Zoom Logo

Apolitical's Crash Course in Design Thinking - Shared screen with speaker view
Dowayne
01:13:28
HiThe session did not start yet, right?
Susan Brodie
01:25:56
I've just logged in to see if I could get access - does anyone know if I just click on audio to listen into the course as I don't want to dial in by phone
ntemeng
01:29:29
Hey Susan, am sure you can
Dowayne
01:31:50
yes
Nava PBC
01:34:01
hi Sean - I’ll be with you in 1 moment – Jodi
Apolitical
01:34:13
Excellent!
Nava PBC
01:34:18
Good morning, all!!
Kristine Mae
01:34:35
Hi, everyone! This is Kristine from the Philippines.
Dowayne
01:34:36
It is afternoon here in South Africa
Ali Isa Musa
01:34:52
Good Afternoon All. I'm Ali from Nigeria
Sohail Khan
01:35:07
Hey, This is Sohail from Code for Pakistan
Apolitical
01:35:18
Hello everyone! It’s a pleasure to have you all on board. As you join, can you share where you’re joining from & what you do?
ntemeng
01:38:11
Nana ! I am final year Public Policy student based in Toronto! Looking forward to this presentation.
Dowayne
01:38:35
I am joining with my colleagues from Cape Town South Africa
AmberB
01:39:16
Hello! I am a master of public policy student working with the Canadian Gov't. Joining from Vancouver.
Ali Isa Musa
01:40:00
I'm Development Activist engaging policymakers to enact policies to reduce extreme poverty, combat preventable diseases. I also empower marginalized communities with information to hold leaders accountable.
Kristine Mae
01:40:59
Hey there (again). This is Kristine from the Philippines. I work in the innovation space.
Ebtihaj
01:41:01
Hi everyone. Ebtihaj here from Pakistan. I work at Code for Pakistan to improve the digital governance in Khyber Pakhtunkhwa with our partners World Bank and Khyber Pakhtunkhwa Information Technology Board
corey.tomsons
01:43:03
Hello everyone. I work at the intersection of public engagement, policy design, and other public sector innovation buzwords. I'm in Edmonton, Canada.
corey.tomsons
01:44:22
Thanks to the folk at Apolitical for arranging this.
Dowayne
01:44:30
i dont know if it is my network but i get cut all the time
Lucas
01:45:44
hello everyone
Apolitical
01:46:03
Hello everyone! It’s a pleasure to have you all on board. As you join, can you share where you’re joining from & what you do?
Lucas
01:46:08
my video and sound are good
Dowayne
01:46:10
Will this recording be made available
Dowayne
01:46:25
okay great
Dowayne
01:46:33
i have also joined via telephone
Lucas
01:47:26
this is my fisrt time join a international Crash Course
Lucas
01:47:43
and my firts time join a apolitical course
Natasha
01:47:53
Hi everyone, I'm a public sector HR Analyst working in Ottawa, Canada.
Lucas
01:48:08
I'm very excited
Melissa Neil
01:48:54
Melissa Neil, Government of Nova Scotia, Canada
Lucas
01:48:54
My name is Lucas, I'm from Brazil. Hi everyone.
Maddy Daigle
01:48:54
Hello, I'm a UX Designer/Researcher working for the government of Canada.
Rita
01:48:56
Hi everyone, I am joinging from Sierra Leone but normally based in Nairobi Kenya, and support governments strengthen their community health systems.
Sarojini
01:49:00
Sarojini from Singapore
Michael Kehinde
01:49:06
I work as a Senior Policy Advisor at Ontario Digital Service, Canada
Farrah
01:49:17
Hello I am joining from The Department Justice Canada in Ottawa
Amanda Hocking
01:49:23
Hi! I'm a policy student working for Ontario, Canada.
Amir
01:49:36
Hi everyone!! I am joining from Manchester, UK and I am a PhD researcher in Services Marketing and Service Design
Ntobeko
01:49:50
Ntobeko from South africa
otollast
01:49:55
Hi! I'm joining from Salzburg, Austria.
joanna.watson
01:49:58
Hi I work for Friends of the Earth in the UK - it's an environmental campaign group working to change policy
Dowayne
01:50:04
Ntobeko yess represent
CNeustaedter
01:50:05
Hi all. Carl from Ottawa, Canada. Policy shop director of comms.
