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Creating and Managing Virtual Suicide Bereavement Support Groups - Shared screen with speaker view
Deb Semmelroth
04:32
was there handouts?
Susan Kelleher
04:42
Hello
Patrice Shields
04:58
I don’t think so
Deb Semmelroth
05:07
okay, thank you .
Brandon English
05:42
We do not have a hand out but will make the slides available afterwards thru emial
Susan Reynolds
05:53
Thank you!
Andy Riggle
05:58
Thanks, yo!
Harlee Marsh
05:59
Awesome thank you!
Deb Semmelroth
06:06
perfect..appreciate this.
Robert Myers
06:16
good afternoon
Katrina Cole
07:41
thank you for this presentation and for the coming slides
Susan Kelleher
08:06
thank you
Mark Houser
14:54
I have found this FB group helpful. https://www.facebook.com/groups/suicidelossfacilitators/
Becky Murray
15:30
Thanks Mark
Robert Hennessy
16:05
Thanks Mark
christi strunk
16:24
Thanks Mark
Anne Marie Ankers
17:07
Can we add people to breakout groups once the meeting has started? We often don’t know who will show up.
Tracy Hopkins
17:36
Thanks Mark. I believe I'm already a member.
Christine Rifenburgh
18:00
Yes, Anne you can create a breakout group once everyone joins the meeting too
Tracy Hopkins
21:32
There is a FREE program in Webex that I've used already and its very easy. I'd suggest you look into that one before anyone pays for one...
Becky Murray
22:30
I agree with Tracy. We switched to Webex at work.
Katrina Cole
22:42
I'm paying for the Pro because I am using it for our nonprofit's board meetings and other things.
Jaletta Desmond
23:11
Thank you for the info on Webex!
Danielle Sienkiewicz
23:14
Any tips to get the reflection out of my glasses?
Marcia Solkoff Eskin
23:18
I tried Webex before using Zoom. At least in my experience, it did not connect smoothly.
Becky Murray
23:51
Test the lighting for eyeglasses
Heather Shadur
24:21
I have used zoom for years. FYI - zoom has a known technical issue with breakout rooms where if a participant enters the zoom meeting with a different email than they signed up for the meeting with, it will take everyone out of the break out rooms and you have to reset them up on the fly which can take 5min or so. So it’s good to have a tech person. Zoom also has had 3-4 hour wait times for customer service since they have grown by 1000%+ quickly. I know they are working hard to handle all of the influx of new accounts.
Andy Riggle
24:22
A simple “ring light” on amazon does WONDERS for lighting. Put it in front of your face. They are less than $20.
Danielle Sienkiewicz
25:03
I get the reflection from my computer screen. I'd take my glasses off, but then I can't see, lol
Steve Pollack
26:00
Mark, do we need to have a BAA (business associate agreement) agreement with Zoom? Healthcare workers are required to have this to comply with HIPAA confidentiality
marcia resnick
26:38
I am paying $14.95 per month to have meetings more than 40 minutes.
Abbie Colussi
26:48
Great question Steve! I have the same question.
Steve Pollack
27:38
Thanks, Abbie
Natalie Ford
29:42
Sorry guys, I have to get off early. I will watch the playback for what I miss. So encouraged to see so many who are using your hurts to help others.
Tracy Hopkins
30:15
Bye Natalie!
Mark Houser
31:05
Steve, I have a HIPAA compliant account through the Wyoming Telehealth Network, which I was able to obtain with no cost, including no limits to the length of Zoom cost. I would imagine other states also offer this option. Perhaps the first inquiry would be to your state's Department of Health.
Sue Whitty
32:59
It sounds like AFSP does not have a Zoom account that we are able to use. We will need to purchase our own, correct?
Katrina Cole
33:15
yes
Jaletta Desmond
33:33
That's my impression.
Robert Hennessy
34:06
yes, area directors have accounts but they cant be used for support groups.
Laura Silverman
34:08
helpful low cost methods of looking good on screen: https://www.youtube.com/watch?v=FMex-9FyljU
Susan Reynolds
34:10
Check out TechSoup - they have offered subscriptions in the past. https://www.techsoup.org/
Liana Alaverdova
34:48
I attended a webinar from Zoom yesterday. They said that even if you are disconnected after 40 min, you still can log in with another invitation immediately after that. it is inconvenient, I admit.
