Responding to COVID-19: Work-Life Balance and Managing Caseloads in a Virtual Work Environment - Shared screen with speaker view
Hello Everyone! Welcome to today's training! We're so excited to have you with us. We'll be getting started shortly.
Efficiency of service delivery
Technology make exacerbate existing inequalities with access
Can't read people's body language.
Raul De La O
Customers give up on themselves too fast when they seem to face a barrier when receiving virtual service delivery
What language they speak
Are there any folks who host "group" services or content?
These days everything is unpredictable, you never have a full idea what someone is going through but it's even harder now