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Aspect® WFO User Group - UK & Europe
This virtual user group promises to a be a fantastic session giving you an opportunity to engage with Aspect experts and like-minded peers working with WFO and WFM. We’ll be talking about best practice and how to successfully transition to a post-pandemic workforce, as well as sharing details about the latest updates in Aspect WFO V21.

WFO User Group – UK & Europe
Wednesday 21st April 2021

Agenda
13.30 Introduction & Welcome

13.35 WFO Best Practice in the Cloud for the New Norm of Contact Centre Management  

14.00 Breakout sessions:
- Commonly Overlooked WFM Tips & Tricks
- Work-from-Home Agent Scheduling & Tracking
- Forecasting for Work-from-Home Workforces

14.30 Breakout Findings & Wider Discussion

14.40 Updates in Aspect Workforce Management v21

14.50 Q&A

15.00 Finish


Places for this virtual event are limited and subject to manual approval upon registration.

Apr 21, 2021 01:30 PM in Greenwich Mean Time

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