Tracy Hopkins
34:49
Thanks Laura and Susan!
Galaxy J3 Orbit
34:50
testing my text. is it working? I am totally new at this.
David Grapka
35:01
it’s helpful to have an icebreaker for the group
Steve Pollack
35:03
Thanks, Mark, for the tip
David Grapka
35:19
yes your text is working
Desiree Lawrence
37:55
Has anyone not started a group yet? I was actually in the process of setting up a new group..but then CORONA hit...so I am not sure if I should start a group by Zoom? Thoughts?
Laura Silverman
38:51
doing bereavement group as usual - switched to telehealth when COVID hit. Getting ready to start Suicide loss group end of month.
Anne Marie Ankers
38:56
I’ve found that having a private chat with a group member is a good quick check in for someone who seems to be quiet. It avoids putting someone on the spot.
Laura Silverman
39:14
oh good idea
Marti Vogt
40:44
aren’t their privacy issues for participants. heard it has been a problem in past. maybe you already discussed but I came on a little late
David Grapka
41:33
angel cards work well for closing meeting
Tracy Hopkins
41:55
My group does a closing ritual of "one good memory" of their loved one
Anne Marie Ankers
41:58
We meet each week, so we’ve had 3 meetings. The group is working out okay. The first week we allowed 15 extra for tech difficulties. It worked out.
Geraldine Unger
41:58
Desiree, I encourage you to start your group. I'm a big fan of doing things when you have the time, motivation and energy. Starting with a different format is a variable, but not an obstacle.
Abbie Colussi
42:02
What are angel cards?
Desiree Lawrence
42:33
thanks Geraldine!
Tracy Hopkins
43:20
Desiree, I agree with Geraldine. There is no time like the present!
Desiree Lawrence
44:05
Thank you!
marcia resnick
44:08
I've been facilitating my support group for 11 years, and we are now meeting on zoom twice a week. It's working very smoothly. Pretty much the same people participate each time. We end in person and on zoom by saying "I remember (person you lost)".
Tracy Hopkins
44:56
Marcia, I love that...Thank you for helping so many survivors.
Geraldine Unger
45:38
I've been facilitating for seven years and have never gotten emergency contact information, do others have experience or not with this? I feel like this would be a barrier to attending.
DeeAnne Zuhlke
45:39
Abbie can you explain more about angel cards?
Abbie Colussi
46:17
DeeAnne, David brought them up. I'm not sure what they are. :)
marcia resnick
46:23
I lost my son to suicide 21 years ago. My group is just for parents who lost children to suicide. It's all I can do to make any sense of losing my son.
Liana Alaverdova
46:27
I have never asked for Emergency contacts either.
Ellie Riga
46:30
I have never used contact information. I don't think I will now.
Courtney Senator
47:00
We have always asked for emergency contacts. better safe than sorry. no one has never provided the information
Caroline Allen
47:17
I got emergency contact information when everyone first joined.
Katrina Cole
47:19
The only information I get is their email so I can contact in situations like this, using Zoom or conference call
Liana Alaverdova
47:28
The group membership change from meeting to meeting. Newcomers might feel uncomfortable sharing too much information.
Debbie Rueber
47:41
Geraldine we have people fill out an information sheet with emergency contact information. I haven't ever had anyone refuse to fill it out.
marcia resnick
47:41
Me either. You don't need that with AA. They are not committed to coming to a meeting. And the group keeps changing. I have their emails and most phone numbers.
Courtney Senator
47:43
we have a special form for new members
MaryMargaret Ryder
47:51
Desiree…we just started in person groups in January and had two meetings before Corona—still trying to keep things going and no time like the present. There are more people out there who need support.
Desiree Lawrence
48:14
thank you!
Caroline Allen
48:39
I have been trying to check in regularly with members.
marcia resnick
48:52
I know all the members in my group. I encourage keeping in touch with each other. And they all have my phone number
Erica Kitzman
49:40
postvention.org has a lot of good links and numbers
Susana Calley
49:51
Can we get a copy of your slides please?
emily sullivan
49:55
can we get copies of the slides
Barbara Moser
50:22
We have a drop in/don't have to pre-register group- so we don't have this information ahead of time. How best to collect this information in the virtual space?
