A “wicked problem” is one that is difficult or impossible to solve because of incomplete, contradictory, and changing requirements, where there is no single solution to the problem, so it is resistant to resolutions due to complexity. Join Dr. Charlie Crabb and Shelli Hendricks for this online discussion of COVID-19 as an example of a wicked problem we are all currently experiencing. In addition, we will explore the art of decision-making, including various approaches which may be applied to complex leadership challenges.
Register online in advance to receive further instructions:
Pre-reading resources include the following:
• Conklin, J. (2009). Wicked Problems. Rotman Magazine, p. 16-20.
• Heath, C. & Heath, D. (2013). Decisive: How to make better choices in life and work. New York: Crown Business.