Dowayne
01:50:06
same here
jacqueline.jean
01:50:10
Hello I am a Systems & Information Officer in Edmonton Alberta
Melissa
01:50:17
Hello from Polar Knowledge Canada (Ottawa Regional Office) - I have a group of folks in the boardroom with me. :-)
CHAYES
01:50:33
Dept for Education in England
Kong Le
01:50:36
Hello, I am a Policy Analyst from AAFC working in Change Management.
aroberts
01:50:38
Hi everyone! I'm Audrey from the Government of Saskatchewan in Canada
Michael Sauers
01:50:39
Hello, Director of Technology for Do Space in Omaha, NE, USA
trent.kozak
01:50:43
Hello from Edmonton, Alberta _ health policy
Wendy Landau
01:50:50
Hello I am joining from Johannesburg I work in communications at a research unit at Wits University
Centre for Ageing Better
01:50:55
Kristina from the Centre for Ageing Better in London
Sandrine Diotte-Chenier
01:50:58
Hi! Sandrine from the Public Service Commission of Canada working in innovations in recruitment!
Emily
01:51:01
Hello! I'm Emily McDonnell from Civocracy, a CivicTech organisation specialised in digital citizen participation for municipalities - we provide both the technology and advisory services neccessary to implement successful projects!
Lucas
01:51:02
ok
BradB
01:51:15
I am joining from Envirronment and Climate Change Canada in Toronto, where I work on policy related to Great Lakes Water Quality
Lau Ciocan
01:51:21
Policy Advisor for the British Government
Neil
01:51:37
Hello. I am joining from the Department of Sustainable Development in the Government of Manitoba.
Becky Eby
01:51:42
Hi All! The Cuyahoga County Office of Innovation and Performance is coming to you live from the United States.
Aminul Haque
01:51:44
Hello Everyone, It's Amin from Manitoba Agriculture
RSORDILI
01:51:51
Hi, Rafael Sordili here. I work at the Controlled Substances Directorate of Health Canada.
LA.5052554
01:51:57
Hi, this is Lydia Aguirre from Universidad Autónoma de Madrid (Spain)
RBarclay
01:52:08
I'm a communications specialist with the Manitoba government in Winnipeg Canada. My colleagues will be joining me in the boardroom.
Chipo Hambira
01:52:11
Hi, I am Chipo from Winnipeg, Manitoba with the Department of Agriculture
deochank
01:52:15
Hi, this is Kim Deochand at Corporations Canada in Ottawa, Canada
Maddy Daigle
01:52:17
Just wondering if the sound is currently off..
Guy
01:52:21
HiI'm Guy and I'm a regulatory policy specialist from Israel
James
01:52:21
Good day... chief economist with the Government of Saskatchewan's Integrated Justice services
Erin
01:52:22
Hi I'm Erin from Canada and I'm an analyst in the field of aging.
camille.hortonpoole
01:52:32
Hi I'm Camille from Employment and Social Development Canada in Halifax NS
Jesse
01:52:32
Hi Everyone - This is Jesse Houston. I'm a Senior Policy Analyst joining from Alberta, Canada.
nikola.djuric
01:52:33
Hey! Nikola Djuric from German Development Cooperation office in Serbia.
Andrew Sternberg
01:52:33
Hi Andrew Sternberg from Department of Digital Culture Media and Sport.
Seray Pulluk
01:52:37
Hey everyone, Seray Pulluk here. I work at Opportunity for All Youth (MaRS Solution Labs) at Toronto, Canada
Rafee
01:52:39
Hello, I'm Rafee from Natural Resources Canada
Inan Izci
01:52:44
Hi, Inan from Arguden Governance Academy.
