Addressing Customer Concerns
Handling skepticism, misunderstandings, and drawbacks are some of the most challenging tasks facing any salesperson. The first step in successfully handling these "objections" is to consider them as customer concerns either expressed or implied needs.

How to Addressing Indifference shows how to treat customers who express satisfaction with current circumstances or who are otherwise indifferent.

Resolving Customer Concerns provides a strategy for addressing customer objections, concerns, or reluctance to commit a sales call.

Aug 5, 2019 02:00 PM in Eastern Time (US and Canada)

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