
02:22:13
Is the workshop in French? Is there a possibility to listen to it in English?

02:22:32
This is not the workshop playing

02:22:56
Someone's microphone is not muted

02:23:05
Is the workshop taking place?

02:23:14
Yes in 50 minutes

02:24:23
Ok, thank you

02:43:18
Welcome, everyone! We'll be getting started in half an hour, but in the meantime feel free to start introducing yourselves in the chat.

02:46:53
My name is Cameron, I work in Government Customer and Digital space in Australia.

02:47:38
Just a note too that everyone will be muted as they join, to reduce any background noise!

02:48:43
I am Alina from Republic of Moldova. For more than 6 years I am working in the field of communication and PR for the Governemnt (Ministry of Internal Affairs, Ministry of Economy and Infrastructure and the State Chancellery).As we are the most requested direction in crisis situations, as is Covid19, I hope this hour from Apolitical will give me new Government-citizen communication tips.

02:51:46
I am Cynthia in Nairobi Kenya. I work with Tax Justice Network Africa

02:52:41
How do the citizens like to communicate and interact (digitally, face to face or over the phone) with their government in the Republic of Moldova Alina?

02:53:06
Hi, I'm new Zoom and Apolitical. Is there a number we have to call to hear audio? or will audio come through Zoom when the meeting starts? (I'm based in the UK)

02:53:37
Thank you, I've joined through the Zoom app as my department has Zoom blocked

02:53:48
Hi Cynthia - what does the Tax Justice Network Africa do ?

02:54:14
Do you work with uk.gov website Amy?

02:55:32
Hi Cameron, no I work for Department for Work and Pensions

02:56:03
Hi Mr. Cameron! I have no a statistic. Usually people prefer face to face but in Covid case of course nobody want any touch )

02:56:48
Ok

02:57:23
What does everyone think of New Zealand's website for COVID-19?

02:57:56
https://covid19.govt.nz/

02:59:04
It's looks great. Very light and easy to absorb the information

03:01:04
This is the Victorian Government's website in Australia

03:01:19
https://www.dhhs.vic.gov.au/coronavirus

03:03:15
Hi Cameron. We are a regional NGO that does advocacy on taxation system that are for the people and pro poor. We speak up on harmful taxation systems that affect goverments and the people, as well as illicit financial flows.

03:03:17
Hello everyone! My name is Juan Almanza from UN Women Regional Office for the Americas and the Caribbean located in Panama City, Panama.

03:03:50
Hi everyone! I'm Valeria Eirin from ICLEI Europe. I'm from Argentina, currently based in Freiburg, Germany

03:03:58
Hello! My name is Jade Arnaout, I work in public affairs for the Royal Canadian Mounted Police in Edmonton, Alberta.

03:04:02
Hi .. Kendra here.. from Ontario's Regional Services Branch .. located in Peterborough

03:04:19
Hi all! I'm Lisa Garcia and I work on online communication with the Regional Government of the Azores.

03:04:20
Hello everyone. This is Mikee from the Philippines. I am with the Positive Youth Development Network.

03:04:20
Hello all, my name Rebekah Noseworthy. I work in Municipal government in Whitby, Ontario Canada. We’re located 40 minutes east of Toronto.

03:04:25
Hello everyone! I’m Iryna from EU4PAR, Kyiv Ukraine

03:04:31
Hello, I'm Andrea Miller, I work at the City of Indianapolis in Indiana, USA

03:04:31
Hi, I'm Jen Bodnarchuk from the City of Winnipeg, Manitoba, Canada.

03:04:41
Hii everyone 🙋🏻♂️I'm Deep from India.

03:04:43
Janet Hetherington her, Canada, Senior Communications Advisor with Canadian Food Inspection Agency

03:05:01
Hi! Sherry Sutherland, Ministry of Education, Ontario - happy to be here! :)

03:05:03
Hi, I´m Pablo, from Argentina. I work for Federal and State level legislators as economic consultant.

03:05:18
Hello everyone, my name is Vivek Shah and I work within the Digital Media Engagement Team of the UK Government's Department for the Environment, Food and Rural Affairs (Defra)

03:05:24
Suzanne Burke from Health Canada

03:05:35
Hello all, I'm Ketaki from India. I work with ICRW Asia.

03:05:38
Leah Cann, from friendly Manitoba, Canada

03:05:42
Hello, Stephen Barber from Winnipeg, Canada. Senior Policy Analyst at Manitoba Health (Provincial Ministry of Health)

03:05:50
Hi, I'm Jennifer, on the campaigns team at Defra, from UK Gov

03:05:52
Hi, I’m Julián from Argentina. Currently an advisor for federal legislators and the Argentine Embassy in Brazil

03:06:15
Hi, I am Alla Morrison with IFC/World Bank. Based in Washington DC.

03:06:43
Hi I'm Wayne from Alberta, Canada.Ministry of Alberta Children's Services :)

03:06:50
Hi, I am Bryony from Wales - currently working with Public Health Wales and South Wales Police on Violence Prevention

03:06:52
Hello, this is Olga from the Washington Foreign Press Center, U.S. Department of State

03:06:58
Kathy Goldschmidt from the Congressional Management Foundation in the US (Washington, DC)

03:06:59
Good morning, Alyshah here from the WSIB. We're located in Toronto, Ontario, Canada :)

03:07:06
Brad from Environment and Parks in Alberta Canada

03:07:22
Michael from Do Space in Omaha, NE, USA

03:07:29
Hi. I'm Kiran from the Ministry of Government and Consumer Services in Ontario, Canada.

03:07:33
Hi I'm Heather from Immigration, Refugees and Citizenship Canada, based in Vancouver BC

03:07:50
Ian from Edmonton, Alberta, work with City of Edmonton.

03:07:51
Hi, I'm Conall, I work in Civil Service Renewal in Ireland

03:07:54
Hi, I'm Tom from the Ministry of Health in Ontario

03:07:58
Siobhan from Ministry of Energy, Northern Development & Mines in North Bay Ontario, Canada

03:08:04
Hi everyone, my name is Sarah, I work for UNICEF in Niger and am originally from Germany

03:08:06
Hi, Regina Ramos with Manitoba Adult Learning and Literacy joining in from Winnipeg

03:08:10
I'm Wendy a research communications specialist at a research unit at the University of the Witwatersrand, Johannesburg

03:08:16
Hi, my name is Ardhi from the Ministry of Finance of Indonesia

03:08:19
Hi! I’m Alicia from the Immigration and Refugee Board based in Toronto.

03:08:32
Hi I am Danielle from Ministry of Children, Community and Social Services in Ontario. I am one of the Strategic Communications Leads in the IT area.

03:08:33
Hi from a provincial government in Canada

03:08:39
Please note that everyone will be muted once they join, to keep background noise to a minimum!

03:08:39
Hi everyone! I'm Andile Mxotwa from WCEDP( Western Cape Economic Development) in South Africa. I work for an NPO that works with the provincial government of the western cape on South Africa on coordination issues within their bureaucracy.

03:08:45
Hi! I'm Cerese from the Ministry of Ag in Canada.

03:08:46
Hi, I'm Chantal from federal government in Gatineau, Québec

03:08:55
Camille from Office of the Independent Police Review Director in Ontario, Canada

03:08:56
Hi Sarosh from Immigration, Refugees, and Citizenship Canada in Ottawa

03:08:59
Hi, Martin Whybrow here, from Kent County Council in the UK

03:09:03
Thanks so much to everyone who has introduced themselves so far

03:09:13
I'm Jean-Pierre Shamvu from IRCC

03:09:13
Hi, everybody,I'm Amadou, I work at UN Migration West and Central Africa

03:09:14
Hi, I am Nina from DPHHS in Montana

03:09:19
Hi! We are 3 people from the french governement behavioral science unit 👋🇫🇷

03:09:28
Hello everyone, I am Adisty from Indonesia. I am leading a volunteers a campaign to better communicate and distribute information on COVID-19 to urban grassroot communities.