Happy Wijaya
01:52:45
Hi, I am Happy Wijaya. I am working for Ministry of Finance Indonesia
shamin.malmas
01:52:51
Hi Everyone - I am joinging from Service Alberta (Provincial Government of Alberta)
Matt Clack
01:52:58
Wow, a brilliantly varied group! My name's Matt and I lead a local government public health team in East London, UK
Jessica
01:53:00
Hi all, I'm Jessica MacQueen - a Content Strategist working for Alberta Advanced Education :)
Maria Pazo
01:53:05
Hi everyone, I’m Maria Pazo from Argentina
clowe
01:53:06
Hi there - Carmen Lowe from the Archives of Manitoba (Prov Gov)
Paul Conteh
01:53:22
Hello - From the continent of sunshine - Africa! This is Paul A. Conteh from Sierra Leone, West Africa. I am a Lecturer in Public Policy within the Department of Sociology & Social Work, University of Sierra Leone. So glad to be here! I just hope the extreme internet conditions in my country won't affect my participation.
Marcos
01:53:23
Hi, I'm Marcos from Brazil and I work at LAB.ges - Espirito Santo's Public Innovation Lab
RSORDILI
01:53:24
Lots of Canadians!!!
Carla
01:53:29
Hello, this is Carla Prado at National Authority for Civil Service - SERVIR (Peru)
Alexander Fritsch
01:53:37
Yup!
Lucas
01:53:38
I'm a laweyer that advices themunicipal legislative chamber
Gabe
01:53:43
Hi. I am Gabe with ISED in Canada, responsible for service management
Helen McNeill
01:53:51
Hi I’m an assistant in a government org in Northern Ireland thinking of starting my own business around gathering lived experience data to give a wider voice to getting our devolved government back if possible.
Janine Stewart
01:54:01
Hi everyone, I'm joining you from the department of Sustainable Development in Manitoba, Canada.
Steph
01:54:11
Hi I am Stephanie fromDubai
stacey.loyer
01:54:16
Hi, Stacey here from ESDC - Indigenous Affairs Directorate, National Capital Region
Nikki Alabi
01:54:24
Nikki working with the Ontario Digital Service in Ontario, Canada
maria.reyes
01:54:26
Hello from the department of Economic Development and Trade in Edmonton, Alberta, Canada.
JLABELLE
01:54:29
Hi all, I'm Julie from BC, Canada Ministry of Citizen Services
Gonzalo Leon
01:54:33
Chile as well
Rivonia
01:54:41
Hey all, Rivonia here, I'm a Civil Engineer at the Dept. Water and Sanitation in South Africa.
David Christensen
01:54:47
David from Manitoba, Canada
Adrian Larose
01:54:58
Public Services and Procurement Canada, in Ottawa, Canada (federal government)
James Magowan
01:55:15
Hi all - I work on Social Impact Bonds for the UK Govt.
LKanhai
01:55:24
Bonjour! Larissa Kanhai from Winnipeg, Manitoba in Canada with the Civil Service Commission for the Government of Manitoba.
Brent Marissen
01:55:51
Hi All, Brent Marissen Policy & Advocacy Senior Analyst in Environmental Services from York Region (Ontario Canada)
ianhow
01:56:01
hi all, Ian Howatt from the City of Edmonton
John McIntosh
01:56:13
it's quite hard to hear you jodi...
Caitlin.Forsey
01:56:19
Hello! Caitlin Forsey in Service Design of the BC Public Service
Gornmigar
01:56:24
Hi everyone. I'm a paediatrician from a university hospital in Thailand, currently a research fellow at London School of Hygiene and Tropical Medicine.
LA.5052554
01:56:24
Could Jodi talk closer to the mic?
Caitlin.Forsey
01:56:33
Volume is very low - can something be done?
BradB
01:56:36
This is Brad from Toronto. I am having trouble hearing Jodi too
std
01:56:36
Stavroula from Eurofound
Dominique
01:56:39
Hello bonjour! Dominique Lavoie, Policy Analyst at Privy Council Office, Gov of Canada
Betzy Butron
01:56:41
please could you raise your volume?
