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Running USA Virtual Race Camp: Crisis Management - Shared screen with speaker view
Marc Roy
25:39
Kristen, love the shirt!
steven spitz
25:59
Thanks For Doing This!Steven & KatherineBadass Running Company in Delray Beach FL
Michael Bleau
29:28
Note that you can send chats to panelists OR panelists + attendees
Marc Roy
30:04
Biggest question on many is the different se
Richard Clark
32:14
Here is what were are sending via social media, but also posting on our website: https://buffalomarathon.org/coronavirus
Albert Ngai
32:27
The province of Ontario has just declared a state of emergency today, and the City of Toronto has just cancelled all permits indefinitely. My first event is in a municipality out of the city. We’re looking for a later date.
Richard Clark
32:28
and also threw email
Tony Banovich
32:41
Our primary event isn't until the end of June (Missoula Marathon). Our first communications went out yesterday and today - telling folks that we're still planning and monitoring. Good feedback so far.
Albert Ngai
32:48
Our first event in Toronto is in June, so we’re going to wait and see.
Michael Bleau
34:01
You guys are doing great!
Lisa
34:10
Here is what Ottawa Marathon posted yesterday: https://www.runottawa.ca/news-item/covid-19-update-run-ottawa-is-pausing-registration-on-all-events-effective-immediately
Shelly Weinstein
34:12
We need to think about our other customers in messaging as well. I am worried about losing my volunteers as we cancel and postpone and make changes as governments change too! Shelly MCMO
Brian Gallant
34:27
Our first race isn’t until July so we should be ok but we want to help other RDs and EDs get through this by standing up for them. Build each other up.
Rob Wells
34:39
We let our runners know on Thursday, 3/12 that the our race was postponed and then the new date on Friday 3/13 with their options. Are race was scheduled for 4/4, now 11/21
Marc Roy
34:57
We have talked to almost all events in March/April to Mid may with virtual options on Sportstats. We are also extending this service to any event or timer that does not have this option….
Michael Bleau
35:41
Is BolderBoulder cancelling or rescheduling?
Michelle Passi
35:57
I'm an RD, my runathon is in the Fall. Right now I'm figuring out how to "plan" for the unknown and how to prepare for a limited race, or race weekends that will now be inundated with many other events who have rescheduled from the spring to the fall.
steven spitz
36:01
We are definitely changing our April 19 Zombie Run (no touch) until June or July. We have another one on May 17 that we're not sure about... this is really challenging for sure
Mike Coleman
36:19
Todd Straka is on from BoulderBolder
Lonnie Somers
36:38
bolder boulder has postponed and will be in the fall
Mike Coleman
38:14
Calling on you next
Mike Coleman
38:16
Thanks
Albert Ngai
38:26
@ShellyWeinstein, Ditto!
Michael Bleau
38:33
Mailchimp just released a postcard service that is pretty affordable soup to nuts
Michael Bleau
39:19
https://mailchimp.com/features/postcards/
Shelly Weinstein
39:52
@AlbertNgai after during the Ebola scale i lost 50% of my RNs, this could be more devestating
Rich Harshbarger
40:10
Marc Roy has also raised his hand
Rich Harshbarger
40:46
some of these folks aren't logged in so can't enable them to talk
Rich Harshbarger
41:02
checking them off as the questions come in but marc isn't listed here
Kirsten Fleming
41:15
Becky can you speak to thi
Mike Coleman
41:19
OK, we should have a voting or polling feature in the future
Nicole Sparrow
42:41
I think Marc Roy's question was posted in the Q&A section
Rich Harshbarger
44:08
Todd if you're not dialed into the webinar on laptop, just need to know your phone number
Rich Harshbarger
44:09
thanks
Rich Harshbarger
45:03
thanks cliff just made you audible
Lonnie Somers
45:25
I am here
steven spitz
45:28
We had our St. Patrick's Day Run in Delray Beach on Saturday. It seemed to be about 95% who were thrilled we had it but since then things have changed drastically by way of public relations.
Rich Harshbarger
45:33
I am monitoring q&A page as well....
Lonnie Somers
45:59
i am using the phone for audio
Lonnie Somers
46:37
Hi.. it's Lonnie I am on phone audio
Kirsten Fleming
49:18
Leah can you tee up aaron
Kirsten Fleming
49:21
Jacobsen
Kirsten Fleming
50:15
Is unmute on a phone *6 can anyone confir
Kirsten Fleming
50:21
Copy on aaron
Rich Harshbarger
50:48
@Mike & Kirsten: lots of questions around packing the back half of the year, RE competing dates + resources
Kirsten Fleming
51:07
Cop on rich
Kirsten Fleming
51:11
We are covering it
Kirsten Fleming
51:15
copy
Rich Harshbarger
59:09
thanks todd you're audible now
Michael Bleau
01:00:00
Are people offering deferral only as a response or proactively alongside virtual?