03:09:35
Hi I’m Kajal, I work as a Strategy Advisor in the Cabinet Office of the UK Civil Service

03:09:57
Sounds interesting Aditsy

03:10:04
Hi Everyone. Am Vaster, Head of Solutions Mapping Accelerator Lab in Rwanda.

03:10:06
I am Stephanie from Communications at Transport Canada! *wave*

03:10:19
Hi I'm Jacqueline, I'm from ServiceOntario in Canada.

03:10:20
Hi all :-) I'm Lizzie, working in local government in London

03:10:22
Hi I’m Allyson from Barbados. I’m Communications Advisor UNDP Barbados and Eastern Caribbean

03:10:26
Hi Everyone, Stephanie representing a Regional government in BC, Canada

03:10:26
People from all over. I am Joe, from Ontario Canada

03:10:28
Hi everyone. I'm Laurel from Alberta Agriculture and Forestry in Edmonton.

03:10:30
Dana from City of Barrie

03:10:32
Rachael Dolan from Elections Canada, social media team!

03:10:33
Welcome to everyone joining! We'll be getting started in just a couple of minutes.

03:10:35
Hi everyone, I'm Mary Margaret (MM) Powrie with the Ministry of the Environment, Conservation and Parks in Toronto, Ontario, Canada.

03:10:38
Hi, I'm Mandy from Health Canada in Ottawa

03:10:41
Hi, My name is Lori Selig. I work in the communications unit at the Atlantic Canada Opportunities Agency in Halifax, Nova Scotia.

03:10:48
Hi, I’m Thomas from France, Local government

03:10:53
HI I am Anita Rwelamira from South Africa doing the communications at Government Technical Advisory Centre( GTAC).

03:10:57
Hi everyone! I'm Val from the Philippines and I am working for an iNGO.

03:10:58
Hi there! I'm Shawn, with the Natural Research and Engineering Research Council of Canada

03:11:01
Hannah from e-Residency of Estonia - Hi!

03:11:04
Diane from eastern Pennsylvania - Dean of the School of Natural and Health Sciences at Moravian College.

03:11:05
Hi, I'm Martine from the OECD in Paris, I head up the Communications Unit in the Statistics and Data Directorate.

03:11:06
Hi, Jenn Fink here from the Ministry of Parks, Culture and Sport in Saskatchewan

03:11:11
Hi everyone! l’m Anastasia from UNDP Ukraine ( Vinnitsia city)

03:11:17
Bronwyn here, from the Treasury Board Secretariat in Canada

03:11:27
Hi everyone - Justin Soles from NRC in Canada! Nice to meet you all!

03:11:27
Jacob from Nottinghamshire, UK :)

03:11:29
Hi all, I'm Karine Badr, from the OECD's open government team, working on an international report on public coms

03:11:39
Jue Zhang from Immigration, Refugees, Citizenship Canada.

03:11:40
Hello, I’m Aline, from Sao Paulo, Brazil

03:11:43
Alison from City of Guelph - Canada!

03:11:43
Hey there, Kaitlin Burroughs from the Ash Center at Harvard Kennedy School

03:11:44
Hi everyone, Crystal here from City of Guelph

03:11:44
Hi all, Xenia Koumi from a Public Health team in a London council

03:11:44
Brian Lazzuri Coady International Institute at St. Francis Xavier University

03:11:46
Hi, Nataliia Yeremenko, UNDP Ukraine (SDG Coordinator based In Donetsk Oblast)

03:11:48
Hello everyone. I'm Susan from the U.S. Department of State.

03:11:55
Hi, this is Beverley with Water Resources Control Board in Sacramento California.

03:12:00
marcus huang from Ontario public service, canada

03:12:02
Hi everyone, I am Luciana Arlidge from UNDP

03:12:03
Hello Benoit, from the Swiss Federal Office of Civil Aviation

03:12:07
Hi, Teresa from GIZ in Zimbabwe

03:12:08
Peter from Conservation and Climate in Manitoba

03:12:09
Thank you Cameron, yes we need to find a better communication strategy since the information is not getting through as well as needed. We are just starting so its exciting to be here.

03:12:11
Hi, Sue here, from Cyber Security Innovation at the Dept for Digital, Culture, Media & Sport (DCMS), London, UK

03:12:16
Hi all - I'm Kathleen from US Embassy London.

03:12:25
Simone here from the Child and Youth Refugee Research Coalition

03:12:29
Hi everyone, Kate from the Greater London Authority

03:12:33
Hello! I'm here from the Royal Society of Arts in London

03:12:38
Hi everyone :) This is Sarah from the Ministry of Children, Community and Social Services in Ontario, Canada

03:12:42
Hi, I’m Jennifer, I am Marketing Manager Arts Department British Council

03:12:43
Hi all. Several colleagues joining from U.S. Embassy London here.

03:12:47
Greetings from UNFPA's Asia-Pacific Regional Office in Bangkok. Roy Wadia, Communications Advisor, hope all of you are well and safe.

03:12:47
HI Maya from the Educational Authority in Dubai

03:12:53
Hi everyone, it's Olivia Fox here from the Home Office in the UK

03:12:54
Hi everyone, Tanya from Wales - working for Welsh Government

03:12:55
Lucy from the Royal Society, London UK

03:13:00
Hi Olivia here from London GLA

03:13:03
Hi All, I am Therese from ReAct - Action on Antibiotic Resistance

03:13:03
Hello from Kingston, ON, Canada

03:13:06
Hi! Elissa from the End Violence Partnership.

03:13:09
Morning/afternoon/evening all, Ciaran from the International Civil Aviation Organisation in Montreal!

03:13:10
Hello, I am Adrienne from the City of Waterloo, Ontario, Canada

03:13:11
Myra from Ontario Ministry of the Solicitor General - hi all

03:13:11
Hi! Jean from the OECD

03:13:12
Greetaings everyone, Ian here from Defra in the UK

03:13:13
Hello - I'm cherelle from British Council, London

03:13:14
Jillian from Treasury Board of Canada Secretariat Senior Analyst Gender and Technology

03:13:15
Yokofro

03:13:15
I'm Simone from Ministry of Labour, Training and Skills Development, Ontario Public Service, Canada

03:13:15
Alan here from Ontario

03:13:17
Hello, Lesley from Public Health Wales (UK)

03:13:18
Lyn from ServiceOntario in Toronto, Canada

03:13:19
Hi, Victoria from FDA trade union here

03:13:20
Hi, Annie Osborne here from Vital Voices in the US

03:13:20
Hello all from Mahone Bay, Nova Scotia, Canada

03:13:21
Hi. Lorne Blumer from Supply Chain Ontario with the Province of Ontario in Canada

03:13:21
Liz Forsberg from the Ontario Trillium Foundation working out of Toronto

03:13:22
hi, Sherine from Toronto, Canada

03:13:22
Hi all, Ellie from Department for Education in the UK

03:13:22
Hi, Dani here from Defra in the UK

03:13:24
Hello, Emily from Flagstaff, AZ

03:13:25
Eric from Michigan State University Extension, Lansing, MI, USA

03:13:26
Linda here from Ministry of Transportation in Ontario, Canada

03:13:28
Hi, Chelsea from the Quebec Community Groups Network. Montreal, Canada

03:13:29
Hello Claire from UN Women.

03:13:29
Michelle Saulnier from Canada, Service Nova Scoita

03:13:29
Hi, Brad Finn from DCMS in UK

03:13:29
hi, eleanor here from Defra (UK)

03:13:30
France

03:13:30
Hi! Christine from the British Columbia Ministry of Agriculture

03:13:30
Sarah Russell - Government of Alberta,Community and Social Services

03:13:30
Hello. Michelle from Kelowna, BC Canada

03:13:30
Hi, Polly O'Brien from the Rappaport Institute in Cambridge, MA here. Thanks for including me.

