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Measurement and the new ITIL4 Guiding Principles: A good marriage for improving project and organizational results
The current ITIL4 version was released in February 2019 and one of its novelties a list of seven (7) recommendations for improving a whatever kind of service (IT or not IT-based), the so-called “Guiding Principles”. Those recommendations are very useful for any business, in any situation. This webinar will show how such principles are applicable from a measurement perspective, with examples from the field, leading to measurable and effective improvements in your projects.
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