MaryMargaret Ryder
50:26
Love all the questions and support everyone !
Alice Keyes
50:26
I'm also hoping to get copies of the slides.
Ellie Riga
50:31
Copies of the slides would be very helpful
David Grapka
50:46
angel cards have one word on them with a pic of an angel representing the word. we ask participants to relate the meeting discussion content and their feelings to the word card they pull from the deck
Robert Hennessy
50:58
Has this presentation been recorded too?
Tina Davis
51:01
they are sending us the video at the end of this program to the email you provided
Christine Roland
51:07
I would appreciate access to the slides as well.
Lauren Garnier
51:16
I use the "lock meeting" function on Zoom at the beginning of the meeting. We have been locking the door before our physical meetings for years, so people are used to it. It's been important for everyone to be there in the beginning for the review of the group guidelines, as well as avoiding interruptions to the group process once it begins.
marcia resnick
51:19
Everyone has to call me before they come to a meeting. I just want to make sure they lost a child to suicide. So I get to know them a little.
Jack Klingert
51:59
Just an FYI. There is a Facebook Group for Suicide Loss Group Facilitators that you can join to continue discussions about how groups are using Zoom and other online tools at https://www.facebook.com/groups/suicidelossfacilitators/
Barbara Ford
52:45
What is the best way to ask existing members to give emergency contacts after the fact
David Grapka
53:05
I still don’t understand how AFSP has a hands off policy on endorsing or supporting us when this meeting is clearly a support and a tacit endorsement of our existence
Katrina Cole
53:07
Jack, the FB group has been such a great resource for me
Ann Marie Casiraghi
53:17
For a virtual group, would it be best to only include people from the immediate area? Or could it be open to anyone from any area?
Charlotte Tankersley
53:21
Why not try a google form to collect that information and just pop a link into the Zoom chat?
Jaletta Desmond
53:32
Great question Barbara Ford. Yes, how do you get that info?
DeeAnne Zuhlke
53:40
Thanks David for the Angel card explination
David Grapka
54:16
you’re welcome deeanne
Danielle Sienkiewicz
54:40
When you're recording the meeting, does it only record the shared screen or does it record everyone's cameras, too?
Desiree Lawrence
54:41
I love angel cards..I use them all the time at other events.
Christophe Armero
54:43
I would be interested to know the average number of attendees people have at their groups? In person and now online.
marcia resnick
54:56
I'm not going to get emergency numbers. Participants are finding zoom easier than going to meetings. One woman is in Israel and another on vacation in Utah. My physical meetings are in manhattan.
Tina Davis
55:10
We have usually 5
Mark Houser
55:11
I second Danielle'
Charlotte Tankersley
55:13
That's awesome Marcia!
Tracy Hopkins
55:18
I'm in the Northland of Kansas City MO and I have an average of 12-16 people twice a month.
Becky Murray
55:21
8 to 10
Christophe Armero
55:39
We have zero to ten
Charlotte Tankersley
55:39
We get 12-15 in person, but only had 2 come to our virtual meeting last month
Linda Buck
55:41
15 to 20
Anne Marie Ankers
55:41
11-12
Alice Keyes
55:41
My in-person meetings run from 3 to 13 people. Usually about 6.
David Grapka
55:43
6-16 depending
Beth Crofutt
55:44
This is excellent and so timely—thank you so much!
Erica Kitzman
55:45
I think people should make sure they say upfront if they're going to call the lifeline.
Ellie Riga
55:48
6-10
Mark Houser
55:48
I second Danielle's question. By opting in to this meeting, with the recording include screen shots of our faces and names?
marcia resnick
55:59
In person the numbers vary- depends on season and weather. Most has been 20- usually about 12. on zoom its been about 10.
Erica Kitzman
56:06
because sometimes police show up via lifeline calls
Anne Marie Ankers
56:07
My employer discourages recording.