03:13:30
Paris!

03:13:31
Hi, Eva from Red Cross EU in Brussels

03:13:31
hi, I'm Dai Brown, a social scientist from the Department for Environment, Food, and Rural Affairs in the UK

03:13:31
Renee from Eugene, Oregon, USA

03:13:31
Hi, Daniel from the State of California

03:13:32
Hi Everyone! Carly here from the Ontario Public Service

03:13:32
Norfolk, UK

03:13:34
Sweden

03:13:35
Hi, I am Esma Umerova, I work at UNDP in Ukraine (Kherson city)

03:13:36
Hi, Amrita here from the Environment Agency in the Uk

03:13:37
South of France!

03:13:37
Felencia from Virginia Department of Health in the U.S.

03:13:40
Hi Everyone from City of Hamilton, Ontario, Canada

03:13:40
Hi Laura from Toronto, Ontario

03:13:41
Hello from Regina, SK

03:13:42
Hi all, I'm Savannah from Defra

03:13:43
Brussels

03:13:43
Liliana Resende Uk- senior communications officer

03:13:44
Lindsay from the Ministry of Agriculture in British Columbia

03:13:45
Hello, Mariangela from the Inter-American Development Bank

03:13:46
Hi, Nina Ballantyne from Citizens Advice Scotland here. #

03:13:47
Amber from Health Canada (Ottawa, Canada)

03:13:49
Hi, Agnese from Brussels - Communications Coordinator

03:13:51
Cathy from the Province of Nova Scotia

03:13:52
Hi! I'm Sher from Ottawa, Canada

03:13:53
Mathieu from CEPREMAP Well-being Observatory.We are a NGO similar (but much smaller) to UK's What Works Wellbeing

03:13:55
Hi, Paloma Alonso here, Technical Advisor at Ministry of Transport, Spain

03:13:56
Yoko from Manitoba Sport, Culture & Heritage, Winnipeg, Canada

03:13:58
Hi, I'm Liubov Pavlovych from Ukraine, UNDP, Uzhgorod city

03:13:59
Demian - Government of Canada

03:14:02
hello! Susie Floresco, Manager (A) Web Stewardship and Domain Registrar - Government of Ontario, Canada <g>

03:14:03
Hi, Amadou from UN migration West and Central Africa

03:14:06
Hi, Bhavini from HM Treasury uk

03:14:06
Hello! I'm Diana from Toronto, Canada

03:14:07
Hi! Cheng from the Philippines.

03:14:09
Hi from Maynard, Massachusetts (near Boston) in the US.

03:14:09
Hi Colin from Ottawa in Canada - Government of Canada

03:14:09
Welcome Baby Scott!

03:14:10
Hi, I'm Jack Smyth from Saint Paul, Minnesota

03:14:10
Huntsville, Ontario Canada

03:14:11
Jaime, Communications, Water Services & Resources, City of Calgary (Alberta, Canada)

03:14:11
Alex - Government of Ontario

03:14:14
Hello, Wesley from Toronto

03:14:17
Hi everyone! Effie from the Ontario Public Service, Canada

03:14:19
Hi, Courtney from Flagstaff AZ from the City of Flagstaff Sustainability Dept

03:14:25
Hi Sarah-Jane from London

03:14:26
Burke here from Hamilton, Ontario, Canada

03:14:29
Hi, Cristina Cosma from the European Commission

03:14:34
Hi! Lika from UN Office of Legal Affairs.

03:14:36
Hi, Sarah from LIFE IP Natural Course, UK

03:14:39
Hi all, Hope from Health & Wellness, Nova Scotia, Canada

03:14:46
Hi! Mel here also from the Ontario Public Service.

03:14:46
Hi Nick Flores from Ontario, Canada

03:14:48
Sanjana from HR - City of Hamilton

03:14:51
Julia from Urban Sustainability Directors Network in US / Based in Seattle

03:14:52
Hi everyone, Rachel from Bernard van Leer Foundation, The Netherlands

03:14:54
Hi, Niamh from CES in Dublin, Ireland

03:15:00
Good morning! Ley-Ann from Winnipeg, MB

03:15:01
Koryn from Regina, SK, Canada. I have an 18th month old, she's having a dance party with Grandma :)

03:15:06
Alia from the Min. of Ed, Ontario Public Service

03:15:08
Hi everyone, Ivaylo Spasov, Communication for Social Change Officer at UNICEF Bulgaria - thank you so much for organizing this crucial call with such distinguished speakers :-)

03:15:08
Eric from ONS UK.

03:15:09
Hi everyone. Ling here, an MPP student at Cambridge

03:15:11
Hi Simon from Council of the EU, Brussels, Belgium

03:15:14
Amy from City of Hamilton

03:15:16
Hi Jennifer Oroilidis here from Mental Health Europe, Brussels

03:15:16
Hi - I'm Libby Ferrandi: I look after communications for the Western Cape Economic Development Partnership in Cape Town, South Africa. We're a not-for-profit company focused on fostering partnering for better public sector service delivery.

03:15:18
Hi Madhavi Manian, HR, Ontario, Canada

03:15:28
Victoria from Dept. Public Expenditure & Reform, Ireland

03:15:29
Hello from Ontario Public Service in Toronto, Canada!

03:15:30
Hello, NHS in England, currently in Lincoln, Lincs.

03:15:32
Hello all! Irene Grubb, Ontario Public Service, Canada.

03:15:35
Hey fellow participants. Save band-width for the world and turn off your camera. We really don't need to see what you look like.

03:15:45
Hi, Ruby from Department for Business, UK

03:15:49
Tom here. Dept. Business, Energy and Industrial Strategy, UK.

03:15:51
HI, Steve from the McMaster Health Forum, Hamilton, Ontario (Canada)

03:15:56
Good morning all! Christine from Victoria, B.C Canada

03:16:01
Hello, Lily from Elections Canada

03:16:01
Alessandra, working for UNDP Regional Bureau for Arab states

03:16:03
Hi, Nerys from Public Health Wales

03:16:08
Hello all! Giuliana, from Ottawa, Canada!

03:16:08
Hi all, Ashley, NHS Consultant in Public Health, Public Health Wales, UK

03:16:15
What challenges are you facing around COVID-19 at work?A. Communicating effectively with the publicB. Managing misinformationC. Communicating internally with my own teamD. Looking after my own or others’ personal wellbeingE. Information gathering and learningF. Something else (please share on the chat!)

03:16:17
Good morning, Raquel from Brazil.

03:16:41
Graham from Ontario's heritage ministry

03:16:44
I would say yes to all of them but it only allows one selection

03:16:45
Can't choose more than option in the poll ...

03:16:47
c

03:16:48
Hi all, Cail from Vancouver, Canada

03:16:48
C

03:16:49
A/E

03:16:49
A

03:16:49
A

03:16:49
Hi Gosia Lawes with West Lothian Council supporting the delivery of digital agenda across the council and also a PdD researcher at Stirling University

03:16:50
Katy from City of Hamilton, Canada

03:16:50
All of the above? :)

03:16:50
A and D

03:16:51
c

03:16:51
A

03:16:52
D

03:16:56
Can be several of them?

03:16:56
E

03:16:57
All of the above!

03:16:57
E

03:16:58
Meaghan McClurg from Calgary water utility

03:16:59
E

03:16:59
Carlos Paiva from Brazil

03:17:00
A

03:17:00
All of the above (in terms of the choices)!