Lyndsay
01:56:54
hi. Lyndsay from the Prevention Collaborative
Maja Johannessen
01:57:17
Hi all, Maja Johannessen, Policy Research Manager, from the Ellen MacArthur Foundation here
OAyanwale
01:57:17
Hi everyone, I am Ola from Winnipeg MB Canada
NewtonJ
01:57:19
Hi everyone! Jennifer, Design Fellow at Environment and Climate Change Canada
Jessica
01:57:48
I can hear
Lucas
01:57:50
It's a little better
Caitlin.Forsey
01:57:50
No...still too quiet
francesco
01:57:54
Ok here
James
01:57:56
volume is fine
melissa
01:57:56
i hear you fine
taylorjo
01:57:57
OK here
James Magowan
01:57:57
I can hear
Kim Deochand
01:57:57
good here
Ali Isa Musa
01:57:59
the audio is clear
Erin
01:57:59
I can hear
Matt Clack
01:57:59
All good here
Maja Johannessen
01:57:59
I hear you clearly
Carla Prado
01:58:00
I can hear
Steph
01:58:02
I can hear it fine
natalie.baron
01:58:02
good
sjha
01:58:02
I can hear
Sophie
01:58:03
good here
AmberB
01:58:04
If all others mute, I think it may be better :)
otollast
01:58:05
I can hear, too.
dawall
01:58:06
good here
Guy
01:58:06
good here
Paul Conteh
01:58:06
I can hear you well...
Miranda Schnitger
01:58:11
ok here - and hello everyone.
Sylvia Lepki
01:58:12
better- thx
Rafee
01:58:14
I can hear fine
Tina Walha, City of Seattle
01:58:16
You sound great to me
LA.5052554
01:58:16
much better sound now...
Seray Pulluk
01:58:21
Sounds great!
Apolitical
01:59:09
Thanks everyone!
nitika
01:59:12
Hi everyone - delighted to meet you all! This is Nitika - former UK public servant and COO at Apolitical.
BradB
01:59:35
If you are having trouble hearing, try switcihing from speakers to headphones
ldelacanal
02:01:40
Hey! Lorena here, from Mexico City!Former public servant and currently manager at public sector consulting firm, C-230 Consultores
Peter Durand
02:02:56
Hello from Chicago (USA). Facilitator using design thinking for public/private/NGO clients dealing with complex systems.
Apolitical
02:02:58
Please share any questions here and we’ll work through them on a first-come, first-serve basis during the Q&A.
Jen C
02:04:38
Is there a plan to share the powerpoint?
Apolitical
02:04:50
Yes, we’re sharing it immediately afterwards!
Peter Durand
02:04:54
Please post book titles and reference articles :-)
Jodi Rai
02:07:29
Would you mind describing the differences/similarities between design thinking research and action research or appreciative inquiry?
Gavin.Skull
02:08:21
On policymaking: This covers all areas of design covering FTF as well as digital delivery. When you talk about user research and evaluation are you talking about services broadly or digital specifically because they requite different considerations.
Jodi Rai
02:09:37
Coolio - thanks!
Kola
02:11:51
OMG! @Systems Diagram
Peter Durand
02:13:03
Major challenge: legacy systems, entrenched department employees, and existing law. What are design-thinking techniques to break through those barriers?
barbara.bahnmann
02:13:32
agreed!
Gavin.Skull
02:13:38
Bureaucracy :)
Peter Durand
02:14:23
(hand raisewd)
Erin
02:14:24
You are describing my life.
Peter Durand
02:14:25
raised
Daphnee Nostrome
02:14:28
Hand raised!
ldelacanal
02:14:31
amen
shamin.malmas
02:14:35
hand raised!
David Christensen
02:14:35
"The bureaucracy is expanding to meet the needs of an expanding bureaucracy."
Maddy Daigle
02:14:36
OMG hands and feet raised
sjha
02:14:36
raised
Gavin.Skull
02:15:09
https://www.portable.com.au/reports/hacking-the-bureaucracy
Bianca Tomazeli Montreal
02:15:40
someone got those questions please?
