LINKAGES Evidence in Action webinar series: Taking HIV Outreach and Service Delivery Online - Results from Asia, Africa, and the Caribbean - Shared screen with speaker view
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Hi Everyone...as Ben gets started, please feel free to introduce yourselves in the chat box here.
Thanthip Sungsing from PREVENTION Thai Red Cross AIDS Research Centre.
ERIC MWANZIA Online ORW Step1 Kenya
Any data on testing positive and getting on ART? How are providers in clinics trained to address needs of transgender people and MSM who are so stigmatized and face homophobia?
For Jamaica's online outreach, for the 563 counseled and referred, was this online or in-person?
zadock Okal -Ampath kisumu kenya
Questions for Abrabram, Any feedback from the persons who were referred on line, about the quality of services at the public facility , . Any report of stigma and discrimination at the service delivery site. Q
Hardwin Sithole, Marketing Manager, PSI Zimbabwe
Q: For Jamaica's online outreach, for the 563 counseled and referred, was this online or in-person?A: Yes, these are persons that met in person. All received counselling but some declined testing for many reasons including, the fact they tested in the past three months and want to wait.
Question for Abraham - have you been able to conduct post service interviews for those that accessed services? Any challenges they encountered? The success or conversion rate from clicks to accessing services are quite low, any reasons why?
Q: Any chance you have some details about exactly what you used as custom indicators? How did you decide on those indicators rather than other indicators?A: ON_CLICK: Online clicks, measures the number of likes, comments, shared generated through organic social media content. If we could do it again, we would just use analytics and pay for boosted content.ON_GAGE: Number of privately initiated chats around HIV prevention and treatment with an online outreach worker.KP_PREV_LINK: Simply measuring the number of persons offlined and linked to trained counsellors.We also measure the subsets of persons tested, diagnosed and linked to treatment.
Bi Irié Justin DJE
Question for Abraham --- Do you have this custom Indicator: KP_PREV_ON (Number of high-risk individuals or KP who are educated on sexual health topics and are referred to HIV testing) ?
Hi Denis- great presentation, following presentation
I am wondering what is the cost to the client using the social media platform? Was there a way of getting an indication of affordability of the strategy.
Good job Eric :)
Are linking negative clients to PrEP
Have there been any cost-benefit analyses comparing online strategies and traditional community strategies (outreach, DICs) to HIV+ case findings?
@Eric. Great work ! Other than what you mentioned, what do you think makes your online intervention so effective? Are there specific messages, techniques, behavior change models or other approaches that you use that motivate users to seek services?
Yes, Cameron and all, we'll be sending out the recording of the webinar.
Q: Questions for Abrabram, Any feedback from the persons who were referred on line, about the quality of services at the public facility , . Any report of stigma and discrimination at the service delivery site.A: IFLex in particular, sends a link created using survey monkey to each client after they met in person. They use the findings to make the programs continually pleasing to the clients. Results also help to shape broader programming. The sites we refer to are CSO-KP-Friendly sites and so we have no incidence of S&D. The government partners that are piloting online outreach do not have a feedback mechanism in place yet.
thank you Abrahim.
Q: The success or conversion rate from clicks to accessing services are quite low, any reasons why?A: High stigma and discrimination services. It takes a very long time to build trust. n 2006, Time magazine labeled Jamaica "the most homophobic place on Earth”. So it is particularly difficult reaching never before reached MSM.We piloted an online booking form. We found that persons reached and supported by an online outreach worker were more likely to honor their appointment than those who independently booked an appoint. Partners however feel that with very good promotion and “hype” online booking will be successful.We have not proven a correlation with clicks and service uptake through the social network outreach approach.
Q: What percentage of an Online Outreach Worker's time is dedicated to doing online outreach? Are they doing other things in their role or is the role exclusively dedicated to online outreach A: At Tangerine Clinic, we have one full-time staff who takes care of online activities, including from planning messages, developing e-banners, coordinating with social influencers, providing online counseling, answering questions through inbxox, doing paperwork and report and preparing media events.