03:17:02
Amir from City of Atlanta, USA

03:17:03
CD

03:17:03
Enaging with stakeholders two-way

03:17:03
Getting timely buy-in from Senior Executives across government

03:17:03
B

03:17:05
A, B, E

03:17:05
Paola Silva from Colombia

03:17:06
A, B, E

03:17:06
E

03:17:06
B, C, D

03:17:07
C

03:17:07
How to close the political divide in times of national emergency

03:17:09
My challenge lies is trying to stay helpful while all my projects shut down

03:17:11
A

03:17:12
Other - Business planning for the future

03:17:13
Poll didn't work

03:17:14
Hi, this is Daphne Stavropoulos from the NY Foreign Press Center, US Department of State.

03:17:15
Own key areas - stay low

03:17:22
my other - people who want to develop things and say 'no time for standards'

03:17:26
We have had a technology revolution to learn how to communicate with each other and our clients

03:17:28
C. Communicating internally with my own team

03:17:30
Mike from London - Cabinet Office UK

03:17:42
Projects being cancelled for no apparent reason. Lets keep as much business as usual going.

03:17:44
What are you most interested in learning about at the workshop today?A. The most recent data regarding communicating around COVID-19B. General best practices for communicating effectively with the publicC. How different demographic groups are responding to COVID-19 messagingD. Something else (please share on the chat!)

03:17:46
Changing processes to accommodate social distancing and emergency planning

03:17:48
C Communicating with my own team

03:17:48
Something else: Knowing how to 'predict the future' in terms of prepping comms to go out

03:17:54
C

03:17:56
B

03:17:56
C

03:17:57
C

03:17:57
C

03:17:57
B

03:17:58
C

03:17:58
B, C

03:17:58
B

03:17:58
C

03:17:58
B.

03:17:59
B

03:17:59
B

03:18:00
C

03:18:00
b

03:18:00
B

03:18:00
B

03:18:00
B

03:18:01
B

03:18:01
B

03:18:01
D

03:18:02
B

03:18:02
B

03:18:03
B

03:18:03
B

03:18:03
C

03:18:04
b

03:18:04
c

03:18:04
B

03:18:05
Communicating with stakeholders not so much the wider public

03:18:05
B

03:18:06
C

03:18:06
not seeing the poll

03:18:06
C

03:18:07
b

03:18:07
b

03:18:07
B

03:18:08
B

03:18:08
C

03:18:09
B

03:18:09
c

03:18:09
C

03:18:09
B

03:18:11
c

03:18:11
B

03:18:11
D - prioritising and managing stakeholders during a crisis

03:18:11
B/C

03:18:12
c

03:18:12
C

03:18:12
b

03:18:13
B

03:18:13
b

03:18:13
C

03:18:13
not seeing poll

03:18:13
B

03:18:14
C

03:18:14
b

03:18:14
C

03:18:15
B

03:18:15
B

03:18:15
C

03:18:15
Communicating with employees

03:18:16
B

03:18:16
C

03:18:17
C

03:18:17
B & C

03:18:17
b

03:18:18
where is poll

03:18:18
B

03:18:19
C

03:18:19
B

03:18:20
B

03:18:21
C

03:18:22
not seeing poll either

03:18:22
B

03:18:23
C

03:18:23
B

03:18:23
B

03:18:23
c

03:18:25
C

03:18:25
B

03:18:25
B

03:18:25
Communicating with business partners.

03:18:25
I did not get a second survey.

03:18:26
C

03:18:27
C

03:18:28
C

03:18:29
b

03:18:33
c

03:18:35
didn't get second survey

03:18:36
Also not seeing the second poll sheet.

03:18:37
Can't see the poll

03:18:38
C

03:18:38
poll didnt appear

03:18:39
From NCR Ottawa

03:18:41
no

03:18:43
could you repeat the question?

03:18:45
what poll

03:18:49
no poll available

03:18:59
So many different people sending information - don't know who to believe

03:19:00
B

03:19:03
C

03:19:03
b&c (how to address people living in high density areas, no access to running water)

03:19:08
C

03:19:09
B

03:19:14
Predicting the future implications!

03:19:18
B

03:19:23
How to share good news stories coming out COVID - people providing goods/ services

03:19:29
other - establishing the one authoritative sources of info - internal and external

03:19:45
How to not seem opportunistic when communicating about recovery ?

03:19:51
Have you previously run an A/B test or controlled experiment?A. YesB. NoC. Unsure

03:19:55
B

03:19:55
Communication on global health but different area

03:19:55
B

03:19:55
B

03:19:56
No

03:19:56
B

03:19:56
How frequently to communicate, when information is changing rapidly, without causing fatigue and overwhelm for recipients

03:19:56
b

03:19:56
B

03:19:56
B

03:19:57
C

03:19:57
No

03:19:57
No

03:19:57
b

03:19:57
Yes

03:19:57
B

03:19:57
A

03:19:57
A

03:19:57
B

03:19:58
B

03:19:58
B

03:19:58
B

03:19:58
B

03:19:58
A

03:19:58
A

03:19:58
B

03:19:58
B

03:19:58
No

03:19:58
b

03:19:58
b

03:19:58
B

03:19:58
b

03:19:58
b

03:19:58
b

03:19:58
B

03:19:59
C

03:19:59
B

03:19:59
b

03:19:59
B

03:19:59
B

03:19:59
b

03:19:59
A

03:19:59
b

03:19:59
Yes

03:19:59
B

03:19:59
B

03:19:59
B

03:19:59
B

03:19:59
B

03:19:59
B

03:19:59
No

03:19:59
b

03:19:59
No

03:19:59
b

03:19:59
A

03:19:59
no

03:20:00
B

03:20:00
b

03:20:00
b

03:20:00
A

03:20:00
No

03:20:00
b

03:20:00
B

03:20:00
B

03:20:00
b

03:20:00
b

03:20:00
A

03:20:00
b

03:20:00
c

03:20:01
B

03:20:01
Yes

03:20:01
b

03:20:01
No

03:20:01
no

03:20:01
No

03:20:01
b

03:20:01
No

03:20:01
Yes

03:20:01
B

03:20:01
B

03:20:01
C

03:20:01
B

03:20:02
B

03:20:02
No

03:20:02
C

03:20:02
CX

03:20:02
b

03:20:02
B

03:20:02
a

03:20:02
no

03:20:02
B

03:20:02
A

03:20:02
b

03:20:02
B

03:20:02
B

03:20:02
b

03:20:02
C

03:20:02
c

03:20:02
B

03:20:03
A

03:20:03
B

03:20:03
B

03:20:03
B

03:20:03
b

03:20:03
B

03:20:03
B

03:20:03
A

03:20:03
A

03:20:03
B

03:20:03
b

03:20:03
b

03:20:03
A

03:20:04
B

03:20:04
b

03:20:04
B

03:20:04
B

03:20:04
B

03:20:04
b

03:20:04
A

03:20:04
b

03:20:04
A

03:20:04
B

03:20:04
B

03:20:04
B

03:20:05
a

03:20:05
b

03:20:05
B

03:20:05
B

03:20:05
No

03:20:05
B

03:20:06
No

03:20:06
c

03:20:06
a

03:20:06
B

03:20:06
C

03:20:06
B

03:20:06
b

03:20:06
c

03:20:07
b

03:20:07
B

03:20:07
b

03:20:07
b

03:20:07
B

03:20:07
b

03:20:07
B

03:20:07
b

03:20:07
B

03:20:08
B

03:20:08
b

03:20:08
A

03:20:08
B

03:20:08
b

03:20:08
A

03:20:09
A

03:20:09
b

03:20:10
c

03:20:10
B

03:20:10
B

03:20:11
c

03:20:11
B

03:20:11
Yes

03:20:11
C

03:20:12
C

03:20:12
B

03:20:12
c

03:20:13
B

03:20:13
A

03:20:14
b

03:20:14
B

03:20:15
A

03:20:16
B

03:20:17
c

03:20:18
no

03:20:18
b

03:20:21
a

03:20:21
b

03:20:21
B

03:20:21
Can you post the question again?

