50:14
How do you handle dispute within your 4 men team? If u dnt mind to elaborate thanks! :)
Danielle Han
50:19
robbie what's your email?
Rishiraj Kalra
50:56
Hey..
Raj
50:59
Will be there any issue if we have multiple log in from different IP addresses (when we hire a VA)?
Rishiraj Kalra
51:18
I have a Pte Ltd in SG, What is the best way to register on SG ? .. Failed once
Nathaniel Ong
51:23
Ruihong, Do you use amazon fulfilment or your own logistics?
Debbie - Amazon Seller Ambassador
51:39
@Raj amazon allows you to assign different users different permissions so there’s no issue
Debbie - Amazon Seller Ambassador
52:20
@rishiraj do you know why you failed? the best thing to do would be to contact amazon customer service.
S.Naidu Dhadi
52:27
With SG, can we sell to ASEAN
SARINA LIM
52:32
For selling in US market, is it better to use FBA right from the beginning
Alan Lee
52:32
Do the Chinese freight forwarder prep the goods?
Debbie - Amazon Seller Ambassador
52:45
@s.naidu no you can’t
Nathaniel Ong
53:00
How do you handle returns for your goods if you sell overseas?
Rishiraj Kalra
53:00
Amazon clearly stated that they will not respond to any communication regarding that, and to re-apply
lynn Lim
53:06
do I register a Pte Ltd in SG even if I want to sell on US market?
Francis Lim
53:06
One more question from me. Do u have experience importing goods from Australia? And sell in SG? Or to the US market.
Vincent T.
53:12
Any recommendation for 3PL in USA given that many 3PL claim to be full nowadays
FDT FDT
53:22
@Ruihong, thanks for the headsup on the EU tax nightmare..we would take a look at debbie's video...
Francis Lim
53:26
One more question from me. Do u have experience importing goods from Australia? And sell in SG? Or to the US market.
Debbie - Amazon Seller Ambassador
53:31
@sarina whether to use FBA or not is subjective. depends on your type of business and logistics
Natalie
53:38
Debbie's recording on EU can be found here: https://services.amazon.sg/seller-ambassadors.html#recordings
S.Naidu Dhadi
53:44
Then what avenues we have to sell into ASEAN markets
FDT FDT
53:55
@Natalie, thanks for the video link..
Lily Toh
54:17
any requirements or criteria to register in Amazon.com or Amazon Global?
Debbie - Amazon Seller Ambassador
54:22
@rishiraj hmm i guess that’s your best bet them, to reapply. there’s not much anyone outside can help with registrations, unfortunately
Natalie
54:37
Hi Dhadi, you can find all the Amazon Marketplaces here: https://sell.amazon.com/global-selling.html
Shen Heng
54:53
what are your thoughts on the huge increase in freight recently.
Natalie
55:16
Hey Lilly, there is a beginner's guide to help you get started here: https://sell.amazon.com/beginners-guide.html
Debbie - Amazon Seller Ambassador
55:53
@shen it’s something everyone faces. make sure you have enough margin for your products to cushion any such cost increments
Renewfibre Asia Pte Ltd_Kim Wah Wong
56:29
what is the logistics lead time from sg to USA
Lily Toh
56:48
Thank you Natalie..
Liberty M
59:36
As an international seller in the US, have you had to register a US company or does the local company registration suffice?
Debbie - Amazon Seller Ambassador
01:00:19
@liberty local will suffice. I use my SG Pte Ltd company to do business across 13 countries in Amazon
FDT FDT
01:01:51
OK, great session, thanks to Amazon for organizing this. In case we missed out any collaborative messages, from the note we sent out earlier, our store in AmazonSG is fireflys, we deal with drones and related mobile devices, we are looking for fellow partners to collaborate in co-branding, GTM strategies and perhaps development…if there are areas to work on, you can visit our store and drop a note or, we can connect up @ drones@dre.sg
JOBI MILLAR
01:02:07
Thank you! Very informative and helpful.
Debbie - Amazon Seller Ambassador
01:02:21
feel free to contact the seller ambassadors on Facebook at @AMZSASG if you have questions
Renewfibre Asia Pte Ltd_Kim Wah Wong
01:03:14
@amzsasg, can I have your email a/c
Danny W
01:04:17
The 3,000 inventory is for SG or USA?
Debbie - Amazon Seller Ambassador
01:05:00
@renewfibre the best way to contact us would be through https://www.facebook.com/AMZSASG . depending on which of us 3 seller ambassadors are most familiar with your issue, we’ll answer accordingly. Or email Ruihong directly
Renewfibre Asia Pte Ltd_Kim Wah Wong
01:05:40
Debbie Thanks
Debbie - Amazon Seller Ambassador
01:05:45
cheers!
Debbie - Amazon Seller Ambassador
01:07:12
there are many 3rd party warehouse options. Deliverr is one of them.
JOBI MILLAR
01:08:15
What special permits do we need for food items and cosmetics?
Hassan Bade
01:08:25
how to get started on opening an account?
JOBI MILLAR
01:08:33
if we want to sell in SG.
Natalie
01:09:20
Hey Hassan, you can refer to the registration guide for Amazon.sg here https://services.amazon.sg/resources/registration.html or beginners guide for Amazon.com here: https://sell.amazon.com/beginners-guide.html
Hassan Bade
01:09:31
thank you
Natalie
01:10:37
Hey Jobi you can refer to this page: https://services.amazon.sg/selling/eligible-categories.html
JOBI MILLAR
01:12:49
Thank you Natalie!!!!!!
Wilna Tan
01:12:51
Tks Ruihong
lynn Lim
01:13:01
thanks Rui Hong, Debbie and all
Hidayah
01:13:01
What is the email address to reach u?
Debbie - Amazon Seller Ambassador
01:13:04
thanks you Ruihong, thanks everyone!
JOBI MILLAR
01:13:05
THANK YOU!!!!
XUETING HUO
01:13:10
Thanks very much !