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Bring in the Experts - Governance - Disputes Resolution Schemes panel discussion - Shared screen with speaker view
Financial Advice New Zealand
22:49
Good morning everyone. Welcome to our 68th Bring in the Expert Webinars. You have all been muted and your videos turned off but feel free to ask questions down the side bar in the chatroom and in questions and answers. Katrina Shanks will ask the questions on your behalf.Enjoy the webinar!
Leigh Hodgetts
23:00
morning.
Katrina Shanks
23:19
morning to you caller
Gary Cavaney
29:12
We can hear you fine in overcast cambridge
Manasi Rataul
29:16
Good morning , yes
Mark U
29:18
Yes
Ramesh Parmar
29:26
loud and clear
Elise Vine
30:02
As a FAP
Andre Stokes
30:05
yes FScl have me both
Glenys Wilson
30:06
FAP
Glenn Gilbert
30:08
Financial adviser
Manasi Rataul
30:09
Both Financial Adviser
Virginia Nelson
30:09
FAP _ Both
Ross Frater
30:09
FAP
Collen Holder
30:11
Both
Tina Chen
30:12
Both
Charlene Overell
30:13
Both
paul carrick
30:14
FA
Elise Vine
30:15
both
Andy Hart
30:15
both
Mark U
30:15
Both
Kathy Wright-St Clair
30:20
Both
Tony Caldwell
30:21
Both
Campbell Egen
30:21
both
Michael White
30:26
Both
Kane Woodward
30:45
Fap for company and FA as an indiv attached to the FAP and both disputes
Greg Coldicutt
35:19
If the client complains about the premiums rises the Insurers inflict on them each year, how is that a complaint about us or our advice??
Kathy Wright-St Clair
38:36
Can we get copies of the presenters power points
Karen Stevens
56:35
Hi, if the complaint is about the provider, assist the client to get to the provider's complaints process. It's advisable not to represent the client, in case there is a conflict of interest.
Nikhil ghate
01:02:32
Hi Karen, Greetings. I see a question from "Anonymous Attendee' that asks "How do you define a "Client" and where we can find this definition. If you wish you may advise this person that, Clause 2, Part 1, of Schedule 5 of the FMC Act 2013 provides this definition. I am sorry the reference is a tad mouthful but then when it comes to legalese one needs to be exacting and specific. The link is: https://www.legislation.govt.nz/act/public/2013/0069/latest/whole.html#LMS465850
Karen Stevens
01:03:39
Excellent - thanks for you assistance - I knew it would be somewhere in the new legislation!
Karen Stevens
01:04:30
sorry - spello - your assistance
Katrina Shanks
01:06:40
Who are clientsIn this Act, a client,—(a)in relation to a financial advice service, means a person who receives the service (whether or not on payment of a charge); and(b)in relation to a client money or property service, means the person on whose behalf the client money or client property is received, held, paid, or transferred under the service (but excludes the product provider); but(c)does not include a person who receives the financial advice or client money or property service from another person if the service is both provided and received in the course of, and for the purposes of,—(i)the same business; or(ii)the businesses of related bodies corporate; or(iii)the businesses of a group of entities that consists of a licensee and its authorised bodies.ExampleIf a company employee (A) gives financial advice to the board of directors on investments to be made by the company, the directors are not clients of A. However, if A, in the course of business, gives that same financial advice to anot
Leigh Hodgetts
01:28:49
Thanks everyone! that was very helpful :)
Jude Drummond
01:29:10
Thank you
Elise Vine
01:29:19
Thanks everyone