03:20:21
b

03:20:22
b

03:20:23
a

03:20:24
b

03:20:25
a

03:20:43
questions aren't coming up for me

03:20:43
@bob tomasta - we can see your screen

03:20:46
Only the first poll launched

03:20:56
Why are people sharing their screens

03:21:05
Through what medium(s) has the government in your country been communicating messages relating to COVID-19? (multiple choice)A. EmailB. LetterC. TextD. TV broadcastE. Radio broadcastF. Billboards/street advertsG. Other (please share in the chat!)

03:21:06
same here ...... only the first poll launched

03:21:14
Social Media

03:21:19
TV Broadcast

03:21:19
social media

03:21:20
Social media

03:21:21
D

03:21:23
social media

03:21:23
c

03:21:23
Twitter

03:21:24
C

03:21:24
SoME!!

03:21:24
d

03:21:24
social media

03:21:24
Digital presence

03:21:25
social media

03:21:25
D

03:21:26
social media ads

03:21:26
Facebook

03:21:26
A, G (social media)

03:21:26
C

03:21:26
e

03:21:26
D

03:21:27
Poll answers are not submitting

03:21:27
Ads on social media including YouTube!

03:21:28
TV

03:21:28
social media

03:21:28
social media

03:21:28
Social media

03:21:28
social media

03:21:29
c

03:21:29
Social Media

03:21:29
all of the above

03:21:29
social media

03:21:29
social media

03:21:30
Social media

03:21:30
social media

03:21:30
social media

03:21:30
social media

03:21:30
Social media

03:21:30
A B C D

03:21:30
social media and web

03:21:30
Twitter

03:21:30
tv broadcast

03:21:30
social media

03:21:30
website

03:21:31
D

03:21:31
a,b,c,d,e,f,g

03:21:31
social media

03:21:31
social media

03:21:31
social media

03:21:31
Social media and website

03:21:31
All

03:21:31
social media- Twitter

03:21:31
Other: social media and online

03:21:31
C

03:21:31
social media

03:21:32
website

03:21:32
Social media

03:21:32
+ social media (France)

03:21:32
A. EmailC. TextD. TV broadcastE. Radio broadcastF. Billboards/street adverts\

03:21:32
all

03:21:32
Social media

03:21:32
social media, press conferences, media

03:21:32
official websites

03:21:32
social media

03:21:33
Social media

03:21:33
Social media and the web

03:21:33
Including print media

03:21:33
Social

03:21:33
social media

03:21:34
D, f, social media

03:21:34
social media

03:21:34
Social, emergency response signal/text

03:21:34
ALL

03:21:34
social media

03:21:34
Regular press briefing and social media

03:21:35
social media adverts

03:21:36
newspaper ads

03:21:36
social media

03:21:36
socials!

03:21:36
social media

03:21:36
lots in social media

03:21:36
Social media

03:21:36
G. websites, instagram, twitter, employee portal

03:21:36
Social media

03:21:37
b

03:21:37
Message alerts

03:21:37
Twitter

03:21:38
social

03:21:38
Internet

03:21:38
Social Media

03:21:38
Social media, TV and Radio

03:21:39
Social media and TV broadcast

03:21:39
ads

03:21:39
Social media

03:21:40
social media

03:21:40
in Ontario, the emergency management alert system was used

03:21:40
SOCIAL MEDIA

03:21:40
social media

03:21:41
Social media.

03:21:41
All

03:21:41
Social media!

03:21:41
social media

03:21:42
social media ads

03:21:42
social media

03:21:43
Social media

03:21:43
emergency texts

03:21:43
ABDE

03:21:43
Facebook Live Streeming

03:21:44
webpage and other social media

03:21:44
live stream updates

03:21:44
Social media, digital display and

03:21:44
Excellent communication through website and daily video updates

03:21:44
social media

03:21:44
YouTube Live

03:21:44
Official social media of govermen

03:21:44
Social media

03:21:45
social media(SA)

03:21:45
Twitter

03:21:45
social media

03:21:45
youtube

03:21:46
social media

03:21:46
chatbots

03:21:48
Through influencers and opinion leaders

03:21:48
Social media in addition to TV and radio

03:21:49
SMS

03:21:51
social media

03:21:51
social media

03:21:51
daily televised updates - both federally and provincially

03:21:52
websites

03:21:54
official website, social media

03:21:54
press release, livestream

03:21:55
ABC plus social media

03:21:55
website

03:21:55
Social media and daily updates online

03:21:56
Press conferences

03:21:56
Other: govt has a dedicated website

03:21:57
facebook

03:21:59
WhatsApp

03:21:59
social media. Websites

03:22:00
dedicated website in collaboration with a coding NGO

03:22:00
A b D E

03:22:02
Emergency Operations Centers

03:22:04
government dedicated website

03:22:07
Ontario used its cell phone emergency system

03:22:10
also through the mobile provider info at top of gsm screen

03:22:10
daily press conferences

03:22:13
twitter

03:22:17
website and social media

03:22:18
TV, media and dedicated website

03:22:23
website, twitter etc

03:22:23
Daily Press Conference, Social meda

03:22:25
can't see them

03:22:26
cell phone alerts

03:22:31
news releases, dedicated provincial web page

03:22:34
In Canada I've seen updates throiugh YouTube Live

03:22:41
Instant messaging too

03:22:44
How consistent are the messages on COVID-19 between different sources in your government?A. Very consistentB. Somewhat consistentC. Neither particularly consistent or inconsistentD. Somewhat inconsistentE. Very inconsistent

