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Powering through COVID-19: Strategies and Solutions for Crisis Call Centers - Shared screen with speaker view
Laura Mayer
38:26
Crisis Support Services in Reno is a Lifeline Network Member
Bart Andrews
40:04
ASIST cannot be provided virtually at this time. Livingworks sent out policy statement earlier this month
Shye Louis
59:32
Someone asked if I would repost my contact info: slouis@vibrant.org
Shye Louis
01:01:19
Someone also asked if we can make the tip sheets available outside the Lifeline network and the answer is yes. Let me know if you would like them,
Christian Burgess
01:34:25
For ? / resource requests related to the DDH, email me @ cburgess@vibrant.org; it may take me a few days to get back given our workload right now, but please do reach out if you'd like more info/resources!SAMHSA Tip Sheet: Coping with Stress During Infectious Disease Outbreaks: http://bit.ly/2ThfO2X (also available in Spanish)SAMHSA Tip Sheet: Coping During Social Distancing and Quarantines http://bit.ly/2Wnqqke
Christian Burgess
01:34:39
Michael I think you're asking about the 5 principles I mentioned that informed the creation of NCTSN's PFA; these are the principles that have been shown to be effective in helping individuals & families impacted by disaster: Promote a sense of...1) Sense of safety; 2) calming; 3) sense of self- and collective efficacy; 4) connectedness; and 5) hope.
Christian Burgess
01:36:47
The National Center for PTSD has the research paper exploring these principles ("Five Essential Elements of Immediate and Mid-Term Mass Trauma Intervention: Empirical Evidence") https://www.ptsd.va.gov/professional/articles/article-pdf/id30225.pdf
Bart Andrews
01:45:25
don't record telehealth sessions unless you have obtained consent and have a very secure encrypted storage process
Bart Andrews
01:53:34
Michael, don't have any guidance on securing video recordings as we don't do it and don't encourage it
Devon Morera
01:56:58
Devon Morera- dmorera@vibrant.org