This virtual user group promises to a be a fantastic session giving you an opportunity to engage with Aspect experts and like-minded peers working with WFO and WFM. We’ll be talking about best practice and how to successfully transition to a post-pandemic workforce, as well as sharing details about the latest updates in Aspect WFO V21.
WFO User Group – UK & Europe
Wednesday 21st April 2021
13.30 Introduction & Welcome
13.35 WFO Best Practice in the Cloud for the New Norm of Contact Centre Management
14.00 Breakout sessions:
- Commonly Overlooked WFM Tips & Tricks
- Work-from-Home Agent Scheduling & Tracking
- Forecasting for Work-from-Home Workforces
14.30 Breakout Findings & Wider Discussion
14.40 Updates in Aspect Workforce Management v21
Places for this virtual event are limited and subject to manual approval upon registration.