Calling Features
Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.
Zoom Mobile App
A single unified mobile application for video, phone, meetings, and chat for Apple iOS and Google Android devices
Zoom Desktop App
A simple to use and completely integrated unified desktop app for Apple MacOS and Microsoft Windows
Call Transfer
Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere
Call Forwarding
Manage personal call handling rules to redirect calls to internal users and external phone numbers
Voicemail
Voicemail transcription and notification allows you to easily manage voice messages from any device
Call Recording
On-demand recording and playback allows you to easily archive and retrieve phone conversations
Salesforce Integration
Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging
Call Blocking
End users can manage personal call blacks lists to automatically block unwanted calls
Call Delegation
Assign administrative assistants the privilege to make and receive calls on behalf of executives
Call Hold
Easily place and retrieve calls on-hold from Zoom apps and supported deskphones
Call Conferencing
3-way adhoc conference calling allows users to quickly add a third caller to an in-progress phone call
Elevate to Meeting
Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join
Zoom Phone Administration
Provision, manage, and monitor your cloud phone system from anywhere through Zoom’s powerful admistrator portal
Calling Plans
Mix and match unlimited and metered calling plans as needed
Bring Your Own Carrier
Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud
Phone Number Porting
Procure new and/or migrate phone numbers from your existing service provider
Device Management
Assign, provision, and manage standard deskphone devices from the Zoom Admin portal
Global Call Routing
Setup and manage business hours, after hours, and follow-the-sun call routing
Auto Attendants
Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail
Call Queues
Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules
Contact Center Integration
Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex
Music on Hold
Customize the listening experience for your callers patiently waiting on-hold
Call Logs
Track your inbound and outbound calls. View caller name, number, and call duration with timestamps
Quality Dashboards
Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues
Emergency Calling
Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules