In 2020, leaders everywhere were suddenly thrust into managing their teams remotely due to the pandemic. The role every leader plays in ensuring the well-being of their people became magnified as anxiety, stress, and uncertainty rose due to both COVID concerns and the disruption it caused. In these unprecedented times, this has never been more important and at the same time has never been as challenged.
What can a leader regularly do that will have a significant impact on their team members' state of mind at work?
Research into post-traumatic growth suggests that companies that move effectively to address trauma, uncertainty, and anxiety can rebound more quickly and experience stronger success. Leaders need to connect and relate with each team member in a personal manner, leveraging each one's uniqueness in order to fast-track potential. A leader's individualized approach must also take each member's reality into account, helping each person accept and adapt to the disruption and anxiety caused by the current situation, while moving the needle to the side of hope because of what their contribution and growth can do for them in both the short- and long-term.
Constant communication builds trust and is critical not only for successful remote working but also for making it through a crisis like this. Everyone does it, or is supposed to do it, or know that it should work. Yet often, employees leave a conversation at status quo, or even disheartened. Let us share with you how to do it right.
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