**Please note, this session will be recorded and shared on E-QIP's YouTube channel, website and distributed using social media platforms (ie) Twitter. Please turn off your camera if you don't want to be recorded.**
• Examine "what" client/tenant perception of care feedback could help you understand if you're meeting your current service delivery goals.
• Learn more about collecting and interpreting responses to key OPOC questions using a new scoring tool designed for rapid PDSA cycles
• Understand how you can tell the data story from the feedback you collect