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Seller Roundtable: Meet our Seller Ambassadors - Shared screen with speaker view
KC (Penang)
24:04
Good afternoon everyone~~
Lundle Bolano
24:24
Hi everyone! :)
Jimmy Tan
24:32
Good afternoon!
Low Lily
24:42
Hi Everyone
Amazon Seller Ambassador
25:29
Hello everyone, welcome :)
Eddie Teh
26:38
hi KC\
KC (Penang)
26:48
Hi there
Eddie Teh
26:50
Eddie here
KC (Penang)
26:56
Glad to have you here
Eddie Teh
26:58
your schoolmate
Jimmy Tan
33:26
Thanks for answering my question KC, fellow Penangite here :)
KC (Penang)
33:36
You are welcome.
KC (Penang)
34:09
Any other question you can raise them here, we'll try to answer as much as possible within the session
Nadine King
35:01
Hi Everyone! Can you share how the FBA would work if the products will come from the Phillipines?
Nadine King
35:19
Like, how will it be shipped out from here going to a US Warehouse?
Sher leo
35:40
hi would like to know if we can rewatch this video replay when its over? thanks
Jess
35:59
How many % of your products that are successful for you by far? I've tried 5 products, but only 1 can sell and it's not that great either.
Serene (Amazon)
36:14
Hi Nadine, you will need to work with a logistic service provider such as DHL/Fedex/Aramex/UPS etc to ship from Philippines to our US warehouse
Mia Santos
36:35
Why do you guys recommend selling Amazon than Shopify or other marketplace?
Elton Kuah
36:52
any reliable bank account that collects cash fast? as in some countries outside Singapore, the payment period is too long to receive
Serene (Amazon)
37:37
Hi Sher leo, replay will be available on our Facebook page (https://www.facebook.com/agssea) or our website: https://services.amazon.sg/seller-ambassadors.html
Jeremy Teo
37:45
transferwise
Nadine King
38:06
Thanks for answering Serene! As mentioned by Lala, she had to invest 4000usd for inventory. How much, maybe in ball park figure, was her shipping cost to US warehouse?
Pandorangan Palusamy
38:36
Is there anybody provide full support to design, advice, guide regarding-especially in Penang, Butterworth (North Malaysia) to become a seller? Or all need to be done alone?
Jimmy Tan
39:51
Hi Serene, the facebook link doesn't work?
Serene (Amazon)
40:52
Hi all, please try this for Facebook link: https://www.facebook.com/agssea
Simon Teh
41:08
Hi Pandorangan, Im Simon. You can PM me at 0164165599
Serene (Amazon)
41:26
Hi everyone, we encourage you to ask your question under the Q&A tab, so we can track and ensure we answer them :)
Nadine King
42:37
Okay serene! Where is the Q&A tab?
bobo
42:57
yup this zoom doesn't have Q&A option
Serene (Amazon)
43:23
Sorry about that i just realized the Q&A tab is not available
Jeremy Teo
43:29
How did you get reviews? we are selling out but the reviews are not coming in.
Serene (Amazon)
43:30
we will do our best to go through all the questions
Nadine King
43:38
Okay thank you
Elton Kuah
43:49
any proper resources that amazon side can recommend in amazon website
Elton Kuah
43:56
like choices of bank account, logistic partners etc
CT
44:03
Hi everyone thank you for taking the time to answer our questions, few questions on product compliance1) must lab test be done on every production cycle?2) Lala, can US4k covers product production, lab testing, shipment, inspection and launch PPC?3) Does a reseller, selling under their own brand from a China manufactured product need lab test certificate?
Simon Teh
45:09
I have been a seller for over 4 years now. Happy to help and share if PMed
Lyn Ola
45:41
Hi simon
Jeremy Teo
46:41
Do you sell using your own brand at the start or go with supplier brand?
Mia Santos
46:46
What are your challenges legally in your country? In terms income taxes, business registration, etc.?
Serene (Amazon)
49:24
Here's the resource availabile: https://sell.amazon.com/learn.html
Elton Kuah
49:40
thank you serene
Serene (Amazon)
49:50
we have a series of YouTube videos on different topics
Serene (Amazon)
50:02
alternatively, you can always reach out to us via our Facebook page :)
Jen
50:13
Can you recommend a sea freight consolidator who can send FBA products from PH to the US? In the same manner other air freight options (other than UPS, DHL, Fedex) that's more cost efficient? Thanks
Nadine King
50:52
Good Question Jen!
Mia Santos
51:04
Yes good question indeed!
Serene (Amazon)
51:09
HI Jen, you can also compare the pricing with LuckyLucky (https://www.lliff.com/)
Jen
51:17
ok thanks
Kathleen Malicdem
51:42
how do you know if a product would sell?