Rich Harshbarger
01:01:29
Hi mitch, we don't see your name in the login list so if you give me your phone #that you're dialed in from, I can make you audible that way. Thanks!
Lonnie Somers
01:02:11
just tried
Lonnie Somers
01:02:15
no luck
Lonnie Somers
01:02:26
I am quarantined in my phone
Rich Harshbarger
01:03:01
You're now unmuted
johnmortimer
01:06:13
Interested to see if anyone posted “results” or participation from a virtual run?
Michael Bleau
01:08:10
Keeping a pulse on retail store mandated closings in your city will be critical for that option to make sense- can also conflict with gathering size restrictions.
Stacy Embretson
01:09:06
i'm here
Shelly Weinstein
01:10:34
At MCM we did virtual/gave 3 options to our runners
Rich Harshbarger
01:11:22
@Catalina: yes, this will be available at our website later this afternoon
Pete Hess
01:11:28
Mort - We are planning on posting results. Obviously this is on an honor system, but we figured we have age group awards already in house and prizes so why not mail them out to surprise some customers with an award. Plus those actually submitting their results are more engaged with our company and more likely to come back to future races.
Brian Gallant
01:11:46
I’m going to donate a bunch of supplies to our local food bank. They are out of hand sanitizer and wipes. Luckily we should be able to replenish before our first race in July. It goes a long way, especially in a small community.
Rich Harshbarger
01:12:31
Yes, this will be available on our web site later this afternoon
johnmortimer
01:12:51
Hi Pete! What mechanisim are you using to receive customer driven results?
johnmortimer
01:13:13
We used a google form to receive them
Marc Roy
01:13:22
I can handle the results questions upload
Pete Hess
01:13:30
Currently our website is on WIX and I set up a form that auto fills into a google form
Michelle Passi
01:13:54
Please share that excel sheet with deferral information! Thank you.
Kirsten Fleming
01:15:07
Copy rich going there next
Stacy Embretson
01:16:00
Brian Gallant - That's a great point. We actually donated all of our leftover sanitizer and wipes to Public Health a couple days after the race
Justin Windman-kerr
01:16:09
talk to your timers about the handling of results. there are several options depending on your platforms being used.
Rich Harshbarger
01:16:39
Link to list of events postponed or canceled. http://onpathevents.com/cancelled/
Michael Bleau
01:17:06
That’s awesome Stacy. Glad to hear it you did that.
Antonio Yamanaka
01:21:44
You’re all my favorites
Noah Bloom
01:22:04
Hi all, we at RunGo are offering our virtual runs leaderboard and route creation at no cost. You can build routes that your runners can do solo, safely, and you can promote real world race stories, promo, POIs, etc. in there.
Michael Bleau
01:23:23
I’ve heard insurance is not covering losses and using the pandemic declaration to avoid it, depending on the policy.
Rich Harshbarger
01:23:53
@Leah: let’s open mic Toby Alex and Eric…
Rich Harshbarger
01:24:35
@Leah: Alex does not want to talk
Rich Harshbarger
01:25:13
Not seeing Toby on anymore…Trey?
Rich Harshbarger
01:25:25
Trey, do you want to speak?
Michael Bleau
01:26:10
Two other points on this- offering registration insurance as an add-on, and also some payment gateways (Stripe) now offer chargeback protection for an additional .5%.
Rich Harshbarger
01:26:11
Let’s throw to toby
Rich Harshbarger
01:26:28
working on opening your mic
Rich Harshbarger
01:27:13
Toby: just unmute on your end and you’re good to go
Rich Harshbarger
01:28:14
Leah: Eric Cone too?
Michael Bleau
01:29:09
Can you share the link here after speaking Toby?