03:22:48
E

03:22:48
A

03:22:49
A

03:22:50
D

03:22:51
D

03:22:51
d

03:22:51
I'm in the US... Nuff said

03:22:51
B

03:22:51
B

03:22:51
B

03:22:51
a

03:22:52
a

03:22:52
a

03:22:52
D

03:22:53
D

03:22:53
D

03:22:53
A

03:22:53
A

03:22:53
A

03:22:53
B

03:22:54
c

03:22:54
D

03:22:54
b

03:22:54
A

03:22:54
a

03:22:54
B

03:22:54
D

03:22:54
D

03:22:54
A

03:22:54
a

03:22:55
a

03:22:55
A

03:22:55
A

03:22:55
B

03:22:55
Canada - A

03:22:55
A

03:22:55
a

03:22:56
A

03:22:56
B

03:22:56
D

03:22:57
B

03:22:57
A

03:22:57
b

03:22:57
D

03:22:57
A

03:22:57
C

03:22:57
A

03:22:57
B

03:22:57
a

03:22:57
d

03:22:58
D

03:22:58
b

03:22:58
D

03:22:58
B

03:22:58
B

03:22:58
A

03:22:58
A

03:22:58
D

03:22:58
B

03:22:58
A

03:22:58
A

03:22:58
A

03:22:58
A

03:22:58
A

03:22:58
b

03:22:58
D

03:22:58
A

03:22:59
D

03:22:59
D

03:22:59
C/D

03:22:59
C

03:22:59
e

03:22:59
B

03:22:59
C

03:22:59
D

03:22:59
E

03:22:59
E

03:22:59
A

03:22:59
B

03:22:59
E

03:22:59
D

03:22:59
D

03:23:00
A

03:23:00
A

03:23:00
D

03:23:00
A

03:23:00
B

03:23:00
D

03:23:00
A

03:23:00
C

03:23:00
D

03:23:01
B

03:23:01
E

03:23:01
A

03:23:01
B

03:23:01
D

03:23:01
A

03:23:01
A+

03:23:01
B

03:23:01
B

03:23:02
A

03:23:02
C

03:23:02
b

03:23:02
a

03:23:02
C

03:23:03
C

03:23:03
B

03:23:03
b

03:23:03
d

03:23:03
b

03:23:03
e

03:23:03
c

03:23:03
D

03:23:04
e

03:23:04
A

03:23:04
a

03:23:04
B

03:23:04
A

03:23:04
c

03:23:04
B

03:23:05
C

03:23:05
B

03:23:05
D

03:23:05
A

03:23:05
a

03:23:05
D

03:23:05
B

03:23:05
e

03:23:05
a

03:23:06
B

03:23:06
B

03:23:06
b

03:23:06
A

03:23:06
D

03:23:06
A

03:23:06
A

03:23:06
C

03:23:06
c

03:23:07
b

03:23:07
B

03:23:07
c

03:23:07
B

03:23:07
b

03:23:08
B

03:23:09
B

03:23:09
d

03:23:09
E

03:23:09
B

03:23:10
B

03:23:10
A

03:23:10
B

03:23:10
A

03:23:11
b

03:23:11
a

03:23:11
b

03:23:11
A - Canada

03:23:12
c

03:23:12
D - Somewhat Inconsistent

03:23:13
D

03:23:13
e

03:23:14
A

03:23:14
d

03:23:14
d

03:23:14
A

03:23:15
a

03:23:27
E

03:23:29
D

03:23:33
B

03:23:54
consistent but sometimes incomplete, or short on detials

03:23:55
A

03:23:58
B

03:24:01
not seeing results

03:24:04
30% very consistent

03:24:10
43% somewhat consistent

03:24:22
8% neither consistent or inconsistent

03:24:25
Should we be able to see any slides here?

03:24:27
14% somewhat consistent

03:24:31
5% very inconsistent

03:24:41
Thanks

03:24:42
will a recording of this session be available afterwards?

03:24:55
Yes, we’ll be sharing a recording tomorrow

03:25:00
yes recording will be available (see the email)

03:25:43
great, I'll join that so I can skip to the point ;-) thanks.

03:26:12
awesome

03:26:46
What’s Emily’s last name?

03:26:59
Falk

03:27:03
Thank you!

03:27:06
Hey fellow participants. Save band-width for the rest of the world and turn off your camera. We really don't need to see you.

03:27:25
Will we be able to access a copy of this talk?

03:27:31
Yes, battling with bandwidth

03:27:54
Hi all! If you can, it would be really helpful if you could turn off your videos and make sure to keep yourselves muted so we can hear the speakers.

03:28:28
Emily looks at how we can get people to change their behavior- it needs to come from government, scientists and other officials. Having the public know where they can find information is really key. This is because repeated exposure to the same messages helps change behaviour.

03:29:53
Won't it be more appropriate to say "physical distancing" rather than "social distancing"?

03:30:25
Many provinces have switched to "physical distancing" in Canada

03:30:42
Emily and her team are looking at what are the advantages and disadvantages of different behavioural changes and associated beliefs? What beliefs are worth trying to change?

03:31:00
Can people turn off their cameras please

03:31:14
I try and promote physical distancing

03:31:52
It’s important to identify different messaging frameworks. Once you’ve identified these you can A/B test and find out what works best to change people’s behaviors.

03:32:00
Some have intense anxiety and rough reactions when people step into their respective bubbles.

03:33:18
Name of this speaker again, please?

03:33:29
Molly Crockett

03:33:31
Molly Crockett

03:33:33
molly crockett

03:33:37
Molly Crockett - you can see her name in the lower left corner of the screen.

03:34:13
Molly’s perspective comes from moral psychologists- how do people make decisions based on what is right or wrong. In a pandemic you have behaviors that affect both individual health and other people’s health- this is important to note.

03:34:24
I am Chemutai Job Alunga listening in from Uganda

03:34:36
And Emily? Previous speaker

03:34:44
Emily Falk.

03:34:45
Falk

03:34:52
Thank you :)

03:35:31
It's a moral decision in the western world... in some parts of the world there's no moral decision to make - you have no water to wash your hands, you have no money to buy food so why would you buy soap? WHO/UNICEF, who many governments look to, need to ensure their messaging is relevant to context.

03:36:20
There is lots of work around how people make decisions on negative outcomes which affect themselves and other people. Research suggests people care more about protecting others than themselves, focusing on harm to others might be more effective than harm to only the self.

03:36:28
WHO in various countries in Africa adapted messages to their contexts

03:36:34
@VM - you make a good point. I'm wondering how multinational NGOs like the WHO tailor their messaging regionally...

03:36:50
If people don’t think they will get it, then the motivation to protect themselves is less effective.

03:36:55
To Molly: what about general persuasion principles about tailoring messages to peoples' self-interest?

03:37:26
@wendy landau - it would be good to see that? What I've seen in Sudan does not reflect context - there's no messages on not sharing food for example.

03:37:48
follow WHO-Afro on twitter @VM

03:38:11
When you ask people to stay home and frame it around an uncertain outcome e.g. it might help others, research shows this is less effective, because people are less willing to make sacrifices when the outcomes are unknown/not guaranteed.

03:38:45
Can you access a recording of the video if you don't have Zoom installed on your desktop?

03:38:47
@VM - a very good point! Cutural context and cultural practices are very important considerations as well.

03:39:04
Yes, Zoom recordings are mp4 files

03:39:06
Focusing on worst case scenarios can help people to take action.

03:39:13
Ok, amazing thanks.

03:39:47
thank you!

03:39:51
thank you

03:39:56
thank you Emily and Molly!

03:40:01
Thank you

03:40:07
Thank you all

03:40:08
Tx

03:40:13
Thank you Emily

03:40:15
Great job Emily and Molly!

03:40:24
thanks!

03:40:27
Wouldn't a problem with focusing on worst-case scenarios is that they'll either a) increase anxiety and/or b) cause cynicism?

03:40:37
Good job Molly

03:40:51
https://covid19-survey.org/results.html

03:41:07
@justin soles - i think the purpose is to get people to take action which is often a harder thing to do?

03:42:04
@ACHANDRA - I tend to agree, but shouldn't you also be aware of unintended consequences?

03:42:14
Fascinating map - thanks.

03:42:40
Great map, thank you!

03:43:04
@ Justin Soles - Yes absolutely. When balancing risks and benefits, the benefitof action I suspect out way the risk of inaction/ anxiety / cynacim

03:43:23
interesting map

03:43:36
From Johannes, findings from a recent survey (100,000 participants and 60 countries) a) most people think their governments are not doing enough b) in almost all countries people themselves think they are adhering to the prescribed behaviors but they do not think others are doing it well- this is a misconception of social norms- underestimating their fellow citizens

03:43:48
Interesting map... (and the lack of info on African continent)

03:45:00
contradicts data I have seen for Canada

03:45:17
Thanks for sharing the map. It's great. Any thoughts on non-government response/support or messaging with respect to NGOs and iNGOs working with marginalized, migrant and disenfranchised populations given the perception of the inadequacy of government efforts?

03:45:41
Thanks Johannes

03:45:50
When working previously on Ebola, Johannes and a team implemented community monitoring, they looked at what could be done better in the clinics and then the clinics implemented these changes, the government also introduced awards to most improved clinics- this then boosted the number of people getting screened- trust is very important!

03:45:51
https://www.cgdev.org/publication/building-resilient-health-systems-experimental-evidence-sierra-leone-and-2014-ebola

03:45:52
Link to second report

03:46:03
Thanks :)

03:46:18
When you ask people to stay home, it may cause kiosk in many countries, specially those countries which has gone for total lockdown.World Economy will sure hit hard around the globe.No country can fix it alone, it has to be fixed in totally new way and in new direction by thinking globally for all not just for fewWhen you ask people to stay home, it may cause kiosk in many countries, specially those countries which has gone for total lockdown.World Economy will sure hit hard around the globe.No country can fix it alone, it has to be fixed in totally new way and in new direction by thinking globally for all not just for few

03:46:22
I'm on my phone

03:46:28
Computer audio doesn't work

03:47:08
How do you build trust in the future in this uncertain context?

