Nicole Quinn

Hi, I'm Jim Holloway from the Office of Historic Alexandria museum system in Alexandria, Va.

Hi from the Dr Pepper Museum & Free Enterprise Institute in Waco, Texas

Office of Historic Alexandria

Please introduce yourselves, if you will. Thanks everyone!

Hi, everyone! Sue Kovach Shuman from Office of Historic Alexandria.

Hello! I'm Whitney with Revs Institute Automotive Museum in Naples Florida.

Hi, Michelle (the other one) with Office of Historic Alexandria

Elizabeth Field from Office of Historic Alexandria

Juli, also will Historic Alexandria

Hi all! David McKenzie from Ford’s Theatre in Washington, D.C.

Good morning from the Missouri Botanical Garden in St. Louis!

yes!!!! Thanks, Jackie

definitely.. sometimes a mixture of different types.

that did not come up in our conversations...

we didn't talk about that, but I feel like that's a big part of why these types fluctuate or change, particularly depending on the group

It’s really helpful to me to think about difficult behaviors rather than difficult people. When I label the person it makes it harder to empathesize. Also by labeling the person, I can analyze what about the behavior or interaction is triggering or difficult for *me* and doing so also slows down a tendency to stereotype or inadvertently enact bias because I’ve labeled a behavior difficult rather than a person. It also makes it easier to move on once the conflict or difficult is resolved

Agreed, Izetta!

I like that framing, Izetta! That is super-helpful in so many ways. Thank you!

Excellent point! Self awareness is key to dealing with different types of people.

good point, Izetta!

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Thank you!

Yes, I think that labeling the behavior allows for connecting with the person in a different way. Rather than labeling the person and not trying to resolve, but ignore...

Thank you!

Thank you!

Thanks!

Thank you!