Sidra
02:16:01
no that was really quick
sbodiat
02:16:30
What are their personal goals? what do they want/not want from it?
sbodiat
02:16:36
and I forgot the first
mxa303
02:16:51
1. wha they care about 2. what they don't want
Bianca Tomazeli Montreal
02:16:57
1º what do they care the most
Apolitical
02:16:59
We’ll ask during the Q&A!
Bianca Tomazeli Montreal
02:17:01
thanks a lot!
LKanhai
02:17:03
What do they care about most? What are their personal goals/ why does it matter to them? What do I already know they want or don’t want?
Gavin.Skull
02:17:16
In my experience in needs buy-in and support from executive team to do innovation... otherwise it doesn't get off the ground.
Steph
02:17:16
I agree with your point Jody, speaking from experience
Kate Williams
02:17:35
roughly, i think the questions were "what do they care about most?" "What are their personal goals from the project? And why does it matter to them?" "what do I already know they want or dont want?"
Wendy Landau
02:18:20
Excuse my ignorance: whatg are HCD and ROI
Jessica
02:18:31
human centered design = HCD
Apolitical
02:18:32
Human-centred design and return on investment!
enniski
02:18:34
https://implementconsultinggroup.com/the-hidden-potential-of-eliminating-failure-demand/
enniski
02:18:41
backs up this answer
Rivonia
02:18:43
Second Peter's question. It's especially difficult when politicial leads in Departments and the technical public officials don't have an existing relationship. How do you navigate that when trying to change a system?
Rivonia
02:18:54
*political
Matt Clack
02:19:34
Can we compare how awesome a product makes someone feel, vs the design of public services designed to support those in greatest need/to improve health etc? Genuine question
Wendy Landau
02:21:11
yes that is an important question for me @Matt Clack
enniski
02:21:46
design thinking workshops that shift to give staff the client perspective
Jennifer.Ryder
02:22:25
Book for navigating bureaucracies and political barriers: Getting Things Done When You Are Not in Charge - Geoffrey Bellman
ldelacanal
02:22:39
What's Jodi take in creating that "how awesome your product makes them feel" applied for matters such as security and justice?
enniski
02:23:07
hahaha
Iliriana Kacaniku
02:23:46
Very valid point @matt Clack. Designers continuously use the term ‘product’ and while it resonates strongly to different end-users (especially startupers), for policy professionals needs a bit more adjustment, and closer referral to policy terminology, to make it relevant.
Bianca Tomazeli Montreal
02:23:55
I've never used design thinking to develop my policies... I would love to have some real cases and ideas on how to do it. I have to develop a sustainable developpement policy for IT....
Gavin.Skull
02:24:10
Thanks Jennifer for book recomm. Very useful.
Peter Durand
02:24:27
QUESTION: How to show “value” beyond cost savings, especially when the feedback loop is not driven by an open marketplace, but a smaller internal “customer”?
Paul Conteh
02:24:37
I am slowly moving into using HCD models in my policy work. The model appears cool, especially in a context as ours.
Apolitical
02:25:11
There’s 300+ of us here. If you have any challenges you’re tackling and would like ideas, here’s your chance!
enniski
02:25:31
Beautiful. You just need one example from staff to crack the nut... they see the client value.
Peter Durand
02:25:32
EXAMPLE: “customer” = 7-member committee, but affects thousands or millions of citizens.
Jodi Rai
02:26:39
QUESTION: Will the slides be shared? (sorry I was late joining ... if this was already covered)
Gbanyan Sumo
02:26:40
i am just joining but i can't hear anything
ldelacanal
02:26:41
I second your example, @Peter Durand
Nick Francklin
02:27:35
I can hear but see nothing
Jon W.
02:27:43
volume just got much louder, for your tech notes
Steph
02:28:12
I lost signal for about 5 mins, back on but can not hear anything
Iliriana Kacaniku
02:28:43
An great guidance on using DT for public services, there’s a good one from IDEO and NESTA in this link: https://media.nesta.org.uk/documents/nesta_ideo_guide_jan2017.pdf
ianhow
02:28:54
Thank you Jodi!
Lucas
02:28:55
how we convice our bosses to embrace HCD?
Paul Conteh
02:29:06
This was a great lecture! Thank you, Jodi!
Ali Isa Musa
02:29:17
Thank You Jodi
Guy
02:29:28
Great talk, thanks!
Lucas
02:29:31
I have a question.
Kristine Mae
02:29:36
Great talk!
Tina Pilon
02:29:47
This is very similar to Lean Problem Solving, creating a Current State Assessment with Voice of Customer for Process Improvement.
Iliriana Kacaniku
02:29:51
An inspiring lecture Jodi. Thank You!
enniski
02:30:16
@Tina Pilon, absolutely, they often converge
Melissa
02:30:25
Can someone type our Mr Clack's question so we can have a good sense of what he is asking?
Apolitical
02:30:38
Can we compare how awesome a product makes someone feel, vs the design of public services designed to support those in greatest need/to improve health etc?
Melissa
02:30:38
Oh we're getting a recap! NVM
Tina Pilon
02:30:40
You can measure service and process outcomes along with 'feeling'
enniski
02:31:27
yes, public service value chain, ends with confidence in goverment
Wendy Landau
02:32:52
please repeat Steph's question or comment as the beginning part was breaking up for me
BradB
02:32:56
Not sure that trust is the analogue to feel when comparing poilcy to products. For me, the issue is do we increase the total, overall welfare
Tina Pilon
02:33:40
Doing voice of customer assessment up front helps to define required outcomes and measure effectiveness so that we get the services right - and create public confidence
Lucas
02:33:46
how we convice our bosses to embrace HCD?
Melissa
02:33:56
Data can demonstrate that overall welfare is increased / quality of life is improved / etc, but that doesn't mean that the users will necessarifly agree that it is.
Melissa
02:34:18
So, I do think trust / feel is very important.
Seray Pulluk
02:34:26
I second Melissa
Gavin.Skull
02:35:01
http://pdronline.co.uk/Portfolio/evaluation-of-niil
enniski
02:35:04
@Melissa, the client in public service may not always like the answer. Sorry that is a parking ticket and you have to pay it. We focus on making it easier, frictionless, clearer...
BradB
02:35:06
But that is where research, i.e. stakeholder consultation and collective learning wth stakeholders can verify what you are learning from more technical measures
Peter Durand
02:35:07
Great and free resource for educators: https://designthinkingforeducators.com/
Wendy Landau
02:35:26
totally agree, Melissa - we have very strong findings on a health issue (preconception health) from around the world - but trying to work out how to interest young women in Soweto in it at all
James
02:36:20
Hi Jodi, could you speak to or give an example of where NAVA's work achieved the triple bottom line, i.e., improved wellbeing, greater public value, and lower cost for taxpayers. Actual figures would be quite helpful.
ianhow
02:36:38
receiving nothing new from this research (nothing innovative) is not a problem! It can actually be used to validate our own assumptions and help defend our requests for more funding and the like
Wendy Landau
02:36:48
I think we need to be aware of differences between how this can work in high-income countries as opposed to Low or medium income countries where trust in govts can be extremely low and skeptical among '"users"
yanish
02:36:53
Question - however I do not have a microphone so I can only type... How can we conduct user research in government when we are limited on direct contact with clients (our users)? What tools or research methods can we use?
Gavin.Skull
02:37:19
An Overview of Service Design for the Private and Public Sectorshttp://pdronline.co.uk/files/download/706c925b67d3982
corey.tomsons
02:37:20
+1 to yanish's question.
Jessica
02:38:35
+1 to yanish's question also!
Seray Pulluk
02:38:45
+ yanish
Jodi Rai
02:38:55
Question - I'm curious about people's exerpience with design thinking and internal services such as Human Resources/Organizational Development/Employee Engagement? The Canadian Federal Government is heavily regulated when it comes to HR work and much of the work being done is more research by looking at examples from other sectors and then giving recommendations ... vs. the end-user experience.