Darlene Baker
56:09
I also require a phone intake phone call before I disclose the location of the group. Allows me to explain that our group is peer support without a counselor. It works really well and give me a chance to let them know they get to decide how mach they want to participate in the meeting. I think this helps them to know what is expected of them and release some anxiety about coming to a meeting. This has worked for our group for last 16 years
Anne Marie Ankers
56:33
Prohibits recording. Consent can be an issue
Liana Alaverdova
56:46
If I haven't requested password from zoom meeting and scheduled several meetings already, can I change that and add a password?
Robert Hennessy
56:52
anywhere between 2 and 12 attendees
Charlotte Tankersley
57:00
You can Liana, just go in and edit the meeting
Charlotte Tankersley
57:12
there's a checkbox you can tick and set the password
KENNETH WIIG
57:18
8-30
Susan Reynolds
57:19
We do what Darlene Baker does as well - we require a phone intake before meeting attendance, assess, etc.
Geraldine Unger
57:27
I believe you can manage the meeting so that noone can record it, if you have a paid subscription. Jack, can you answer?
marcia resnick
57:36
hi Liana
Christine Roland
57:50
We have roughly 22 people signed up in the group, usually around 11-16 attend every other week.
Barbara Ford
58:08
What are your thoughts on putting the zoom format/meteing info on our FB page? Are we opening up to people who may not really be legit?
Jack Klingert
58:15
you can turn off recording via the setting menu
Charlotte Tankersley
58:34
I put our info on our FB page, I figured I could boot the fake people.
Liana Alaverdova
58:40
Hi Marcia and everyone. I believe that breakdown groups are only available for paid subscription.
Marcia Solkoff Eskin
58:40
I am in NJ. On average we have had about 12-16 people attending meetings.
Susan Reynolds
58:43
Our meeting facilitators decided against putting the meeting on Facebook. We direct email our meeting attendees.
Charlotte Tankersley
58:47
Our meeting info is on our Facebook page
Tina Davis
58:55
I am leaving this mtg now as my lunch break is over. Thank you so much for this information!
Galaxy J3 Orbit
58:58
my phone is dying. thos was great info! thank you for doing this. do you also have a follow up to see how things are going with us?
Katrina Cole
59:07
We have a closed Facebook group where it will be posted.
Geraldine Unger
59:09
jack do you know, can you turn off recording with a free membership?
Robert Hennessy
59:38
Marcia, where in New Jersey? We are in ORange County NY
Caroline Allen
59:39
Ours (Tracy and I) have it on Facebook but they have to email us. The link is not posted.
Danielle Sienkiewicz
59:40
When the meeting is recording, does the video also record the participants video feed?
Valerie Strand Patterson
59:42
I was thinking of letting people know about a zoom opportunity on facebook, but letting them know they need to email me for the link, so I can control it.
Courtney Senator
59:42
How are you able to reach out to new people, that we do not have contact for?
Beverly Raiford
59:44
how about to give a registration link on your website where the actual meeting link and password it protected
Susan Reynolds
59:59
We did drop-in meetings in the past, but now we are requiring registration to maintain meeting integrity and confidentiality.
Anne Marie Ankers
01:00:17
It’s easy to turn off the recording. Go to settings. Zoom has lots of support. Go to the bottom of the zoom webpage, look at support, and there are tons of guides for adjusting the settings
Heather Shadur
01:00:35
This is a great presentation - thank you! I work for the Alliance of Hope for Suicide Loss Survivors, and we have been providing online support for thousands of survivors since 2008. We have an online forum that operates like a 24/7 support group https://forum.allianceofhope.org/ - and many support groups use it as a supplement to their meetings. We have also used zoom for years, it is a great tool.
Allison Sharpe
01:00:39
Need to log off. Thank you all so much for the information!!
Ann Marie Casiraghi
01:00:44
I have to go attend a work Zoom meeting. Thanks so very much to everyone!
Katrina Cole
01:01:11
We have used that before for times when the weather did not permit safe travel
Markita Madden-Puckett
01:01:24
So glad I was able to join today! Got some very key questions answered. Have to get back to work! Thanks so much@
Heather Shadur
01:01:26
We also have an informational website with loads of resources and blog posts that support group leaders tell us they use in group. www.allianceofhope.orh
marcia resnick
01:01:29
My in person group meets once a month. Now I am having twice a week zoom meetings. Maybe I will do one of each every month when the pandemic ends.