03:47:14
question for Molly: could you elaborate on the concept of reframing the paradigm of harmful action VS harmful inaction and perhaps give a concrete example?

03:47:28
@all please inbox me any specific information on corona comms in Southern Africa, addressing people in high density areas, no access to running water etc.

03:47:54
Totally agree

03:48:15
Given that there are over 800 on this call, is there a social media group of communicators working on this topic. Would be great to stay connected.

03:48:32
What makes messages more likely to be shared? Emotional messages, high energy emotion- outrage, fear, anger, inspiration, humour

03:49:07
How can NGOs working on systemic change support governments at this instance?

03:49:21
How can we go back to live the way we were living before? should we go back or we should implement a safer working environment for all?

03:50:01
Yeah, but high-emotion messages are also ways that disinformation and misinformation get spread. How do you make sure your message is the signal and not lost in the noise?

03:50:05
Do the speakers have public social media accounts / accounts for their research?

03:50:07
Hi everyone, in the UN office of the Special Representative of the Secretary-General on Violence against Children, how to effectively communicate to vulnerable groups is something we are very interested in. We are, of course, focused on the child protection’s dimension. Most cases of abuse and violence against children happen within the inner circle of the child. If children are “trapped” at home, with the perpetrator/s how can we ensure messages will get to them? How to ensure Governments do not forget about these potential/real victims and provide effective responses?

03:50:09
Interested, same as Jaime, if there is a social media group!

03:50:26
And THANKS for organizing!!

03:50:37
same to social media group!

03:50:41
Anxiety of not getting paid may send people out to work though.

03:50:57
same for the social media group. Would be helpful

03:51:00
Mayor of New Orleans had info on her twitter when they ordered shelter in place for DV victims trapped with abusers

03:51:03
If fear and anxiety tend to INHIBIT, what emotions tend to ENCOURAGE action? I work in voting & elections, and we want to people to take action by voting. What sort of emotional message would work best to get them to request an absentee ballot, return it, etc. to TAKE ACTION?

03:51:08
When and how can we communicate about recovery and the need to address systemic change in social protection systems and ?

03:51:46
Charlotte Levitt - maybe invoking a sense of pride/honour around it?

03:52:18
Also interested in the SM group - shall we create it on FB?

03:52:19
What is the effect of celebrity endorsements on messaging?

03:52:26
How does the social shaming culture affect this? People shaming those who gather in groups, does this discourage people from physical gathering?

03:52:33
There is much to learn from the SARS outbreak, avian flu, MERS - that never had large impacts on Europe or North America. How much learning and building on research that came out of these situations are we using to inform responses in Europe and North America?

03:53:16
Given that testing in this scenario is a bit difficult, particularly for folks with little or no access to internet, is there a way to sensitize governments and authorities implementing lockdowns across various countries with respect to vulnerable populations?

03:54:01
ACHANDRA - excellent point. I don't think MERS had much visibility or impact in North America, for example.

03:54:21
When we think of the differences in social norms and values, in a country like Canada, where we have many smaller communities which may not necessarily have the same social/cultural norms, what can we do to reach all audiences?

03:54:50
That said, a follow-up question might be how to ensure that our "lessons learned" are recorded and get followed/integrated later on...

03:55:03
are you aware of messaging for refugees?

03:55:06
In the US context, there has been a lot of talk about how can we reach people who are homeless, incarcerated, as individuals we can highlight to our governments how can we reach those who are most vulnerable?

03:55:09
Thank you @Justin Soles - I worry that we didn't use this information well enough to start off with in informing our public health interventions and gov responses early enough :(

03:55:15
Something which puzzles me is how to even practice social distancing in high-density informal settlements with minimal access to potable water and sanitation. What messaging can be given which is relevant and effective??

03:55:44
I was also going to ask about indigenous groups with multiple languages and cultures - quite traumatised already, trust low and living in remote areas too.

03:56:28
How to communicate with digital excluded populations?

03:56:33
I’m back on the regular computer

03:56:42
Thanks for your patience with tech

03:56:58
How to communicate with digital excluded populations? (+1)

03:56:58
Do we properly understand barriers to desired behaviours? What proxy evidence do we have that can be utilised.Re digital - the radio. Radio is a channel that should never be underestimated.

03:57:26
Not easy for all, if you don’t have access to clean water for example...

03:58:01
Hand wash is not enough, rinsing nostril is also very important in regular bases and more often as well as moth ringsing

03:58:17
Would Emily be able to share the resources she mentioned her colleague sent her about messaging for vulnerable populations?

03:58:48
What can spur action? When people are considering different actions and solutions they are looking at how feasible that solution is for themselves to carry out. For people who aren’t able to practise the solution themselves, they come to believe the solution itself is less effective.

03:59:17
Messages should be tailored around what is actually practical for certain groups to enact.

03:59:34
Regarding the question about how to handle social distancing, et al, in informal settlements. This link provides some helpful prompts: https://www.globaldashboard.org/2020/03/27/how-to-tackle-coronavirus-in-slums/

03:59:41
Yes-- Andy Tan shared these resources in the U.S.:

03:59:42
Minnesota’s Dept of Health materials in 11 languageshttps://www.health.state.mn.us/diseases/coronavirus/materials/index.htmlNYC DOH materials in 15 languageshttps://www1.nyc.gov/site/doh/covid/covid-19-providers.pageWA DOH materials in 20 languageshttps://www.doh.wa.gov/Emergencies/NovelCoronavirusOutbreak2020/HealthEducationResources and training for community health centershttp://www.nachc.org/coronavirus/Resources for homeless sheltershttps://www.cdc.gov/coronavirus/2019-ncov/community/homeless-shelters/index.html

04:00:00
Thank you Emily!

04:00:01
How do you balance transparency and building trust and minimizing anxieties/fear?

04:00:08
Thank you Emily!

04:00:20
Having a coordinated, unified, and trusted source of health information to avoid contradictory, conflicting, or conflicting advice to the public:https://nam.edu/covid-19-an-urgent-call-for-coordinated-trusted-sources-to-tell-everyone-what-they-need-to-know-and-do/Balancing the messaging to advise prudence and preparedness and minimize panic and social disruption. Here’s a checklist from the WHO that may be helpful:https://www.who.int/publications-detail/risk-communication-and-community-engagement-readiness-and-initial-response-for-novel-coronaviruses-(-ncov)CDC and WHO’s resource for best practices on countering stigma in public health communications about Covid-19:https://www.cdc.gov/coronavirus/2019-ncov/php/public-health-communicators-get-your-community-ready.htmlhttps://www.cdc.gov/coronavirus/2019-ncov/about/related-stigma.htmlhttps://www.who.int/docs/default-source/coronaviruse/covid19-stigma-guide.pdf

04:00:49
Only hand wash is not enough, rinse your mouth as well as nostrils and more often

04:01:01
Transparency is key but trust should already be n place.

04:01:29
How do we counter eco-fascist remarks about COVID-19?

04:01:42
Thanks Emily

04:01:49
Question: What messages you think would be more effective so that the youth(millennials) stay inside their houses? Thank you

04:01:55
In countries with great inequalities, for instance some Latin American countries, how can governments effectively make credible recommendations and reach the majority of the population having social groups with different needs?

04:01:58
how do we tackle misinformation offline?

04:02:12
Celebrity endorsement has the power to amplify central messages, however, there is a danger of misinformation

04:02:21
especially in countries of conflict and lacking last mile communication systems.

04:03:09
Thanks, Emily - I'd love to see that guide from the UN.

04:03:27
ditto!

04:03:35
could you provide links to the teenager contest?

04:03:56
Could you please share the guide?

