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Responding to COVID-19: Work-Life Balance and Managing Caseloads in a Virtual Work Environment - Shared screen with speaker view
Sarah Westoby
02:08
Sounds good
Erica Davis
03:32
Hello Everyone! Welcome to today's training! We're so excited to have you with us. We'll be getting started shortly.
Ian Craighead
13:24
Efficiency of service delivery
Megan Bolado
17:55
privacy concerns
Ian Craighead
19:01
Technology make exacerbate existing inequalities with access
Maria Pearson
19:07
Can't read people's body language.
Raul De La O
19:32
Customers give up on themselves too fast when they seem to face a barrier when receiving virtual service delivery
Ian Craighead
21:18
What language they speak
Ian Craighead
26:59
Ring Central
Erica Davis
29:38
Are there any folks who host "group" services or content?
Ian Craighead
52:57
implicit bias
Megan Bolado
54:35
These days everything is unpredictable, you never have a full idea what someone is going through but it's even harder now
Ian Craighead
01:04:03
Thank you!