Heather Shadur
01:01:40
www.allianceofhope.org
Charlotte Tankersley
01:02:12
Thank you so much for hosting this webinar!
marcia resnick
01:02:13
AFSP does not want liability by endorsing us. But groups are listed on AFSP website.
Barbara Ford
01:02:26
Will this chat still be available after the meeting for us to review?
Heather Shadur
01:02:34
Our forum is 100% anonymous
Robert Hennessy
01:02:43
Thank you Brandon and Dr. Gabbay, this was very helpful!
Liana Alaverdova
01:02:47
I decided to have one meeting per week via zoom. When things get back to normal, perhaps one in person, and one through zoom per month.
Geraldine Unger
01:02:59
perhaps we could update our AFSP group listing to invite folks to join zoom meetings?
Robert Myers
01:03:03
Thank you so much for the presentation. Very useful.
Susan Reynolds
01:03:06
Thank you so much! So appreciated :-)
Tracy Balch
01:03:15
Thank you!
Heather Shadur
01:03:22
Happy to be a resource to you all: https://allianceofhope.org/
Beverly Raiford
01:03:26
Thank you for this meeting! Very helpful!
Tracy Hopkins
01:03:27
THANK YOU Pamela and Brandon!
Dana Mitchell
01:03:27
Thank You, Brandon and Dr. Gabbay. Very helpful info.
Barbara Ford
01:03:35
Thanks!!!
Laurie Kiely
01:03:37
Thanks for the conference. And for the Chat questions and responses. Very helpful!!
Wendy Resnick
01:03:39
Thank you so much, Pamela! I will follow-up with these issues with the facilitators on the upcoming drop-in call.
Valerie Strand Patterson
01:03:41
THANK YOU VERY MUCH!
Tracy Rassley
01:03:42
Thank you for providing this very helpful information!
Susan Kelleher
01:03:42
Thank you very much for this presentation
Caroline Allen
01:03:42
Thank you for doing this.
Beverly chipman
01:03:44
This was very helpful! Thank you!
Geraldine Unger
01:03:46
yes I had a question above, can we update our listing on afsp to include zoom infor?
Jaletta Desmond
01:03:49
Thank you so much, Pamela and Brandon!
MaryMargaret Ryder
01:03:53
I found allianceofhope.org early on in my loss and found it to be the best and safest online support !
Mary Youtz
01:03:54
This was excellent. Thank you so much!
marcia resnick
01:03:54
Good meeting with all of you. Thanks Pamela and Brandon. How many people participated in this webinar?
Janet Shedd
01:03:57
thank you
Patrice Shields
01:03:57
Thank you for the great information.
Maryse Eubank
01:04:00
Thank you for hosting!
Ken Schemmer
01:04:03
Thank you.
Wendy Resnick
01:04:04
Thank you, Pamela and Brandon! Great Job!!
MaryMargaret Ryder
01:04:04
Thank you !!
Laurie Freeman
01:04:09
Thank you!
Desiree Lawrence
01:04:09
thank you!
Maria Boswell
01:04:13
Very helpful, thank you. We host five meetings across Philadelphia- I will share with our facilitators. Thank you- DBHIDS.org/ Maria
Beverly Raiford
01:04:14
Great job!
Andrew Williams
01:04:14
Thanks so much for the presentation. Lots of useful information.
Liana Alaverdova
01:04:15
Thank you so much, Dr. Gabbay, Brandon and everyone! Greatly appreciated!
Kay Pleasant
01:04:18
Thanks for the support!
DeeAnne Zuhlke
01:04:18
Thank you for this and for you all for doing what you do!!
Carol Stather
01:04:19
Thank you for this wonderful information!
Becky Murray
01:04:21
Thank you!!
David Grapka
01:04:21
if we update listings don’t use zoom. not all of us can afford it
Jane Brown
01:04:22
Thank you everyone for all the helpful information
Linda Buck
01:04:22
Thank-you!
Isabel Stenzel
01:04:22
This is incredibly valuable. Thank you so much for hosting such support for us faciltiators!
Jeanette Simons
01:04:26
Thank you!
Sherrard Crespo, LMSW
01:04:26
Thank you for the information and support!
Darlene Baker
01:04:30
Thank you