Kirsten Fleming
01:29:26
ARTICLE
Kirsten Fleming
01:29:27
https://www.slowtwitch.com/Opinion/Why_Can_t_I_Just_Get_a_Refund_And_Other_Emails_to_RDs_in_the_COVID-19_Era_7605.html/http://www.slowtwitch.com/Opinion/Why_Can_t_I_Just_Get_a_Refund_And_Other_Emails_to_RDs_in_the_COVID-19_Era_7605.html
Kirsten Fleming
01:29:41
RYAN HEISLER - https://www.slowtwitch.com/Opinion/Why_Can_t_I_Just_Get_a_Refund_And_Other_Emails_to_RDs_in_the_COVID-19_Era_7605.html/http://www.slowtwitch.com/Opinion/Why_Can_t_I_Just_Get_a_Refund_And_Other_Emails_to_RDs_in_the_COVID-19_Era_7605.html
Kirsten Fleming
01:29:50
RYAN HEISLER - https://www.slowtwitch.com/Opinion/Why_Can_t_I_Just_Get_a_Refund_And_Other_Emails_to_RDs_in_the_COVID-19_Era_7605.html/http://www.slowtwitch.com/Opinion/Why_Can_t_I_Just_Get_a_Refund_And_Other_Emails_to_RDs_in_the_COVID-19_Era_7605.html
Kirsten Fleming
01:30:14
https://humanpotentialrunning.com/from-the-rd/pandemics-mass-gatherings-and-the-challenges-of-rds/ SHERPA JOHN
Kirsten Fleming
01:31:23
Who is toby with
Rich Harshbarger
01:31:47
As of now from Active customers that have notified them of cancelations: 33% offering refunds; 24% defferals/refunds; 13% none; 30% working on it
Rich Harshbarger
01:32:08
Leah: Alex is ready to weigh in
Kirsten Fleming
01:32:18
copy
Mike Coleman
01:32:35
Alex says he does want to talk now
Kirsten Fleming
01:32:41
copy
Kirsten Fleming
01:32:53
Tee up alex
Rich Harshbarger
01:33:25
alex has been live for awhile
Mike Coleman
01:33:33
ok great
Mike Coleman
01:33:34
thank you
Antonio Yamanaka
01:34:00
Ah look at that headshot
Marc Roy
01:34:55
Alex do you think the Credit Card industry will actually put a HOLD in place to chargeback because this will affect the entire event industry?
Rich Harshbarger
01:35:03
Eric: would you like to weigh in?
Rich Harshbarger
01:36:04
Typically not but we encourage you to review any coverage you have with them
Kirsten Fleming
01:37:35
Great Eric next?
Mike Coleman
01:37:40
Yes
Rich Harshbarger
01:38:00
I see your hand is up. Do you have a question?
Mike Coleman
01:38:01
Eric you are next
Toby Green
01:38:13
Unfortunately I would agree with Alex’s assessment. The CC companies do side with the consumer if the consumer continues to represent that the transaction should be charged back. However the win rate is reasonable for clients that have clear terms and conditions.
Michael Bleau
01:43:19
Handling of exhibitors
Eric Marenburg
01:45:54
we are refunded or moving the vendors to other events with those funds. - Eric
Henri Ragetlie
01:45:56
Diane-NF Marathon. Can we circle back to postponing races. Are races that are intending to postpone to the Fall considering the impact on existing Fall races?
Michelle Passi
01:46:13
Preparing for inundated weekends in the Fall - marketing suggestions? If all covid goes stops before than; should I still offer a virtual option? - what is the data behind virtual runners vs on-site runners? I'm with a sports commission and we depend on heads in beds and destination marketing. We are also a themed race.
Rich Harshbarger
01:47:17
Can we toss to Tony Banovitch?
Kirsten Fleming
01:47:23
Yes
Rich Harshbarger
01:47:30
need to unmute him
Kirsten Fleming
01:47:39
Leah !
Rich Harshbarger
01:47:55
Sorry. Tony Yamanak
Rich Harshbarger
01:48:02
he's live
Rich Harshbarger
01:48:25
yamanka
Rich Harshbarger
01:48:54
under Antonio
Antonio Yamanaka
01:48:59
oh. Im on my computer. 512-779-4965
Antonio Yamanaka
01:49:12
on
Rich Harshbarger
01:49:15
l upi
Rich Harshbarger
01:49:17
he’s live
Rich Harshbarger
01:49:19
upi
Michael Bleau
01:49:44
Can we circle back to exhibitors a bit more? Any interest/appetite for them to have virtual promotion for partial instead of a FULL refund etc? Virtual expo, conversion to virtual goodie bag etc
Rich Harshbarger
01:50:46
Here you go: https://zoom.us/webinar/register/WN_eQjnXYnMQZOBS7UGFogChg
Rich Harshbarger
01:51:56
Here is the link to register for Thursday’s cancelation webinar: https://zoom.us/webinar/register/WN_eQjnXYnMQZOBS7UGFogChg
Rich Harshbarger
01:52:06
Hi Victoria that sign up link is here
Rich Harshbarger
01:52:07
https://zoom.us/webinar/register/WN_eQjnXYnMQZOBS7UGFogChg
Rich Harshbarger
01:52:53
We’ll want to begin to wrap up….and let folks know we’re likely to host additional of these virtual race camps in the future…
Marc Roy
01:53:55
Thanks for your time everyone!
Antonio Yamanaka
01:53:56
Thank y’all!
Michael Bleau
01:54:02
THANK YOU SO MUCH GUYS!
Trey Hernandez
01:54:16
FB Running USA Campfire Group: https://www.facebook.com/groups/106718176920351
Owen Strong
01:54:19
Thank you everyone!
Michelle Passi
01:54:28
THANK YOU! Is there a forum or group available for group questions throughout the next few weeks?