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Speaking Our Language - Client Conversations - Shared screen with speaker view
Jo Cook
01:45:27
VIDEO OFF PLEASE
Brian Dooley
01:53:58
Howdy.
Peter Welch
01:54:04
hello, I’m Peter from AOCS
Jo Cook
01:57:39
Welcome everyone
Jo Cook
01:57:47
Hi Madeline, lovely to see you here!
Jo Cook
01:58:26
http://www.journalonline.co.uk/Magazine/63-10/1026412.aspx
Jo Cook
02:00:22
Are you seeing these challenges too?
Jo Cook
02:01:26
Madeline, do you mean that you can work through those challenges?
Jo Cook
02:01:35
Madeline, Remember to change your "To" setting in chat to "All panelists and attendees" for everyone to read your chat comments!
adele duckworth
02:03:43
time is an issue but also importance
Brian Dooley
02:03:45
In the US we have Better-Angels.org to help liberals and conservatives talk together, in our Divided States. People can no longer isten as we've become too polarized.
Peter Welch
02:03:46
there’s always a big difference between transactions and being human
adele duckworth
02:03:49
i mean by importance.....
Jo Cook
02:04:32
Peter such a good point - the transaction and process can take over the human element can't it
Jo Cook
02:04:45
Thanks for clarifying Adele
Jo Cook
02:05:00
“Small Talk. Big Deal.” https://www.theconversationspace.com/our-thinking/press-training-journal-small-talk-big-deal/
Jo Cook
02:05:25
Eric Berne http://www.ericberne.com/eric_berne_biography/
Jo Cook
02:05:30
Oh let me do that again!
Jo Cook
02:05:40
“Small Talk. Big Deal.” https://www.theconversationspace.com/our-thinking/press-training-journal-small-talk-big-deal
Jo Cook
02:05:46
You can click on these links
Jo Cook
02:05:59
Eric Berne - http://www.ericberne.com/eric_berne_biography
Jo Cook
02:06:22
What about you, how do you build trust in a client relationship? Do you have a story you’d like to share with us?
Jo Cook
02:07:22
Madeline yes, I think they will get emailed to you
adele duckworth
02:07:23
when am trying to build trust i really spend time on telling them who i am as a personal (i suppose a little personal spec) and encourage the same to see any comminalities so we can relate to, this enables me to build more of a relationship i feel
Jo Cook
02:07:44
Adele great point, it's the personal connection!
Madeline Paterson
02:08:00
The 'complexity of beliefs' is an interesting concept...
Jo Cook
02:08:18
Madeline how so? In connecting, or the challenge of working with that?
Jo Cook
02:08:35
Conversational Wisdom: https://www.theconversationspace.com/our-thinking/mastering-conversation/
Madeline Paterson
02:11:26
To trust me, to reveal something of their self, to enable me to reveal something of my self too. To make me feel that, "Yes I can work with you."
Peter Welch
02:11:27
that model works well with the ‘thinking partner’ concept, which I am promoting now https://www.peterwelchpartnership.com/:
Jo Cook
02:11:38
Thanks Peter
Peter Welch
02:11:46
imposter syndrome!
Jo Cook
02:12:04
**************************************** 20 minutes in
adele duckworth
02:12:12
i would think initally what am saying isnt working, i would be thinking do i need to pitch in a different way perhaps? - i would self relfect on how it could of gone better
Jo Cook
02:12:25
Oh Peter imposter syndrome is such a big issue, for so many people in work and life
Madeline Paterson
02:12:44
(I can become more formal, more constrained, somewhat defensive.)
Peter Welch
02:13:09
be yourself first, but be human - share some of yourself and your values
adele duckworth
02:14:07
yes that is really true
Madeline Paterson
02:14:15
(so you mean that it's not all about me?!! ;)
Peter Welch
02:14:29
who you are is how you show up!
Jo Cook
02:14:36
(Madeline, no, that can't be true!!)
adele duckworth
02:14:41
you never understand sometimes other peoples circumstances
Jo Cook
02:15:16
https://hbr.org/2018/01/why-do-so-many-managers-forget-theyre-human-beings
Peter Welch
02:15:20
true, we all have biases and judgements going on...
Jo Cook
02:17:15
Love curiosity, I think it's such a fundamental human and professional skill
Jo Gray
02:17:29
Sometimes it's just about giving people permission to be more human, once you do it, everyone follows
adele duckworth
02:17:48
yes true!
Jo Cook
02:17:51
Jo, good point. Sometimes we can be too formal perhaps?
Madeline Paterson
02:18:34
These points are great takeaways: be human, stay curious, keep things simple.
Peter Welch
02:19:06
I can go too far into being informal quickly sometimes!
Jo Cook
02:19:41
Screen-To-Screen Conversations: Are You Ready For Your Close Up? https://zoom.us/webinar/register/WN_c9QTWSjXQzmK6wUVPK97_w
adele duckworth
02:19:44
were will the next webinar be advertised to register?
Peter Welch
02:19:52
have the panellists seen demand for expertise increasing? I have
adele duckworth
02:19:59
ah ha!!
Madeline Paterson
02:20:00
A very well managed (and human) discussion between you. Many thanks.
Brian Dooley
02:20:55
Great and helpful webinar. Thank you!
Madeline Paterson
02:20:56
16th January - see you there if not before.
fionnuala mcintyre
02:21:03
fantastic webinar. Thank you. how do we access the links /references from the chat?
adele duckworth
02:21:04
thank you!!
Jo Gray
02:21:05
Thank you
Jo Cook
02:21:11
Today's webinar is from @convospace
Jo Cook
02:21:16
Today's Twitter hashtag is #ClientConversations
adele duckworth
02:21:17
i will be on 16th Jan!
adele duckworth
02:21:30
are you guys on twitter conversation space?