Jess
51:48
How many % of your products that are successful for you by far? I've tried 5 products, but only 1 can sell and it's not that great either.
Kathleen Malicdem
51:58
how do you find profitable products?
Serene (Amazon)
51:58
Here's the link to view the service provider network: https://sellercentral.amazon.com/gspn?ref_=xx_spn_soa_reg_top&initialSessionID=131-3039469-1140844&ld=NSGoogle
Nadine King
52:18
As a PH Amazon Global Seller, where do you file taxes?
Mei Lan Vyna LO
52:54
i am new seller .still looking for suitable product to launch .pleas give some advice
Paul Yew
53:38
Which payment gateway would you recommend or use for selling in Amazon?
bobo
53:54
Hi KC whats the ideal profit margin % to be safest as a new seller who kickstarting this as trial?
Jess
54:42
Do you guys hire people to help on your daily operational?
Serene (Amazon)
55:25
for product research, check out this FB post on the tips: https://fb.watch/5br2qlkExh/
Serene (Amazon)
55:59
Take a hint and head over to Amazonโ€™s Best Seller lists to help with your product research.โฃโฃ๐Ÿ”ธ ๐—•๐—ฒ๐˜€๐˜ ๐—ฆ๐—ฒ๐—น๐—น๐—ฒ๐—ฟ๐˜€ | Updated Hourlyโฃhttps://www.amazon.com/gp/bestsellersโฃโฃ๐Ÿ”ธ ๐— ๐—ผ๐˜€๐˜ ๐—ช๐—ถ๐˜€๐—ต๐—ฒ๐—ฑ ๐—™๐—ผ๐—ฟ | Updated Dailyโฃhttps://www.amazon.com/gp/most-wished-for/โฃโฃ๐Ÿ”ธ ๐—š๐—ถ๐—ณ๐˜ ๐—œ๐—ฑ๐—ฒ๐—ฎ๐˜€ | Updated Dailyโฃhttps://www.amazon.com/gp/most-gifted/โฃโฃ๐Ÿ”ธ ๐—ก๐—ฒ๐˜„ ๐—ฅ๐—ฒ๐—น๐—ฒ๐—ฎ๐˜€๐—ฒ๐˜€ | Updated Hourlyโฃhttps://www.amazon.com/gp/new-releases/โฃโฃ๐Ÿ”ธ ๐— ๐—ผ๐˜ƒ๐—ฒ๐—ฟ๐˜€ & ๐—ฆ๐—ต๐—ฎ๐—ธ๐—ฒ๐—ฟ๐˜€ | Updated Hourlyโฃhttps://www.amazon.com/gp/movers-and-shakers/โฃ
Wein Chew
57:52
IF we are selling in our Local country, can we ship from our warehouse instead of amazon warehouse? (E.g Singapore, Amazon Singapore is relatively new and small)
Edward Concepcion
59:36
Do you guys recommend using SFB to increase sales or KW ranking for a product?
KOK SAM LEE
59:53
if we wanna sell in amazon as Malaysia Company, izzit verify to join amazon in Singapore or US? and we are selling health supplement, so what require and izzit hard to verify when we register? because we from Malaysia company
Serene (Amazon)
59:54
Hi Wein, you can choose to fulfill your own orders. However, by tapping on Amazon's FBA (Fulfilment by Amazon) you actually get more benefits such as faster delivery for the customers and Amazon handles the customer service aspect for you too: https://sell.amazon.com/fulfillment-by-amazon.html?ref_=sdus_soa_fba2_n
Serene (Amazon)
01:01:03
Hi Sam lee, whether to join Amazon.sg or Amazon.com depends on which customers you want to sell too. You can always start small on Amazon.sg and expand to Amazon.com or choose to join both at the same time
Wein Chew
01:01:21
If we are selling in SG, then we expand to US, can we use same account or must be different? If it's both allow, which is better?
Sammy Chong
01:01:48
R u guys recommend to sell in professional account instead>
Serene (Amazon)
01:02:12
Hi Wein, you can sync your account to sell on both Amazon SG and Amazon US
Sammy Chong
01:02:56
I have registered account with Amazon since very long ago but yet to start selling cause I cant register my brand but I am the brand owner and we do very well in Malaysia. And I find it so hard to get contact with Amazon seller helpdesk, the support is very little and make thing move very slow. Can I have some insight on this?
Serene (Amazon)
01:03:19
HI Sammy, here's the ans to your question: https://sell.amazon.com/pricing.html?ref_=sdus_soa_priov_n#selling-plans
Wein Chew
01:03:57
Hi Serene,If we sync our SG and US amazon account, if Amazon US get banned, both markets will not be able to operate until Amazon unlift our ban to Amazon US, can we say that?