04:04:02
https://www.thedrum.com/news/2020/03/26/united-nations-issues-global-call-creatives-help-spread-the-word-the-coronavirus

04:04:10
if you send email out this conference, please send to me at Courtney.battaglia@flagstaffaz.gov

04:04:30
There is marketing but there is also communicating with the public by front line services. Reassuring signage and standardized responses from front-line workers.

04:05:13
https://www.tpk.govt.nz/en/a-matou-mohiotanga/covid-19/protect-our-whakapapa culturally relevant messages

04:05:16
There are many scientists right now who are trying to figure out how to be the most helpful- so if you’re in government right now think about reaching out to universities who have the research skills to help on this. This kind of collaboration has the potential to have huge impact.

04:05:24
thanks!

04:05:47
Thank you all for your excellent views and information !

04:05:55
Thank you for coordinating this important discussion. Appreciate the insights.

04:06:00
thanks!

04:06:01
Any thoughts on gender equitable messaging, support and response?

04:06:03
Hopeful

04:06:03
TEST

04:06:03
Insightful

04:06:04
Connected

04:06:04
Test!

04:06:05
Community

04:06:05
enlightening

04:06:06
actionable

04:06:06
awareness

04:06:07
optimistic

04:06:07
test

04:06:07
informative

04:06:07
Learning

04:06:07
Inspiring

04:06:07
unified

04:06:07
make it easy, feasible

04:06:07
Informed

04:06:08
Enlightened

04:06:08
testing

04:06:09
Gratitude for shared ideas

04:06:10
test

04:06:10
CONFIDENT

04:06:10
trust

04:06:10
informative

04:06:10
Inspired

04:06:10
connected

04:06:11
insightful

04:06:11
hopeful

04:06:12
Active

04:06:12
thought-provoking

04:06:12
consious

04:06:12
Uncertainty

04:06:12
Growth

04:06:13
equipped

04:06:13
Informed

04:06:13
Autonomy

04:06:13
experiment

04:06:13
Flexible

04:06:13
Useful

04:06:14
testing!

04:06:14
Informed

04:06:14
Trust

04:06:14
Collaborative

04:06:14
Action-focused

04:06:14
awerness

04:06:14
insightful

04:06:15
focused

04:06:15
helpful

04:06:15
awareness

04:06:15
Great

04:06:15
More hopeful and not so alone

04:06:15
Insightful

04:06:16
gratitude

04:06:16
inspired

04:06:16
leavinghalftheworldbehind

04:06:16
Actionable

04:06:16
insightful

04:06:16
Empowered

04:06:16
INFORMATIVE

04:06:16
testing

04:06:17
informative

04:06:17
Protecting

04:06:17
insightfull

04:06:17
Togetherness

04:06:17
unified

04:06:17
Comtemplative

04:06:17
Thank you

04:06:18
Test test test

04:06:18
inspired

04:06:19
Educational

04:06:19
Inspiring

04:06:19
connected

04:06:19
energizing

04:06:19
Harmful actions vs harmful inaction....useful info

04:06:20
thank you

04:06:20
though provoking!

04:06:21
information now known

04:06:21
inspired

04:06:21
Data

04:06:21
language

04:06:21
intelligent

04:06:21
public good

04:06:21
Helpful, insightful

04:06:22
empower

04:06:22
okay

04:06:22
awareness

04:06:22
inspired

04:06:22
informative

04:06:22
Helpful.

04:06:23
collaboration

04:06:23
scientific

04:06:23
United

04:06:23
A common issue

04:06:23
message repetition

04:06:23
informed

04:06:23
informed

04:06:23
testing messages

04:06:24
insightful

04:06:24
Opportunity

04:06:25
included

04:06:25
Lots work to be done, esp developing countries

04:06:25
non-partisan

04:06:25
awareness

04:06:25
thankful

04:06:26
thank!

04:06:26
Insightful

04:06:26
Aware and informed

04:06:27
Joined up learning

04:06:27
Empowered

04:06:27
Perceptions

04:06:29
Unprecedented

04:06:30
ideas

04:06:32
consistancy

04:06:32
grateful and sympathetic at the same time

04:06:33
connected

04:06:34
Influencers

04:06:35
Compassion

04:06:35
sharing

04:06:36
inspiring

04:06:36
behavioural insights RULES

04:06:36
Trust

04:06:36
useful

04:06:36
knowledge!

04:06:37
assumptions

04:06:39
very informative

04:06:39
detail

04:06:40
empowered

04:06:40
multi sectoral

04:06:41
Targeted

04:06:41
HOPE

04:06:42
good start.

04:06:42
Research for messaging towards different sub groups

04:06:43
solidarity

04:06:44
Trust

04:06:44
informed

04:06:47
aware and informed > Thank you

04:06:48
tailored

04:06:48
Thank you so much for this webinar. Stay safe and healthy everyone!

04:06:49
community

04:06:50
Data

04:06:50
better informed

04:06:51
Appreciative

04:06:52
emotional messages

04:06:53
Thank you all!

04:06:53
Thank you

04:06:54
Thank you

04:06:56
Thank you so much!!! :)

04:06:57
Thank you so much

04:06:57
thank you

04:06:58
:)

04:07:00
Beautifully done, thank you!

04:07:00
Thank you! This was great.

04:07:00
Thank you so much

04:07:00
thx

04:07:01
adapt locally

04:07:02
Thank you

04:07:02
thank you all

04:07:02
Thank you for sharing!

04:07:02
Thank you

04:07:03
thank you

04:07:03
Informed. Thank you!

04:07:04
Thank you!

04:07:04
In Viet Nam, transparency about COVID-19 has been one of the keys for society engagementhttps://www.ft.com/content/0cc3c956-6cb2-11ea-89df-41bea055720b

04:07:04
Thank you!

04:07:04
Thank you very much!

04:07:05
thank you!

04:07:06
Thank you :-)

04:07:08
Thank you everyone

04:07:08
connected.

04:07:09
Thanks a lot!

04:07:11
This was great, will you hold more? Please do!

04:07:12
Thank you

04:07:13
thank you!

04:07:14
Thanks you!

04:07:14
Thank you all

04:07:15
Muito Obrigada

04:07:15
Thank you everyone

04:07:15
Tailoring

04:07:16
Thank you presenters!

04:07:17
Thank you for the initiative. Take care!

04:07:17
Thanks for all the useful info. and questions.

04:07:17
thankyou

04:07:18
Thank you!

04:07:19
Inclusivness

04:07:21
Thank you so much!

04:07:22
Thank you!

04:07:23
Please share the exponents’ profiles so we can follow them!

04:07:24
Thank you

04:07:24
ton of info, great job!

04:07:25
Thanks!!!!

04:07:25
Thank you

04:07:25
Thank you!

04:07:26
Yes, thank you all!

04:07:27
Thank you

04:07:27
Thank you!

04:07:28
thank you

04:07:28
:D

04:07:28
thank you all so much!

04:07:28
Please do hold more such session

04:07:29
Thanks very much!

04:07:29
thanks

04:07:29
Thanks so much!!

04:07:31
Thank you!

04:07:31
Thank you Apol

04:07:31
stay safe

04:07:31
Bye'

04:07:32
thanks

04:07:32
Thx

04:07:33
thanks

04:07:34
Thank you

04:07:34
Thank you, really helpful

04:07:34
thank you all so much

04:07:35
thanks a lot

04:07:36
Thanks all!

04:07:37
Thank you

04:07:37
thank you

04:07:38
Informative. thanks

04:07:38
thank you

04:07:38
Thank you

04:07:39
Bye thank you

04:07:39
Thanks

04:07:39
thank you :)

04:07:40
Thanks

04:07:40
thanks!

04:07:40
Thank you!!

04:07:41
thank you

04:07:42
thanks

04:07:44
Thank you

04:07:45
thank you

04:07:47
thank you

04:07:48
thanks