David Christensen
02:39:00
++ Yanish
Jessica
02:39:02
Thanks to everyone who is sharing links to helpful websites and resources!
Bianca Tomazeli Montreal
02:39:08
Greattttt thanks a lot!!!
Kristine Mae
02:39:15
+1 yanish
Mario Nicolini
02:39:42
+1 to yanish's question.
Seray Pulluk
02:39:44
+ Jodi
Apolitical
02:39:44
By popular demand, Yanish’s question is next!
Peter Durand
02:39:49
video for later: Kevin Starr, funder of social entrepreneurs on meaning impact of innovative ideas in resource-challenged environments. https://www.youtube.com/watch?v=UMEpvxGBkFU
corey.tomsons
02:41:13
Another take on user research: ethnography. See https://inwithforward.com/approach/
BradB
02:42:37
Jodi, I work in Cdn Fed Gov't and would like to discuss this with you at some point, as I have an interest in employee skills and career development
Melissa
02:43:11
There are processes in the Cdn federal government to seek approval for direct user research. It is important to include the desire to do this at the issue identification stage and begin briefing up on this. You will need to work with your Comms teams on "public opinion research design". Many depts also have research specific groups that will have processes that they can guide you through. Finally, you can cover this in policy proposals (such as Memoranda to Cabinet, Budget documents, etc). So while we have limited direct contact, you need to identify who in your organization does have regular contact, while at the same time looking at different approval processes to get the go ahead to engage / consult. (Note, I'm speaking to policy / program development).
Peter Durand
02:43:23
Jan Chipchase, master in field research, has published tips for teams conducting field research with the goals of safety, accuracy, and ethical interaction: https://www.thefieldstudyhandbook.com/
Jessica
02:43:24
One way we're looking at addressing the issue of restrictions on contact with citizens is trying to raise awareness with decision-makers around the difference between user research and public engagement. The latter is highly restricted, we're working to make a case that user research is actually a risk mitigation strategy!
ianhow
02:43:25
InWithForward is amazing! we've worked with them here at the CoE
LKanhai
02:43:28
Sometimes your immediate user might not be the end-user, it might be an internal "customer"
Bianca Tomazeli Montreal
02:43:30
Does anybody a ressource that gives an overview of the processes/steps for making a policy? I'm curious to learn more from others and compare...
enniski
02:43:32
Right on, right question!
Lucas
02:43:50
Question: How we change culture of doing politics so we can use HCD? How to convince polymakers to use HCD when they are not in the mood to use? Is there understandable?
David Christensen
02:44:19
Answer to the question "Why am I not allowed to talk to users" is often "We don't want to set expectations while we're figuring things out"
Peter Durand
02:44:46
Good point @David
ianhow
02:44:48
@yanish's question ..... if you're totally inhibited from reaching out to citizens, you can create profiles of said citizens and test those internally. Not ideal, of course
Ananya
02:44:59
I am new to the term "human centred design". Coming from the development/NGO sector, what I understand is that it is similar to community participatory methods of research. Please correct me if I am wrong. Will be helpful for me to understand if I am thinking in the right direction
Peter Durand
02:45:42
@yanish agreed that Personas exercise is a way to build empathy if there is not access available.
Aura Cruz
02:46:12
I work in policy and compliance and am also a trained Anthropologist. There are thousands of individuals working in human-centred approaches by applying the primary tool of ethnography. Reach out to a fellow applied anthropologist - you would be surprised how much work we are doing. There is a a couple of conference and work you can review by going to these websites: Ethnographic Praxis in Corporatation (EPIC - https://www.epicpeople.org/) and Why the World Needs Anthropologist (WWNA - https://www.applied-anthropology.com/) with a free upcoming conference in Oslo, Norway.
Peter Durand
02:46:17
https://www.innovationtraining.org/create-personas-design-thinking/
Jessica
02:46:37
You can develop personas and start using them to inform decision making, and then if you start to generate interest and buy-in you can talk about the limitations of your personas - since they aren't based on solid user research *yet*... if you could conduct some user research you could flesh them out further
enniski
02:47:10
https://medium.com/@angelquicksey/service-design-for-policy-b0a9408dced1
yanish
02:47:14
Thanks everyone - we have been exploring persona exercises as alternative options!