Miguel Severino parungao
01:03:59
How about dry goods retail? How much approximately would be the capital in US dollars? Thank you.
Simon Teh
01:04:53
Sammy, PM me 0164165599
Serene (Amazon)
01:05:21
Hi Sammy, can you email us your issue to: globalselling-malaysia@amazon.com or drop us a FB message on our FB page ( for us to help youhttps://www.facebook.com/agssea)
Eddie Teh
01:05:35
any good advice on PPC campaign ?
Jimmy Tan
01:06:02
Sammy, you can have a look on topics regarding brand registry too. Many YouTube videos on that
Kong KwokHon
01:06:20
How long you all took to achieve passive income ?
Jess
01:06:46
I heard from my friend that they spend > $10000 to launch a product. Is it true?
KOK SAM LEE
01:08:32
ok. even my products from Malaysia?
Evan Tan
01:09:18
day to day work..what kind of work? isnt FBA has done the job?
CT
01:09:29
New seller here, trying to launch first product that I know will need product lab certificates.Wondering if US customs really will check for product compliance certificates?sorry not sure if my questions was answered as I got cut half way. Thank you for taking the time to answer my questions
Serene (Amazon)
01:09:51
Hi Wein, it depends on the ban. We do know that the system ban bb Region. FE - SG, AU , JP. NA - MX, US, CA
Serene (Amazon)
01:10:28
Generally if your account is sync, it should affect both stores (SG & US)
Sammy Chong
01:11:13
If I have more than 500 skus (designs of jewelleries), do u thunk I should do self delivery or FBA? Due to many designs, is a little bit hard for me to consign all.
CT
01:11:24
Another question would be on HS code, I am stuck and trying to understand where can I get the HS Code for the product that I plan to launch . Thank you
Sammy Chong
01:11:40
and, if I want to do Europe market as well, is language a big barrier?
Serene (Amazon)
01:13:19
Hi CT, yes US customs will check for product compliance
Serene (Amazon)
01:13:43
regarding HS code: https://www.trade.gov/harmonized-system-hs-codes
CT
01:13:50
Thanks Serene
Jen
01:14:05
Thanks Joseph & Lala
Haley
01:14:15
one of my products just ran out of stock, do you any advice on what i should do? should i close my listing while waiting for the stocks so i dont lose my ranking?
Sunbeams Impex Inc
01:15:26
How long does it takes when you ship your products from Manila to US?
Serene (Amazon)
01:16:27
Hi Sammy, only UK communicates in English, the rest of the stores will need translation
Sammy Chong
01:17:04
can I unmute myself If I have question?
Serene (Amazon)
01:17:16
Yes sure Sammy
Sammy Chong
01:18:05
which mean only merge listing but different store?
Sammy Chong
01:18:12
since different language
Sammy Chong
01:18:48
thank you for sharing
Jess
01:18:53
It is different store and we need to pay monthly subscription separately too
Serene (Amazon)
01:19:22
https://www.facebook.com/agssea
Sammy Chong
01:19:22
I see, understand. So one country = one professional store = one subsciption
Jess
01:19:41
Yup
Serene (Amazon)
01:20:05
for more information on account linking: https://sellercentral.amazon.sg/gp/help/external/help.html?itemID=201841950&ref=efph_201841950_cont_home
CT
01:24:01
Can you share the email service provider please KC, thank you
Sammy Chong
01:24:03
www.celovis.com this is my official websiteThis is my marketplace on shopee: https://shopee.com.my/celovisjewelry.osDo you all think this product should do FBA? Since I have so many designs and in bundle deal. Or I start part of it in FBA and the rest In "dropshipping"
Serene (Amazon)
01:24:46
btw to all Malaysia sellers do check out the eTRADE grant by MATRADE: https://www.matrade.gov.my/en/etrade/introduction
Jeremy Teo
01:24:57
Kook.. you can drop me email at Jeremy.teo@pristinearoma.com
Crystal (Amazon)
01:25:08
Check out our FB page: https://www.facebook.com/agssea and keep a look out on our website https://services.amazon.sg/seller-ambassadors.html
CT
01:25:10
thank you all
Miguel Severino parungao
01:25:11
Yes!Thank you very much.
Lundle Bolano
01:25:13
Thanks crystal!
Adrian Liew
01:25:13
thanks1
Sunbeams Impex Inc
01:25:17
Thank you!
TRAVIS ANG
01:25:19
thank you
Low Lily
01:25:20
Thank you
Sammy Chong
01:25:20
thank you!
Jeremy Teo
01:25:29
Thanks yoU!
Pandorangan Palusamy
01:25:31
thank you