Technical communicators are being asked to do more with their content, and respond to more complex business demands. Content production is expected to run like a well-oiled machine. With the adoption of new channels, there is a risk of fragmenting content into an increasing number of silos, making content maintenance a nightmare. How do we climb out of our old process ruts to make our lives easier and deliver content to meet business needs? This workshop provides a set of assessment tools to helps participants assess their own situations and find an operational model that will work for them.