Janice.Bushe
02:47:17
Difficult to hear.
Peter Durand
02:47:24
Agreed, @jessica … Personas can be a validating exercise to make a case for research funding/approval
ianhow
02:48:19
@peter .... can we connect after this webinar? Appears I could learn much from you! Ian.Howatt@edmonton.ca. Thx!
Peter Durand
02:49:26
We also encourage bringing in peers from other organizations to explain how they have used UCD. The goal is to lower the risk for the “approvers” of the project.
Margaret.Stead
02:49:45
i dont have a microphone - could jodi repeat her sentance about “Digital transformation is not new skills, it’s a balance of old skills and new skills” – similar quote from Jodi earlier in presentation
Jessica
02:50:55
Yes @Peter Durand - great point! Show that other jurisdictions are using HCD and we need to get on board.
Peter Durand
02:51:37
Exactly… need to make it safe for policymakers. They tend to be “late adopters”, to say the least!
BradB
02:52:07
developing personas is a hall mark of design thinking. Thank you for posting some of these links on creating personas
ECA Collaboratory Edward Stewart
02:52:09
Has anyone created a “Human-Centered Design” toolkit for internal training at their organization? Especially if they could share with the group, or with me privately. I work at the State Department and I am currently in the process of creating a guide for staff who work on international exchange programs. You can see more about my team here: https://eca.state.gov/programs-initiatives/initiatives/collaboratory/
NewtonJ
02:52:26
Yes! But does anyone else find it difficult to locate case studies for HCD in policymaking? There are a handful that I've found, but not in the specific space of environmental policy
enniski
02:53:47
Awesome thanks jodi and apolitical
ianhow
02:53:52
@jesssica - no problem
Jodi Rai
02:53:56
Thank-you! Thank-you!
Aura Cruz
02:53:58
@NewtonJ - I have many examples I can share. Connect on Linkedin if you would like - Aura Cruz (Alberta, Canada)
ianhow
02:54:03
thanks everyone!
Peter Durand
02:54:07
Amanda Nguyen is using UCD for policy change! https://www.risenow.us/
Gavin.Skull
02:54:07
Very useful everyone. Thanks.
Amir
02:54:10
Tnx!!
emily.herdman
02:54:11
Thanks!
Rafael Sordili
02:54:11
Thanks!
Lucas
02:54:11
Thank you Jodi.
Peter Durand
02:54:13
THANKS, GUYS!!!!
Jessica
02:54:13
Thanks so much all!
luizm
02:54:14
Thanks!
Betzy Butron
02:54:14
thanks
Paul Campbell
02:54:19
Thanks
ianhow
02:54:20
thank you!
Barbara Jachs
02:54:21
Thank you Jodi!
shamin.malmas
02:54:21
thanks
jacqueline.jean
02:54:22
Thank you Jodi!
Kristine Mae
02:54:22
Thanks
David Christensen
02:54:23
Well done! Thanks.
Susan
02:54:23
Thanks all
Rivonia
02:54:24
Thanks Sean and Jodi!
Andrew Sternberg
02:54:25
Thank you very much - really interesting conversation.
Erin
02:54:33
Wonderful!!
Gavin.Skull
02:54:33
Great Jodi!
Gustavo
02:54:45
Than you from Mexico!
ECA Collaboratory Edward Stewart
02:54:50
Great session. Thank you!
Gethin Jones
02:55:03
Thank you
Costas Apostolopoulos
02:55:09
Thank you very much
Tri
02:55:24
Thanks Jodi & Sean!
Joanna P
02:55:31
To get around public servants' limitations to getting user feedback directly, there are indirect research tools, such as public opinion research - e.g. Canadian Federal Government employees have free access to tools such as the Media Technology Monitor.
Seray Pulluk
02:55:39
Thank you Jodi & Aplitical team!
Seray Pulluk
02:55:46
aPOLITICAL*
Lucas
02:55:53
thank you for the session